SmoothSpine was founded in 2019 with a mission to provide pain relief products that truly work. We understand how frustrating and debilitating (chronic) pain can be in your daily life, and we are committed to helping our customers find the relief they need to live their best lives - the smoothest way possible.We believe that the best way to create effective pain relief products is by working closely with health professionals. That's why all of our products are designed with input from body- and health experts. We use their feedback to create products that address the root causes of pain, providing targeted relief where it's needed most.We started our journey of helping people with our famous SmoothSpine Alignment Pillow, and have since then expanded. We are always working on new products that we believe will help our customers find even more relief from their pain.At SmoothSpine, customer satisfaction and support are extremely important to us. We stand behind the quality of our products and are confident that they will work for you. In fact, we offer a 90-night money-back guarantee on all of our products. If for any reason you're not completely satisfied with your purchase, simply let us know, and we'll find a solution.Thank you for choosing SmoothSpine - "the smoothest way to pain relief".We are honored to be your partner in pain relief and look forward to helping you live a more comfortable, fulfilling life.
Written by the business, not verified by us.
Is SmoothSpine legit?
SmoothSpine (smoothspine.com) has a 4.5 out of 5 rating on OK.one, based on 223 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-09-01.
What people say
C
Corbi · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Was so Hopeful
I received my back massager. It does feel good. However, I thought the device would run independently of the cord. The instructions were not clearly written. Currently, it is sitting on my bed to have someone use it. Not what I was hoping for.
Reply from SmoothSpine2026-08-05
Hi Corbi,
We’re glad to hear that your SmoothSpine feels good to use! We appreciate your feedback about the instructions and the power cord. We understand how important it is to have clear expectations before using the device, and we’ll share your comments with our team to help improve the experience.
SmoothSpine is designed to be used while connected to power, and we appreciate you sharing that this wasn’t what you expected. We hope you’re still able to enjoy the relaxing massage and comfort it provides.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
C
Chris Renwick · 3 reviews · Experienced 2026-08-01 ·
★★★★★
Beware of a Scam
I tried to order the basic machine online. To try an upgrade to a machine with more bells and whistles I had to watch a "short" video - after about 8 minutes I tried to close the video and the company then charged my credit card for the upgraded machine that I did not authorise. Because of the deceptive behaviour, I emailed immediately asking them to cancel my order - this email wasn't actioned and after my third email - some 5 days later they finally replied stating the items had already been sent. As soon as the item arrived, I had to send another 5 emails trying to figure out the "Money back guarantee" return process, was offered discounts and free items not to cancel - that to me reeked of desperation. I then had to pay for shipping and return the item. In the meantime, I was notified about a subscription to some patches that I never signed up for or agreed to. Once my item was returned it took a further four emails and the threat of legal action before I was refunded. The business is appalling, a scam and will take your money without authorisation.
Reply from SmoothSpine2026-08-05
Hi Chris,
We’re sorry to hear about the experience you described and appreciate you taking the time to share your concerns. We understand how important it is for customers to feel confident and informed throughout the ordering, shipping, and return process.
To reassure you, SmoothSpine only processes orders and products that are selected and confirmed by the customer. Any additional subscriptions or products should not be activated without customer consent, and we would like the opportunity to review the details of your case to ensure everything was handled correctly.
We’re also sorry to hear about the challenges you experienced with communication and the return process. Your feedback has been shared with our team, as we’re always working to improve the customer experience.
Please rest assured that one of our Senior Customer Service agents has already reached out to you via a separate email to personally check on your case and ensure the issue has been resolved.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
I have been having trouble with pain & numbness in my right hand & arm for several years. The SmoothSpine HandRenew has relieved a lot of that problem. Hopefully the longer I use it the more relief I will have. I have only been using it for about a week so far.
Reply from SmoothSpine2026-08-05
Hi Nancy,
We’re so glad to hear that SmoothSpine HandRenew has already helped relieve some of the pain and numbness you’ve been experiencing in your hand and arm! It’s wonderful to know you’re noticing a difference after just one week, and we hope continued use brings you even more comfort.
