One of the best
They have excellent costumer service, did the job with perfection, and did the job fast. I would recommend them to everyone.
About Smith Monitoring®
Data updated- Website
- smithmonitoring.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Replies to negative
- 17% (1/6)
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About this business
At Smith Monitoring®, we provide a wide range of security options, from low-cost monitoring of your existing alarm system to advanced home automation packages that allow you to control your security system from anywhere in the world. We use the latest technology to give our customers the best features and highest-quality security monitoring service at the lowest possible price.
Is Smith Monitoring® legit?
Smith Monitoring® (smithmonitoring.com) has a 4.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 17% of negative reviews. Last updated 2026-08-12.
What people say
Home Installation
Great Tech (Mark Bryant) very professional. Installation looks great and worked the first time. Mark took his time reviewing system with us. Very knowledgeable about all aspects of system and App's. I have had several tech come to my home and most of the time I know more about what they are doing than them or they just don't look the part. It was great to finally have a tech that presented himself very well and knows what he is doing and takes pride in his work. Great Job Mark Thanks Again The Melancon Family
Excellent service
Our tech was fast, courteous to our business, thorough, and informative. He got the job done without our business skipping a beat.
Unbelievably bad experience over the past 3 weeks
I opted for you company because of the reviews and have had nothing but problems and excuses. A few days after the system was installed I had to have your tech out to work on the system. I continued to have issues and when I called to cancel my service, I received all type of excuses and reasons. One thing is sure, I will most likely not be a long term customer of your company. Sorry to have to write this but you should under promise and over deliver. You have a long way to go.
Reply from Smith Monitoring®2016-09-22
Hi Hector, We have been an award winning company for 5 years in a row that is directly tied to our customer satisfaction. We're in the business of helping people get the most out of our products at 100% satisfaction, and it's unsettling that you're not happy. Someone from our department will contact you soon to see what we can do fix your issues.
Easy and fast install
Jose was our installer. He gave us a heads up when he was going to arrive and arrived just in time. The installation was very fast and clean. With todays technology there really is no need for wires. Most of the install was wireless. After the install he guided us on the mobile app and showed us hot to operated and keep our home safe. Jose is an asset to your company and thank you Jose for your customer service and knowledge of security systems... The Gonzales Family Jarrell, TX.
Great job!
Very professional, Chris and Akeem did a great job and explained everything.
Excellent Installation
The ordering process was simple and the installation was flawless. The tech was on time, helpful and professional. I would happily recommend Smith Monitoring to someone else.
Great
The installation was quick, they know what there doing you just got to trust them. Really would recommend them to anybody that wants a house system
Great Service.
Excellent service and demonstration of new equipment
Mark Bryant was the upmost professional. He came in and installed a completely new system even working thru the last companies issues with improper installation. He took his time and made sure everything was done correctly and made sure we were comfortable with the system before finishing the job. THANKS
Awesome tech. Very informative and nice
Best company so far. Was able to arrive early for installation. Very polite tech.
Great job
Thorough and courteous. Two thumbs up.
Great Install
Jose was prompt, provided great service and explained in detail all steps of the operation of our new alarm system.
Chris Grammer was Professional, friendly and knowledgeable
Great experience!
Easy installation and set up for monitoring.
I had an existing alarm system, and Smith technician (Chris Grammer) came in and reconfigured it and set me up with monitoring. He was early, efficient, professional, and friendly.
Chris Grammer did a great job!
Chris came out and had to do a complete install as our old system was unusable. He was very informative, checked in on every change that had to be made, and walked us through how to use the equipment. It was a pleasure working with him.
Awesome
Mark was knowledgeable and courteous. He took time explaining everything and answered all our questions.
Satisfied!
Called for security spoke with a rep about service n installation. Setup immediately. David Lee was the tech that did the install. I couldn't have asked for a more professional, friendly and knowledgable person than David Lee. He answered all of my questions effortlessly. I would recommend this company to anyone!! Rick👍
Great service!
My tech was very polite and knowledgable. Very patient in explaining everything multiple times. Would definitely recommend smith monitoring to anyone!
Great Service with Smith Alarm Service
Robert was a great installer and very informative. (very polite)
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