Snapmaker is a tech company that develops, manufactures, and sells desktop multi-function 3D printers. It’s dedicated to creating premium-quality and user-friendly desktop fabricating machines, bringing creation to everyone, and empowering the users to create their best. Machines modules contact us
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Is Snapmaker legit?
Snapmaker (snapmaker.com) has a 3.7 out of 5 rating on OK.one, based on 537 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 68% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality, noting that multi-color prints turn out amazing with very little waste. Buyers also appreciate the fast delivery service, with orders often arriving in less than a week alongside secure packaging. Setting up the machine is described as simple, making it a great purchase for anyone interested in 3D printing.
Some reviewers were not happy with technical errors, mentioning unexpected jams and persistent mechanical issues during use. A few consumers also felt that the software requires further improvements to handle complex tasks smoothly.
Auto-generated from all reviews of this business. For reference only.
In general I think this is a really well built printer from a mechanical perspective.
The right and left nozzle calibration system along with the bed 'leveling' works flawlessly and is brilliant from a UI perspective.
If you are printing PLA hitting real speeds of 250mm/s will result in near-flawless prints.
My biggest gripe is related to the filament path into the extruder. The 90degree bend is highly problematic in that it creates unnecessary friction and frequently results in filament breakage near the bend.
The hotends work well enough, though I have had issues with contact resistance to the PT100 sensor - this resulted in blockages due to a too low-extrusion temperature.
Overall very happy with the printer especially with regard to printing PETG with PLA support material. This may not be a good first printer - I think some previous printing experience will help.
Reply from Snapmaker2024-12-09
Hi Torsten,
Thank you for taking the time to share your detailed review! We’re thrilled to hear that you’re impressed with the mechanical design, nozzle calibration system, bed leveling, and high-speed PLA printing performance.
Regarding the filament path issue:
In our internal testing, the 90-degree filament path has not presented problems under normal conditions. It’s possible that the filament itself may have degraded. For example, PLA can absorb moisture from the air if exposed for too long, which makes it brittle and prone to breaking. We recommend testing with a new spool of filament or drying your current filament in a drying box for a few hours before use.
For the blockage issue:
Try increasing the hot-end temperature by 10–20°C and then resume printing to see if the issue persists.
If you continue to experience challenges with the filament path or blockages, please don’t hesitate to contact our technical support team at [email protected]. We’re always here to help troubleshoot and resolve any issues.
We’re delighted to know you’re enjoying the printer overall, especially for PETG with PLA support material. Your feedback and support mean a lot to us. Thank you for choosing Snapmaker! 😊
Warm Regards,
Snapmaker
Hi Frank,
Thank you for your feedback! We appreciate you taking the time to share your thoughts. However, we’re not quite sure we fully understand your comments. If you have any specific questions or concerns during your use of our product, please feel free to reach out to our customer support team at [email protected]. We're here to help!
Warm Regards,
Snapmaker
I have an A350 Snapmaker. It does not say Snapmaker 2.0 A350 and it does not say Snapmaker Artisan. After struggling through your website I finally found the A series is part of the 2.0 roll out and not the Artisan rollout. Why would you do that? Start a new line with the same intial as part of an old rollout, very off putting.
Reply from Snapmaker2024-11-25
Hi Steven,
Thank you for sharing your feedback, and we apologize for the confusion regarding the product naming. We understand how this could be frustrating. The A350 is indeed part of the Snapmaker 2.0 series, and we appreciate your patience in navigating the website. We’re constantly working to improve clarity and the user experience, so your input is valuable to us. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you again for your understanding.
Warm Regards,
Snapmaker
The product is very well constructed and does a quality 3d printing job
I would say they need to improve their installation docs, because I found some of them were out of date wrt on screen prompts
Reply from Snapmaker2024-11-25
Hi Sanjay,
Thank you for your positive feedback! We're glad to hear that you're satisfied with the construction and 3D printing quality of the product.
We appreciate your input regarding the installation documentation, and we understand how important it is to have up-to-date instructions. To help improve this, please click the link below to submit your request. Our technical documentation team will follow up and work on updating the relevant materials.
https://app.formcrafts.com/qmvudac?iframe=true
Thank you again for your valuable feedback!
Warm Regards,
Snapmaker
Did not calibrate the table (y direction) with the additional space for the braces. the enclosure does not fit the "new" table. The brace and CNC module works fine.
Reply from Snapmaker2024-10-24
Hi KENNETH,
Thank you for your feedback. We're sorry to hear that you're experiencing an issue with the calibration and enclosure fit. To help resolve this, we recommend submitting a Troubleshooting Request Form so that our technical support team can assist you directly and guide you through the necessary adjustments.
