Soap Supplier

Broken bottles

Broken bottles, emailed three times - no reply

Received all in good time items look…

Received all in good time items look good

Missing items

Missing items I cannot review properely as there were items missing from the Bath Bomb starter pack so have not been able to use them.

Another update.

Another update. My wife finally received her order but guess what? it contained wrong items and damaged items. Contacted the so called customer service about this 48 hours ago, but guess what? that's right, no reply. Trading standards time I think. This company takes your money, takes forever to fulfill an order and when you get it, its wrong and/or damaged. When you contact them, they just ignore you, this has to be a breach in regulations surely?

Awful customer service and won't reply to emails

Placed on my order on 20/05 and was finally delivered on 30/05 but was missing items from the order I contacted them on 31/05 to inform them that items were missing. They replied on 03/06 asking for a copy of the invoice and I've heard nothing from them since about my missing items. I've had to contact paypal to get my money back as they are no longer replying to e-mails. I will not be buying from these again and have already found another company to get my products from.

Disappointing all round

Not only did the product arrive later than advertised even with the corona delays. I had to chase it for dispatch and when it did arrive. The 2 main chemicals to form the bath bombs were missing so it's not even usable. This is more of a failure by the company and warehouse team than the product.

Ordered 8 days ago paying £8 for fast…

Ordered 8 days ago paying £8 for fast delivery and still not arrived. wasted money!

Thank you for a quick first class…

Thank you for a quick first class service

Orders received in time.

Late delivery and no update

Very disappointed as it is now 15 day since we placed an order and we have tried to get an update but no reply and the tracking details with DPD gives you no details, Soap Suppliers delivery is normally so quick and efficient but this time we are left waiting and wondering ???

Very slow delivery

Very slow delivery. Products great

Ordered 2 weeks ago

Ordered 2 weeks ago, says delivered but not received. Ignoring emails now and phone rings out. I understand it’s a pandemic however for it to say delivered and it’s not is not okay.

Love

Love, Love, Love , Soap supplier excellent scents, GREAT customer services , I am a Happy/returning/ customer highly recommend xxx...

I was genuinely excited when my order…

I was genuinely excited when my order arrived and would have given it the full 5 stars but when I emptied my order a bag had split on its way to me which was disappointing.

Still not received my order

Still not received my order. It was placed on 25/5 and no way of tracking it. Can't phone to check as just an email service. I understand times are different due to virus but this is a long time compared to other companies I use.

Really gone down hill

Deliveries are slow. When you do get deliveries they are either wrong or damaged so badly that they are no useable. Customer service are slow to respond. It’s caused me many problems with my business.

Not received

Sixteen days later no communication and not delivered

Worst thing I did was place an order to…

Worst thing I did was place an order to get my money held with the company other false hope of delivery and still not got anything !!!

First time ordering from here and it…

First time ordering from here and it will be my last. Apparently my order was ready 3 days ago but still not arrived. Two unanswered emails asking when it will be dispatched. I had to order elsewhere as I couldn't wait no more, this order arrived in two days. There really is no excuse for the poor customer service and no excuse for deliveries as other companies are having no problem. I do not recommend this company at all

Lucy BakerUnited Kingdom · 2 reviews · Posted 2020-06-06

Ordered a week ago and despite many…

Ordered a week ago and despite many emails and even messaging on fb, no reply at all. I keep getting the automated email asking me to buy but what's the point if your goods do not arrive and you dont get a response to any form of contact. Will not be buying from this company again and will be putting in a dispute for my payment Monday Unacceptable really