Thank you for sharing your experience with us. We truly appreciate your support and hope HandRenew continues to be a helpful part of your routine.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
Laying on it just felt good throughout all 3 cycles. Was a bit sore next c0l
Reply from SmoothSpine2026-08-05
Hi there,
We’re glad to hear that your SmoothSpine session felt good through all three cycles! A little soreness can sometimes happen as your body adjusts to a new massage and stretching routine, especially if your muscles are used to being tense.
Thank you for sharing your experience with us. We hope continued use brings you more comfort and relaxation as you make SmoothSpine part of your routine.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
The pain patches really helped with my sciatica as well as shoulder pain from arthritis.
Reply from SmoothSpine2026-08-05
Hi Leanne,
We’re so glad to hear that the Sciatica Pain Relief Patches have been helping with your sciatica discomfort and shoulder pain from arthritis! It’s wonderful to know they’ve become a helpful part of your routine.
Thank you for sharing your experience with us. We truly appreciate your support and hope they continue to provide you with comfort whenever you need them.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
I love the relaxing feel when I am using smoothspine. My back is feeling better but I have not used it for long so hope to keep improving. Will know more after next chiropractic appointment.
Reply from SmoothSpine2026-08-05
Hi Michelle,
We’re so glad to hear that you’re enjoying the relaxing feel of SmoothSpine and that your back is already starting to feel better! It’s wonderful to know you’re giving it time and looking forward to seeing how you continue to progress.
Thank you for sharing your experience with us. We hope SmoothSpine continues to be a helpful addition to your routine alongside your chiropractic care.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
J
Jhw · 3 reviews · Experienced 2026-08-04 ·
★★★★★
It seems to help
It seems to help. I have one and my husband has one. We are using them regularly.
Our experience has been fine
Reply from SmoothSpine2026-08-05
Hi there,
We’re so happy to hear that both you and your husband are enjoying your SmoothSpine devices and using them regularly! It’s wonderful to know your experience has been positive and that they’ve become part of your routine.
Thank you for sharing your feedback with us. We truly appreciate your support and hope SmoothSpine continues to bring you both comfort and relaxation.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
L
Larry · 2 reviews · Experienced 2026-07-01 ·
★★★★★
My smooth spine stopped working
My smooth spine stopped working. It took forever to do the required work on the computer to get a new one. Once approved it still took over 2 weeks to get it. Very unsatisfactory experience.
When the smooth spine worked it was OK, but the experience of getting it was not.
Reply from SmoothSpine2026-08-05
Hi there,
We’re sorry to hear about the difficulties you experienced with the replacement process. We understand how frustrating it must have been to go through a lengthy approval process and then wait additional time to receive your replacement, especially when you rely on your SmoothSpine for comfort.
We appreciate your honest feedback, and we’ll share your comments with our team as we continue working to improve our support and replacement experience. We’re glad to hear that you found the device helpful when it was working, and we hope your replacement provides you with the comfort you’re looking for.
We’ve sent a request asking for your full name, email address, phone number, and order details to check on your case and ensure the issue has been resolved.
If you ever need any further assistance, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
I DECIDED TO GIVE THIS A TRY.. AND GLAD I DID...I suffer from degenerative lower spine..and hope to get back surgery in the next year or so...Im an x smoker for 6 years,but have copd and am on oxygen..this has helped because my ability to get out to walk is hard and this has really aided in my flexibility!!!!
Reply from SmoothSpine2026-08-05
Hi Rusty,
We’re so glad to hear that you decided to give SmoothSpine a try and that it has been helping with your flexibility and comfort! It’s wonderful to know it has become a helpful part of your routine, especially while you’re managing ongoing back concerns and mobility challenges.