Please click the below link to fill out the form and our team will get in touch with you as soon as possible. We're committed to ensuring that everything works perfectly for you!
https://snapmaker.formcrafts.com/support-ticket
Thank you for your understanding and support.
Warm Regards,
Snapmaker
Since buying the snapmaker about 3 years ago, I have not been able to use it that much because I have encountered many problems. I have changed the controller, touchscreen and power module, and still have not been able to make it work correctly. Because it's finicky, specially the 3d printer, I don't use it that much.
Reply from Snapmaker2024-10-24
Hi Luis,
Thank you for sharing your experience with us. We’re truly sorry to hear that you’ve faced so many challenges with your Snapmaker over the years. We understand how frustrating it can be, especially when you’ve made several replacements but still encounter difficulties, particularly with the 3D printing functionality.
We want to make sure you can fully enjoy using your machine. Please don't hesitate to reach out to our technical support team at [email protected] so we can take a closer look at the issues you're facing and work towards a solution that will help get your Snapmaker running smoothly.
We appreciate your patience and hope to turn this experience around for you.
Warm Regards,
Snapmaker
The Luman Software will not create preview or G-
Code for Laser. Contacted Support though the form they wanted and have not heard a response for over a month now. Spent over $3000 on supplies and equipment I can not even use now. Would not recommend purchasing due to lack of support.
Reply from Snapmaker2024-10-21
Hi Michael,
Thank you for your feedback regarding your experience with our software. We sincerely apologize for the frustration you have encountered and the delay in support response. After reviewing our records, we were unable to locate your submission in our Support Ticket Form. We are currently in communication with the service provider to determine if there is an issue with the form submissions.
In the meantime, our technical support team will be reaching out to you directly via email today to assist you with the technical issues you’re facing. We are committed to resolving this promptly so you can make full use of your equipment.
Thank you for your patience, and we appreciate your understanding as we work to improve our support services.
Warm Regards,
Snapmaker
My original order was lost & was not notified from Snapmaker until I contacted them, 10 days later! It was frustrating because it was not until I contacted Snapmaker did I find out about my lost order. I considered canceling my order!
Reply from Snapmaker2024-10-12
Hi Jim,
Thank you for your feedback, and we sincerely apologize for the inconvenience caused by the delay in communication regarding your order. We understand your frustration and have since arranged for a replacement shipment. According to our tracking information, the replacement package has already been delivered. If you have not received it, please contact our customer service team at [email protected] so we can resolve the issue promptly.
We appreciate your patience and understanding, and we’re committed to ensuring you have a better experience moving forward.
Warm Regards,
Snapmaker
Very quick delivery of order, the Snapmaker 2.0 with Quick change kit.
Note delivery was in 2 parts, first part was the snapmaker itself. Arrived roughly 4 days after order placed by courier. Second part was the Quick change kit, it was sent by post, did not receive this till one week after the first part.
Reply from Snapmaker2024-10-11
Hi Donald,
Thank you for your review!
We're glad to hear that the Snapmaker 2.0 arrived quickly. We apologize for any confusion caused by the separate deliveries; our products are packaged individually, which can sometimes result in items arriving at different times. We appreciate your understanding and patience.
If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your Snapmaker!
Warm Regards,
Snapmaker
The machine went together great Software Luban is Awful.
The machine went together great. Instructions were great on the machine. Instructions on the enclosure were very incomplete. Missed several items like where the spool holders go. The toolhead cable was two short, I reported it and am still waiting for a solution. The software Luban is FULL of bugs. It takes several reloads of the software to get anywhere. You need to save often because it will soon come up with "Something Went Wrong Reload". Infuriating for a system I paid $2000 for.
Reply from Snapmaker2024-10-09
Hi Bailes,
Thank you for your detailed review. We're glad to hear the machine assembly went smoothly, but we’re sorry about the issues you experienced with the enclosure instructions. We’ve shared your feedback with our technical documentation team. Please feel free to submit further feedback using the following link: [https://app.formcrafts.com/qmvudac?iframe=true].
Additionally, here’s a video guide for installing the enclosure: [https://www.youtube.com/watch?v=MIvm3FEmMu4&list=PLEn5aHQNSrHXv9Zc7HIQFSRdOPc5L7suA&index=8].
If you encounter any issues during use, please don’t hesitate to email us at [email protected]. Our technical support team will provide a solution within 1-2 business days.
