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SmoothSpine

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223 reviews

4.5223 reviews
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About SmoothSpine

Data updated
Website
smoothspine.com
Category
Home & Garden
Location
United States
Status
Unclaimed
Last 12 months
223 reviews
Replies to negative
100% (14/14)
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About this business

SmoothSpine was founded in 2019 with a mission to provide pain relief products that truly work. We understand how frustrating and debilitating (chronic) pain can be in your daily life, and we are committed to helping our customers find the relief they need to live their best lives - the smoothest way possible.We believe that the best way to create effective pain relief products is by working closely with health professionals. That's why all of our products are designed with input from body- and health experts. We use their feedback to create products that address the root causes of pain, providing targeted relief where it's needed most.We started our journey of helping people with our famous SmoothSpine Alignment Pillow, and have since then expanded. We are always working on new products that we believe will help our customers find even more relief from their pain.At SmoothSpine, customer satisfaction and support are extremely important to us. We stand behind the quality of our products and are confident that they will work for you. In fact, we offer a 90-night money-back guarantee on all of our products. If for any reason you're not completely satisfied with your purchase, simply let us know, and we'll find a solution.Thank you for choosing SmoothSpine - "the smoothest way to pain relief".We are honored to be your partner in pain relief and look forward to helping you live a more comfortable, fulfilling life.

Written by the business, not verified by us.

Is SmoothSpine legit?

SmoothSpine (smoothspine.com) has a 4.5 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-01.

What people say

B
Boston · 1 review · Experienced 2026-07-15 ·

I started the smoothspine July 15 2026

I started the smoothspine July 15, 2026. After 2 weeks, I am noticing that I can sit more straight upright. I used the Smoothspine every evening, then the next morning I will wake up with great feeling .

Reply from SmoothSpine2026-08-04

Hi Boston, Thanks for sharing your results! Noticing better posture and sitting up straighter after just two weeks of evening sessions is fantastic progress. Waking up feeling great every morning is the exact goal, so we're thrilled that it's fit so smoothly into your nightly routine. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

c
customer · 3 reviews · Experienced 2026-08-04 ·

Just Getting Started

I'm just getting started with it, however; my back seems to be loose and not as stiff and achy.

Reply from SmoothSpine2026-08-04

Hi there, Great to hear that! Even in the early days, getting that extra looseness and cutting down on the stiffness makes a huge difference. Stick with it, we hope it keeps feeling better and better as you get more sessions in! If you ever have any questions or need anything at all, feel free to reach out to us at [email protected]. Warm regards, SmoothSpine

K
Kelly Kennedy · 1 review · Experienced 2026-07-24 ·

I love this product

I love this product! The pain in my legs is gone! Thank you

Reply from SmoothSpine2026-08-04

Hi Kelly, That is fantastic news! Leg pain can be so persistent and draining, so hearing that it’s completely cleared up is music to our ears. Thanks so much for taking a moment to share! If you ever need anything or have questions down the road, feel free to reach out to us at [email protected]. Warm regards, Smooth Spine

A
Angela Harvick · 1 review · Experienced 2026-08-04 ·

Back pain @ minimum

So far it has helped to alleviate a lot of my back pain without going to my chiropractor.

Reply from SmoothSpine2026-08-04

Hi Angela, Saving a trip to the chiropractor is a huge win! We're thrilled to hear that SmoothSpine is giving you so much relief and keeping your back pain to a minimum. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

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Cathy Forst · 1 review · Experienced 2026-08-04 ·

I just ordered my second Smooth Spine because I didn't want to risk availability of my daily ritual. This product is a total game changer!

I just ordered my

Reply from SmoothSpine2026-08-05

Hi Cathy, We’re so happy to hear that SmoothSpine has become such an important part of your daily routine! It means a lot to know you loved it enough to order a second one so you’ll always have it on hand. Thank you for your incredible support and for sharing your experience with us. We hope your SmoothSpine continues to be a true game changer for your comfort and well-being. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

S
Stephen Peshek · 1 review · Experienced 2026-08-04 ·

I have used the smooth spine for 5…

I have used the smooth spine for 5 consecutive days and my lower back feels so much better. My sciatica problem has gotten less severe every day and it’s almost gone completely. I’m definitely a firm believer in your product. Thank you

Reply from SmoothSpine2026-08-05

Hi Stephen, We’re so happy to hear that after just five consecutive days, your lower back is feeling so much better and that your sciatica has improved so significantly! Knowing that you’re almost pain-free and have become a firm believer in SmoothSpine truly means the world to us. Thank you for sharing your experience and for your kind words. We hope SmoothSpine continues to bring you lasting comfort and relief every day. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

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Claudette Kinman · 2 reviews · Experienced 2026-08-01 ·

I find this to be a nice ritual to my…

I find this to be a nice ritual to my evening TV time routine. Relaxes me and eases my lower back. My only problem is the unit seems to get too hot on the left side and burns my side of lower back. You may want to put a soft cloth between the unit and your back as I have done to keep the unit from being quite as hot.

