I spent $300 on a catchers bag and its…
I spent $300 on a catchers bag and its already falling apart. My son has only had it a year. I spent another $65 on a warranty and the claim was denied because its considered wear and tear
About Smash It Sports
Data updated- Website
- smashitsports.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 201 reviews
- Replies to negative
- 25% (1/4)
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About this business
Shop for Slowpitch, Baseball and Fastpitch Bats and Gear, Apparel, Accessories and much more from brands like Easton, Rawlings, Miken, Worth, and Anarchy.
Written by the business, not verified by us.Is Smash It Sports legit?
Smash It Sports (smashitsports.com) has a 4.9 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Sports and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 25% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptionally fast shipping times, the vast selection of baseball and softball equipment, and the exceptionally responsive customer support team. Reviewers consistently note that the products are exceptionally high quality and prices are very affordable, making this a truly reliable online destination for all athletic gear needs. Though some customers experienced issues, a few noted occasional product durability concerns along with unexpected shipping carrier delivery delays. Some people also reported that getting timely email responses, reaching support staff, or navigating return processes could occasionally prove frustrating.
Auto-generated from all reviews of this business. For reference only.What people say
Jersey mistakes and terrible communication
We purchased a set of jerseys which came in a month after the estimated date. During this month none of the reps answered emails or gave any information. Once the jerseys arrived there were mistakes and one jersey missing with a wrong one sent. There seems to be no interest in rectifying the problem and again no one is returning emails or calls
Got the big roller bag and I love it!
Got the big roller bag and I love it!! Great service great product!
I've ordered several different times…
I've ordered several different times (gear & apparel)and never have had a single issue. Good people and great gear.
I love the service and goy my items…
I love the service and goy my items super quick with no hassle
I absolutely love this company
I absolutely love this company. They aren't just a retailer the actually care about making the customers experience top notch. They go above and beyond to make sure the customers are satisfied. I can't recommend them enough!!! Shipping is extremely fast as well!!!
5 stars for a five star company
5 stars for a five star company. Customer service is by far the best in the business.
Great quality product
Great quality product, fast shipping, and even better customer service.
Terrible shipping
Paid extra for faster shipping and the package still wasn’t actually delivered. Canada Post left a pickup notice in my mailbox without knocking or attempting delivery, didn’t use the parcel locker/container, and then delayed pickup until Monday despite saying “next business day.” while being open an operating all weekend. At that point I basically paid extra to wait longer and pick it up myself. If you’re going to use Canada Post for premium shipping, customers should know this is a possible experience. OR use someone else with a decent reputation.
Reply from Smash It Sports2026-05-19
we've gone through our orders and we're not finding anything under your name in our system. It's possible this review may have landed on the wrong page, or there may be some mix-up with who the order was placed through — we just want to be transparent about that. If you did order from us and this is how the delivery went, we'd genuinely want to hear from you. Once a package leaves our hands it's in the carrier's hands, but that doesn't mean we're just going to shrug and move on — especially if you paid for a faster shipping option and it didn't deliver on that promise. Reach out to us directly at [email protected] or give us a call at 585-465-3167 and we'll figure out what happened. We're not hard to find, and we're not the type to dodge a situation like this. Hope we can get to the bottom of it. — Smash It Sports
Smash it Sports has been the best…
Smash it Sports has been the best customer service in every sense of the word. The newest and best selection of gear, bats and anything you need for all of your athletic needs. Smash it is definitely second to none.
Buyer beware.
SIS is fine until you need to send back the purchase. No such thing as free shipping on returns. You have to ship at your cost and then they deduct from your refund their shipping cost to you. Also, they deduct the unreasonable “restocking” cost of $9.00! Really??!! When paying top dollar for a product, shipping should be free. I would have had that experience had I purchased the product direct from the manufacturer.
Top tier company
Top tier company. I have purchased several bats from SIS and they always arrive in a timely manner and never had 1 issue. Highly recommend
Reply from Smash It Sports2026-04-28
Multiple bats, zero issues, and fast delivery — that's the standard we aim for every time. Glad we're your go-to. Step in the box confident knowing we've got your back for the next one.
Responses can be slightly slow but they…
Responses can be slightly slow but they have great products especially the bags that are hands down the best. Overall a great experience
Reply from Smash It Sports2026-04-28
Perry, thanks for flagging the response time — we're on it and working to be faster. Really glad the bags are delivering for you though; they're built to handle everything the game throws at them. Appreciate the support.
They are a top notch company
They are a top notch company. I’m very satisfied with my bat and their customer service.
Reply from Smash It Sports2026-04-25
Craig, we appreciate the love! Hearing you're satisfied with your bat and our customer service means everything to us. We're always here when you need us — keep swinging!
Was able to purchase batting gloves for…
Was able to purchase batting gloves for my daughter, they arrived quickly and work wonderfully!
Reply from Smash It Sports2026-04-25
Ashley, so glad the batting gloves arrived quickly and your daughter loves them! Getting the right gear in her hands fast is what we're all about. Can't wait to help you gear her up again!
Love Smash It Sports and have nothing…
Love Smash It Sports and have nothing but great experiences with them. I would recommend them to everyone.
Reply from Smash It Sports2026-04-25
Richie, we love to hear it! Providing a great experience every time is always the goal, and we appreciate you recommending us — it means more than you know!
I’ve made multiple purchases from Smash…
I’ve made multiple purchases from Smash It Sports over the past 2 years since starting up slowpitch and they never disappoint. Shipping is always quick and items come as described. They’re definitely my go to from slowpitch gear.
Reply from Smash It Sports2026-04-25
Christian, two years and counting — that means the world to us! We take pride in making sure every order is exactly what you expect, shipped fast and accurate. See you on the next one!
Great place to shop
Great place to shop , fast shipping
Reply from Smash It Sports2026-04-25
Larry, fast shipping and a great experience is the baseline — glad we've hit the mark for you! See you on the next order
Softball gear …
Best company for all your softball needs . Quality gear , would not be disappointed.
Reply from Smash It Sports2026-04-25
Mike, quality gear for every softball player is what we're all about. Thanks for the recommendation — we won't let you down!
I have always been able to find what i needed
I have always been able to find what I need and great communication and customer service
Reply from Smash It Sports2026-04-25
Kevin, having what you need, when you need it — that's the goal. Glad we've been able to deliver consistently. Thanks for the continued support!
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