Warm Regards,
Snapmaker
Find no usernmanual online (Dual-Extruder, 40W Laser,...)
Shop, Product: Very Good as usaul :)
Reply from Snapmaker2024-09-24
Hi Udo,
Thank you for your continued support and for the positive review! 😊
Regarding the user manual, we include a card in the product packaging with instructions on how to access the online guides. For your convenience, you can also find the installation guide at the following link:
https://wiki.snapmaker.com/en/Snapmaker_2/manual#using-modules-addons
If you have any further questions or need assistance, feel free to reach out to our support team anytime.
Thanks again, and we hope you enjoy using your Snapmaker products!
Warm Regards,
Snapmaker
This was a sad experience, constant delays on getting the module and even less info on what it would do and how to use it
Reply from Snapmaker2024-09-20
Hi Timothy,
Thank you for your feedback. We sincerely apologize for the delays you’ve experienced with the 1064nm Infrared Laser Module. Unfortunately, there was an unexpected delay due to customs inspections and an issue with our logistics partner misplacing the package. As soon as we were aware of this, we immediately arranged for the module to be shipped from our Shenzhen warehouse through the fastest available channel. However, we deeply regret that this still did not meet the original promised timeline.
We understand that no compensation can fully make up for the frustration caused by the delay. We have sent a coupon code to help alleviate some of the inconvenience before, but if you did not receive it, please reach out to us at [email protected] to claim it.
For guidance on using the 1064nm Infrared Laser Module, you can find detailed instructions at the following link: [https://wiki.snapmaker.com/en/Snapmaker_2/manual/qsg_for_3-axis_2w_laser]. If you encounter any issues during operation, please don’t hesitate to submit a ticket to our technical support team via [https://snapmaker.formcrafts.com/support-ticket]. We will respond within 1-2 business days to assist you.
Thank you for your patience and understanding. We truly value your support and are here to ensure you have a smoother experience moving forward.
Warm Regards,
Snapmaker
As usual the hardware and packaging are great but the installation information and other supporting documentation are terrible. The wiki and other support material need a editor and content designer because they are confusing and have a lot of useless clicks.
Reply from Snapmaker2024-09-09
Hi Karl,
Thank you for your feedback, and we’re glad to hear that you’re satisfied with the hardware and packaging. However, we regret that the installation information and supporting documentation didn’t meet your expectations.
To help us improve, we encourage you to submit a WIKI content request using the following form [https://snapmaker.formcrafts.com/wiki-request]. This will enable us to understand your needs better and provide clearer, more helpful content.
If you encounter any issues while using our products, please don’t hesitate to contact our technical support team at [email protected]. We’ll be happy to assist you.
Thank you again for your valuable input, and we’re committed to improving our resources for a better user experience.
Warm Regards,
Snapmaker
Unfortunately almost 2 years after buying a Snapmaker 2.0 A350T bundle + 10W laser + 40W laser + 2W IR laser, Snapmaker is a big disappointment !
For 3D printing, Bambulab is years ahead for speed, consistent results, repository, software, updates, news features, ...
For laser cutting and engraving, Luban still lacks profiles and the few ones available are not optimized at all. And it is still impossible to align an object (left, right, center, top, middle, bottom) on a job setup.
All of this at a high price.
Bambulab and XTool are way better choices.
Reply from Snapmaker2024-08-22
Hi Jos,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with the Snapmaker 2.0 A350T bundle didn’t meet your expectations. Your comments are invaluable, and we take them very seriously.
We’re constantly working to enhance our products and software, and your insights will help guide those improvements. If there’s anything specific we can assist with or if you have additional suggestions, please feel free to reach out to our technical support team at [email protected]. We’re here to help.
We appreciate your support and hope to have the chance to better meet your needs in the future.
Warm Regards,
Snapmaker
Just received the new 2 W 1064 nm laser module. The hardware is fine, but the software (new FW mainly) is a disappointment. It's a step back in user ease from the prior 10/20/40 W lasers. I hope SM improves the FM soon.
Reply from Snapmaker2024-08-14
Hi Steve,
Thank you for your feedback on the 1064nm Infrared Laser Module. We're glad to hear that you are satisfied with the hardware.
However, we sincerely apologize for the shortcomings you've experienced with the new firmware. Could you share your problems with our technical support team at [email protected] so we can assist you better? Your input is invaluable to us, and we hope to enhance your experience soon.
Thank you for your support!