Thank you for sharing your experience with us. We truly appreciate your support and hope SmoothSpine continues to help you feel more comfortable and mobile each day.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
A
ArnieB · 1 review · Experienced 2026-08-03 ·
★★★★★
Back issues improved
I have been a dog groomer a waitress and a bartender All jobs that have taken its toll on my back. A recent MRI shows bone spurs and spinal stenosis. When the ad popped up for this product I thought what have I got to lose. If it doesn’t help at least I tried. But guess what It helps. I can’t use it on the floor but it works very well lying flat in bed. I like all the settings but the one that stretches my spine is the one I use the most. I really feel an improvement and less pain and discomfort after I use it. Helps me be more comfortable and relaxed for bed.
Reply from SmoothSpine2026-08-05
Hi there,
We’re so happy to hear that SmoothSpine has been helping you find more comfort after years of work that placed stress on your back! It’s wonderful to know that the stretching setting has become your favorite and that using it before bed helps you feel more relaxed and comfortable.
Thank you for sharing your journey with us. We truly appreciate your support and hope SmoothSpine continues to help you feel your best and enjoy more comfortable days.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
Hi Kipley,
We’re so glad to hear that you’re enjoying your SmoothSpine and finding it easy to use! It’s wonderful to know you’re happy with the product experience.
Thank you for sharing your feedback with us. We truly appreciate your support and hope SmoothSpine continues to bring you comfort and relaxation.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
It’s a great massage, as they say “so far so good” It’s only been a week, too soon to see if it truly helps my sciatic. On a scale of 1 to 10, 10 being not helping. I give it an 8. The 4 stars is for a good massage and quality made. Ask me after 30 days of using to see how it holds up.
Reply from SmoothSpine2026-08-05
Hi Betty,
We are so sorry for the long wait you experienced before receiving your package! We completely understand how frustrating shipping delays are when you're waiting on relief, and we truly apologize for keeping you waiting.
We're really glad to hear you're enjoying the quality and massage function so far, and we hope it brings your sciatica even more relief as you continue using it over the next 30 days.
To help us look into what happened with your shipment timeline and review your order details, could you please send us here or at [email protected] with your order number or full name? We'd love to check on your account and make sure everything is taken care of for you.
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
B
Benbo · 1 review · Experienced 2026-08-05 ·
★★★★★
I have been trying to get return info…
I have been trying to get return info since 7/29/26 now. Only email reply was to note the 90 day trial and 2 links to review video help with unit. No replies since then other than another email from "Andy" requesting I provide a review. I did review stating my dis-satisfaction and checked the "I'd like a call back" request and still - no follow up.
Their website states they return support requests in 24 hours - it's been over 5 days now.
Have called the phone number multiple times and IT'S ALWAYS BUSY - even at 2 am in the morning.
I'll be contacting my credit card company to file dispute so it's on record.
I would give the company a MINUS star review if that was possible and an option.
Reply from SmoothSpine2026-08-05
Hi Benbo,
We are deeply sorry for the severe frustration and lack of communication you’ve experienced, we sincerely apologize for the delay and trouble this has caused you.
We want to step in and fix this for you immediately. Could you please email us at [email protected] with your order details such as your order number, full name, or the email address used at purchase so that our team at [email protected] could check?
As soon as we receive your details, we will personally track down your account and send your return instructions right away so this is fully taken care of for you.
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
P
Patricia R · 9 reviews · Experienced 2026-08-05 ·
★★★★★
I am impressed with the items that were…
I am impressed with the items that were sent. I haven't it it but for a short while. Will give you a better evaluation when I have used it for a longer period. Right now, I am happy with it.
Reply from SmoothSpine2026-08-05
Hi Patricia,
Thank you for sharing your initial review! We’re so glad you’re impressed with your items right out of the box and that you’re happy with how things are going so far.
We look forward to hearing how it continues to work for you as you use it over time! If you ever have any questions or need anything along the way, please feel free to contact us at [email protected].
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
C
Charlene Johnson · 2 reviews · Experienced 2026-06-10 ·
★★★★★
Pinched sciatica
My son ordered it for me because of my pinched sciatica nerve which happened 3 times last time it went into my piriformus muscle. Worst pain I've ever experienced. Smooth spine helps immensely along with chiropractic visits.