Reply from SmoothSpine2026-08-04

Hi Claudette, We're so glad to hear it's become such a relaxing part of your evening routine! That said, we definitely don't want the heat feeling uncomfortably intense on your back. A great trick is to place a soft, thin towel over the pad before lying down. This creates a gentle buffer layer that helps tone down the heat intensity, distribute warmth more evenly, and protect sensitive skin. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

R
Roger Sroka · 7 reviews · Experienced 2026-08-04 ·

Absolutely love this thing

Absolutely love this thing! It hugs my head in a way no other pillow could. I sleep much better and longer. My back even feels better when I wake up in the morning. I bought 2 more and am handing them out to family members.

Reply from SmoothSpine2026-08-04

Hi Roger, Buying two extra to hand out to family members is about the highest compliment we could ask for! We’re thrilled to hear that it's helping you sleep longer and wake up with a better-feeling back. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

A
Alan Wendy Gallaisranch · 1 review · Experienced 2026-08-04 ·

I have just started using the device…

I have just started using the device and am seeing some results but not all yet.

Reply from SmoothSpine2026-08-04

Hi Alan, Thanks for sharing your early thoughts! Seeing initial progress right after starting is super encouraging, and results often continue to build up as you stick with your daily routine. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

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Craig Ater · 1 review · Experienced 2026-08-04 ·

The pillow feels so good No code

The pillow feels so good . Still having trouble walking,even with walker. I was told by back specialist I have no disk at L4 & L5

Reply from SmoothSpine2026-08-05

Hi Craig, We’re so glad to hear that the SmoothSpine pillow feels good and is bringing you some comfort. We’re sorry to hear you’re still having difficulty walking, and we hope it continues to help you relax and support your back as part of your daily routine. Thank you for sharing your experience with us. We truly appreciate your feedback and hope you continue to find comfort with regular use. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

H
Harry Waterstraat · 2 reviews · Experienced 2026-07-26 ·

The SmoothSpine massager/heat pad…

The SmoothSpine massager/heat pad really exceeded my expectations. The first night that I used it was so good for my back and my hips. It was like being in a massage chair with options to spare! I use it every night and in the morning to relieve the pain and stress I feel to get a good night’s rest and to start the day off feeling so much the better. I highly recommend this pad and I stand behind it!

Reply from SmoothSpine2026-08-05

Hi Harry, We’re so happy to hear that SmoothSpine exceeded your expectations! It’s wonderful to know it’s helping your back and hips, giving you a relaxing start and end to each day, and helping you get the restful sleep you deserve. Thank you for your amazing recommendation and for standing behind SmoothSpine. We truly appreciate your support and hope it continues to bring you comfort every day. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

K
Kaylynn Schreve · 1 review · Experienced 2026-07-26 ·

I’ve been diligently using the…

I’ve been diligently using the SmoothSpine massage and traction device twice per day for about 8 days. I have to admit, I think it is really starting to have an impact on reducing the back pain and sciatica I was having continuously - for the prior 3 1/2 months. I’ll keep using it. Only one thing of concern: the heat component can actually be Too hot for me. I wish there was a way to adjust the temp down a bit.

Reply from SmoothSpine2026-08-05

Hi Kaylynn, We’re so glad to hear that after using SmoothSpine consistently for the past eight days, you’re already noticing a reduction in your back pain and sciatica! It’s wonderful to know you’re planning to keep using it as part of your routine. Thank you for your feedback about the heat setting. We appreciate the suggestion and will be sure to share it with our product team as we continue improving our products. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

J
Jayne Cohen · 2 reviews · Experienced 2026-08-04 ·

Smoothspine is a great product

Smoothspine is a great product! It successful treats sciatica. Mine only lasted 6 months, but it worked so well I bought another one.

Reply from SmoothSpine2026-08-05

Hi Jayne , Thank you for sharing your experience! We’re so happy to hear that SmoothSpine provided such great relief for your sciatica and that it worked well enough for you to purchase another one. We also appreciate you letting us know about the lifespan of your first unit. Your feedback is valuable, and we’ll be sure to share it with our team as we continue improving our products. Thank you for your continued trust and support! Warm regards, Smooth Spine

C
Carol R Bell · 1 review · Experienced 2026-08-04 ·

Ease of use

Ease of use, portable and can fit in a suitcase, more it is used the more relief experienced, and relaxing.