Warm Regards,
Snapmaker
I have owned a snapmaker 2.0 350 for 3 years. I love the machine for some things but am dissa[pointed that they send out items like the dual extruder head that does not work right out of the box. The Chinese owned company thinks it is acceptable to just offer people a discount on future products. It's a $489 item and they offer you a $50 coupon as compensation, If they were an American company they would have had to recall them all as none of them worked. Meanwhile, they let people order hundreds of dollars in parts trying to fix them and tell people they have done something wrong. In the end, the entire generation of modules did not function. Same thing with all the first-generation filament runout sensors. They stop working after a few dozen hours use - their solution - you spend more money to replace their defective parts
Reply from Snapmaker2024-08-06
Hi Dave Tipton,
Thank you for your recent feedback regarding your experience with the Dual-Extrusion 3D Printing Module. We sincerely apologize for any inconvenience and frustration this may have caused.
Using your email address, we reviewed your previous inquiries and found that the heated bed of your A350 printer was damaged. As your A350 printer was purchased in 2020 and is now out of the warranty period, our technical support team advised you to purchase a new heated bed.
We also noticed that you have had some concerns regarding 3D printing issues. Our technical support specialist, Robin, has been assisting you with these matters. If you continue to experience any issues or have any questions, please feel free to reach out to our technical support team at [email protected].
At Snapmaker, we are committed to enhancing user experience. If you encounter any damage to the product or have any other issues, please do not hesitate to contact us.
Once again, we apologize for any inconvenience caused and thank you for your understanding.
Warm Regards,
Snapmaker
Hi Earl,
Thank you for your feedback. We understand that our product may not be user-friendly for newcomers. Please find the link to our WIKI below for your reference. We hope it helps!
https://wiki.snapmaker.com/
We're continuously working on improvements and resources to help new users. If you have any specific questions or need assistance, please don't hesitate to reach out to our technical support team at [email protected].
Warm Regards,
Snapmaker
Snapmaker excel in many area. Their engineering is top rate. Packaging is the same.
Delivery is very good, and things just work.
Reply from Snapmaker2024-07-29
Hi John,
Thank you for your wonderful review!
We’re delighted that you value our products, packaging, and delivery quality. Our goal is to ensure a seamless experience for our customers.
Your support means a lot to us, and if you have any further questions or need assistance, feel free to contact our technical support team at [email protected].
Warm Regards,
Snapmaker
This was a horrible experience. I am an experienced user of 3d printers.
The assembly went perfectly. I was very impressed with the design quality and ease of assembly. I just wish the printer would work.
I literally was unable to print ANYTHING successfully beyond calibration prints.
Simple but large format single extrusion PLA prints failed half way through. More complex PVA / nylon prints would fail after a successful start because the extruder drive would fail and simply not load one of the materials. The extruder would jam with whenever I used TPU. After hours (days actually!) of failed printing, I’ve asked for a refund and they are refusing to give one to me because their technical support hasn’t verified it. Shall I begin a 48 hour print job to wait for it to fail while they verify it via video call?
Worse, had I bought it from Amazon, they would have earned a lower gross margin. And been forced to take the return. You would think from a pure profit perspective, they would do everything to encourage a higher margin purchase directly from them. But they do the opposite and discourage direct customer service. Lesson—always buy from Amazon from this manufacturer—yes, they’ll earn less but if you have a problem you can return it.
Since, I’ve bought a dual extender from a competitor, and it’s working perfectly. With multiple materials. Just like this snapmaker could not accomplish.
I will update this review, should they do the right thing and accept my return.
Reply from Snapmaker2024-07-05
Hi Forrest,
We have received your feedback regarding the usage of our product. We sincerely apologize for any inconvenience this may have caused you and we understand the frustration it can bring.
We want to assure you that our technical support, Deco, has been actively working to assist you in resolving the issues you have encountered. We have attempted to schedule a video call with you for further assistance, but unfortunately, we have not received any feedback from your end.
To better assist you and provide a resolution to your concerns, we kindly request you to reach out to us at [email protected]. Your feedback is crucial for us to improve our service and ensure a positive experience for all our users.
Thank you for your understanding and cooperation. We look forward to hearing from you soon.
Warm Regards,
Snapmaker
The printer did not imprint upon arrival, I had to do more than 3 hour adjustments and reading before it would work
Reply from Snapmaker2024-06-13
Hi Daniel,
Thank you for your review.
We are sorry to hear about the difficulties you experienced with the printer upon arrival. We strive to provide a user-friendly experience and will take your feedback into consideration to improve our products and services in the future.
If you have any problems while using the printers, feel free to contact our technical support team at [email protected].
Warm Regards,
Snapmaker
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