Reply from SmoothSpine2026-08-05
Hi Charlene,
We’re so glad to hear that your son’s thoughtful gift has been helping you find relief from your sciatica discomfort! It’s wonderful to know that SmoothSpine, along with your chiropractic visits, has become a helpful part of your routine.
Thank you for sharing your experience with us. We hope SmoothSpine continues to provide you with comfort and support as you keep using it.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
M
MARY ANN GOODRICH · 1 review · Experienced 2026-08-04 ·
★★★★★
The product was shipped in a short…
The product was shipped in a short time. It looked like the picture online. It works well and seems to help. I especially like the heating & massager.
Reply from SmoothSpine2026-08-05
Hi Mary Ann,
Thank you so much for the wonderful feedback! We’re thrilled to hear your order arrived quickly, matched what you saw online, and is working so well for you. It’s awesome to know you’re especially loving the heat and massage features!
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
Now that I have used the smooth spine. My back has felt much better. I use it as soon as I start feeling some pain. I can't say it has really done anything for my neuropathy and my feet yet but just helping my back has been a plus I'm hoping I'm giving it a little more time for it to take care of the neuropathy.
Reply from SmoothSpine2026-08-05
Hi Marianne,
We're so glad to hear that SmoothSpine is providing quick relief whenever you start feeling back pain! It's wonderful to know it's already making such a positive difference for your back.
We hope that with continued, consistent use, you start to experience even more overall comfort and relief.
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
After using the SmoothSpin massager the pain in my legs has improved so much.
After using the SmoothSpin massager the pain in my back and legs is much improved. I can now walk without wrapping my legs in ace bandages. I use the massager at least 2 times a day and have not been on it a month yet but can tell my pain is less than before I started using it. I am greatfully appreciative of finding this great massager.
Reply from SmoothSpine2026-08-06
Hi Loretta,
We’re so happy to hear that SmoothSpine has made such a positive difference for your back and leg discomfort! It’s wonderful to know that after less than a month of using it twice a day, you’re already walking more comfortably and noticing a significant reduction in pain.
Thank you for sharing your experience with us. We truly appreciate your support and are grateful to be part of your journey toward greater comfort and mobility.
If you ever have questions or need support, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
M
Michael Weber · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Tried this device for about 3 weeks
Tried this device for about 3 weeks. It was not comfortable for me and actually caused more discomfort. I contacted customer service to begin the refund process. I was encouraged to give the product a longer try. I did a few more sessions but the same issues happened. I received return instructions and sent back the device. It arrived at their return location 2 weeks ago but I have not received a refund or any response. I’ve sent 2 follow up emails and they haven’t responded. My next step is to contact my credit card company and contest the charges. I’m glad it has worked for some but if it doesn’t work for you good luck getting your money back.
Reply from SmoothSpine2026-08-06
Hi Michael ,
We’re sorry to hear that SmoothSpine wasn’t the right fit for you and that you’ve had difficulty with the return process. We understand how frustrating it is to be waiting for an update after your return has already been delivered.
We’ve sent a request asking for your full name, email address, phone number, and order details so we can locate your return and provide you with a clear update on your refund status as quickly as possible.
Warm regards,
Smooth Spine
D
Dean Fordham · 1 review · Experienced 2026-07-10 ·
★★★★★
My back is already feeling better!…
The whole buying experience was great and easy. Shipping was fast and packaging was impeccable.
Then I tried the product and the good times kept rolling!! I feel so better after reach session. Can't wait to continue the therapy!! Highly Recommend!
Reply from SmoothSpine2026-08-04
Hi Dean,
Love reading this! We work hard to make sure everything from ordering to unboxing goes smoothly, so hearing that the actual sessions delivered on that same high note is fantastic. Thanks for taking the time to share the recommendation!
If you ever need anything, we’re always happy to help at [email protected].
Warm regards,
Smooth Spine