Reply from SmoothSpine2026-08-05

Hi Carol, We’re so glad to hear you’re enjoying how easy SmoothSpine is to use and that it’s portable enough to take with you wherever you go! It’s wonderful to know you’re experiencing more relief with continued use and finding each session relaxing. Thank you for sharing your experience with us. We truly appreciate your support and hope SmoothSpine continues to bring you comfort at home and while traveling. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

L
Linda Teeter · 1 review · Experienced 2026-08-03 ·

Didn’t receive it yet

Didn’t receive it yet. It’s been a month since i ordered it. No tracking status changes for a month. If you call the helpline you will stay on for at least 20 minutes before a recording tells you there is no one to take your call and you’ll be disconnected. This happened to me on 7 call attempts I wrote an email and was told someone would get back to me but no one did. Called the 8th time and got a rep who said that it was out for delivery and he would fix the status on line. That did not happen. So I’m not sure if I’ll get the product. The company needs to fix their customer service issues and be honest about the very long wait times to actually receive the product.

Reply from SmoothSpine2026-08-03

Hi Linda, We are deeply sorry to hear about your experience and the extreme frustration this has caused. We sincerely apologize for failing to provide the level of support you deserve. We want to step in and fix this for you right away. Could you please share your order number or the email address associated with your purchase? We will personally track down your shipment and make sure you receive an immediate, accurate update on your order status. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

B
BB · 1 review · Experienced 2026-08-03 ·

It really feels good!

It really feels good on my back,especially the expanding part!!

Reply from SmoothSpine2026-08-03

Hi BB, Thank you so much for taking the time to leave a review! We are delighted to hear how good SmoothSpine feels on your back and that you are enjoying the expanding feature so much. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

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Carmen Gorgoni · 10 reviews · Experienced 2026-08-03 ·

The smooth spine has helped my…

The smooth spine has helped my neuropathy and my feet so it’s easier to sleep at night and has two settings one has heat. The other does not. I find it very soothing helps to relax and go to sleep easier.

Reply from SmoothSpine2026-08-03

Hi Carmen, Thank you so much for your wonderful review! We are thrilled to hear that SmoothSpine has brought soothing relief to your neuropathy and feet, and that you enjoy both setting options to help you relax into a peaceful sleep. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

R
Ruth · 2 reviews · Experienced 2026-08-03 ·

Easing back pain

I haven't had the Smoothspine device very long yet, but it seems to be helping to relieve the tension in my back. I try to use it before bedtime, and it is relaxing.

Reply from SmoothSpine2026-08-03

Hi Ruth, We are so glad to hear that using SmoothSpine before bedtime is helping to relieve tension in your back and providing a relaxing end to your day. We hope it continues to bring you even greater comfort as you keep using it! If you ever need assistance or have questions, feel free to reach out to our team at [email protected]. Warm regards, SmoothSpine

J
Joanne · 2 reviews · Experienced 2026-07-31 ·

BROKE AFTER A COUPLE WEEKS - BE FOREWARNED

Item received with no real instructions, and as it turned out this was a problem. Quality is very poor. In just a couple of weeks, the connecting cable snapped off, and the unit cannot be turned on. No way to repair. Paid much more than this piece of crap is worth. Only one positive: Did get some relief from pain for a short time. Concept works, even though this unit no longer does. Will look for a better option, but won't deal with this company again. My request for information on how to return it was ignored.

Reply from SmoothSpine2026-08-03

Hi Joanne, Thank you for sharing your feedback and for providing your details. Upon checking our system with the information provided, we were unable to locate an order or purchase under your email address. To help us investigate this further and assist you properly, could you please reach out to us directly at [email protected] with any alternative email addresses, order numbers, or order confirmation details you may have? If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

S
Sam · 2 reviews · Experienced 2026-07-31 ·

ease of operation

Sometimes I could not sleep well because of back and leg pain. With Smoothspine. I lay down, push a button, and usually fall asleep within ten minutes. When I wake up, I feel much better.

Reply from SmoothSpine2026-08-03

Hi Sam, We are so glad to hear that SmoothSpine is so easy to use and that it helps ease your back and leg pain so you can drift off quickly and wake up feeling refreshed. Getting a good, comfortable night's sleep makes all the difference! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine