Smileactives (smileactives.com) has a 1.9 out of 5 rating on OK.one, based on 63 user reviews collected here. It is listed under Beauty & Well-being and its reputation is poor. 68% of reviews are 1 star, a relatively high share; The business has replied to 96% of negative reviews. Last updated 2026-08-10.
I've been happy with the product. My teeth aren't as white as 40 years ago but not as dull and yellow as others my age (73).
We’re so pleased to hear that you’ve been enjoying your Smileactives experience, Jayne! We truly appreciate you sharing your journey with us and are grateful to be part of helping you feel confident every time you smile. Thank you for choosing Smileactives!
I want to stop the monthly subscription. I don’t want to receive any more product. Thank you!
Thank you for sharing your thoughts, Cleonas. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Love smileactives, great product. Makes my teeth and mouth feel really clean and fresh.
We love hearing this, Becky! We're so happy to know that Smileactives has earned a place in your daily routine and is helping you achieve the results you're looking for. We appreciate your support and thank you for choosing Smileactives!
This company is a complete scam! They send you two small bottles that you pay for under a promotional price. There is no mention of a subscription and then they send you a large bottle but require you to make monthly payments without telling you and charging your card. I asked if I could just order 2 more small bottles and pay in full and they would not agree to that. There is no one to talk to except a Chat Bot! Don’t waste your money or time!
We're sorry to hear about your experience regarding Smileactives subscription details, shipments, and billing. We never want every customers to feel surprised or frustrated by their order experience. If you still need assistance with your account, our Customer Care team would be happy to assist. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
I’ve cancelled this twice and I still keep getting packages I do not want sent anymore
We’re sorry to hear about your feedback, Michael. We understand how frustrating this can be, and we want to make sure you receive the support you need. Our team is here to assist you further and help ensure you have a better experience with Smileactives. Please feel free to reach out to us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM and ready to help.
Whoever you had deliver my package three it over my gate onto my driveway. Well of course it was ran over and destroyed. I was very disappointed and will have to throw the damaged product away.
We’re truly sorry your order was damaged, William. This isn’t the experience we want for our customers. Our team is ready to help with a replacement or resolution—please reach out to us at 1‑800‑207‑8952. We’re available daily from 7:00 AM to 10:00 PM to assist you directly.
Been trying to cancel, but nearly impossible. I applied for an account, but emailed verifies with a code, but cannot enter it because email comes seperately and the two (verify and code) cannot stay open simultaneously to enter. I wish to cancel, but cannot. Thank you.
We're sorry to hear about your experience, Tom. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
I can't discontinue the product. I have more than enough product to last the remainder of the year.
We’re sorry for any inconvenience you’ve experienced, Stan. We understand that managing your orders is important, and we want to make sure your preferences are properly addressed. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
You said that it whitens veneers, etc.....it doesn't!
We’re sorry to hear about your experience, Patricia. We understand the importance of having clear expectations when choosing a smile care product. Results can vary based on individual smile conditions and consistency of use, including the type of dental work or restorations involved. For best results, we recommend using the suggested amount of gel twice daily and brushing for a full 2 minutes each time. Our Customer Care team would be happy to help. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
My smile is whiter than it has been in a long!
We love hearing this, Susan! It’s wonderful to know that your Smileactives routine has helped you feel more confident and refreshed with your smile. We're grateful to be part of your smile care journey.
The product didn't work on my husband or my kids teeth. I have since I believe cancelled my subscription. and if I haven't please cancel my subscription
We’re sorry to hear that your experience with Smileactives did not meet your expectations, Christine. Your cancellation request has been completed. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
I would never buy from Smile Actives again. I purchased a product and, without realizing it, was signed up for a subscription I did not knowingly agree to. When I contacted the company to cancel the subscription and return the product, I was shocked to learn that I had to pay for return shipping myself, and that the original shipping cost would also be deducted from my refund. The whole experience felt extremely misleading and unfair. Being enrolled in a subscription without clearly knowing it, then losing money just to return the product, is unacceptable. Absolutely terrible customer experience. I will never purchase from this company again.
We’re sorry to hear about your experience and understand your concerns regarding your order and account, Jessie. We strive to provide a clear and positive experience for every customer. Our Customer Care team would appreciate the opportunity to review your account details and assist with any questions or concerns you may have. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Product speaks for itself. Works great!!!
We appreciate your wonderful feedback, Susan! It means so much to know that your Smileactives experience has made a positive impression and is helping you feel more confident in your smile. Thank you for being part of the Smileactives community.
What a waste of money!!!! Total scam!!!!
We're sorry to hear you feel disappointed, Jeff. We truly value customer feedback and want every customer to have a positive Smileactives experience. We'd appreciate the opportunity to better understand your concerns and assist you further. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Smileactives is a DISHONEST, HORRIBLE COMPANY. YOU CAHRGED MY GREDIT CARD WITHOUT MY KNOWLEDGE OR APPROVAL. THEN PROMISED A REFUND WHICH NEVER OCCURED.
We're sorry to hear about your frustration and the experience you had with your account, Carol. We understand the importance of having clarity when managing your subscription. We’ve confirmed that your refund has been processed, and please allow 3–5 banking days for it to appear, depending on your financial institution. We also confirmed that no further charges will be made moving forward. Our Customer Care team would be happy to help if your have any additional questions. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Do not buy this product, they con you into a membership and when the 2nd shipment arrives they charge you over 100 doll. ars. Please be careful
We understand your concern and apologize for any confusion regarding the membership program. The introductory offer includes future shipments unless canceled. Our Customer Care team would be happy to review your account, explain billing details, and assist with any changes needed. Kindly contact us at 1-800-207-8952, available from 7:00 AM to 10:00 PM, so we can assist you directly.
Thank you for sharing your wonderful experience, Laine! We’re really glad to hear everything has been positive. Results like yours are exactly why we're so passionate about what we do. Thank you for being a valued member of the Smileactives community!
This is one of only two products I've seen advertised online that actually work. My smile is now nice and bright. It had gotten that older person color. I feel I look much younger with my lovely white teeth.
Thank you so much for sharing your wonderful experience with us, Ashely! We're delighted to hear that you're happy with your results and that your brighter smile has given you a boost of confidence. Thank you for choosing Smileactives and allowing us to be part of your smile care journey!
Please cancel my subscription. I no longer want this product.
Your cancellation request has been completed, Normie. A confirmation email will be sent shortly with an overview of your canceled account and cancellation details for your records. Thank you for choosing Smileactives and allowing us to be part of your smile care journey.
Beautiful white teeth! It made such a difference on my teeth, I gave a bottle to my daughter and her teeth were bright and white within a couple weeks! It truly works!
We appreciate your wonderful feedback, Monique! We're delighted to know that your Smileactives experience has been so rewarding that you wanted to share it with a loved one. Thank you for your support and for being part of the Smileactives community!
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