Softsfeel (softsfeel.co) has a 1.8 out of 5 rating on OK.one, based on 221 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 74% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 13 of them were added in the last 12 months. Last updated 2026-10-25.
Wish I had read the reviews first, because this company have their sizes wrong. My came much too small and they won’t change them. They are cheap quality, plasticky and made of poor material. Cheap and nasty, complete waste of £30.00 with p&p. Expect the customer to pay for return and their postage to send new ones back. Stay away from this company
It did take about a month to get them, but majority of that time was sitting at customs waiting to be checked out. The only downside is the toe part can rip or get a hole in it where it allows air to go in and out. Other than a few unfortunate issues the company had no control over its a perfect product.
Wrong size sent. Supper skinny. Won't let me return them without paying for shipping. Exceeding value.
I ordered a size 6. They sent me a pair which say 38 on the outside packaging. They are too small. They have sent a Size 5. Now they want me to pay to send them back. It will cost half the price of the trainers to return them. They should pay for the return as it's their fault. Trainers stink of really cheap plastic. Worth about £10 I would say. Awful.
Received shoes horrible quality. They are plastic feeling. To small and not wide like i ordered. I bought through paypal and Received no emails. Doubt I can even return if they answer me back through email.
In my opinion, this company is a rip off. The shoes are made of poor quality and the sizes are off. I ordered 4 pairs of shoes and spent over $ 150.00. I can't wear the shoes and to make matters worse, I contacted the merchant the day my shoes arrived and told them that they did not fit. They want me to pay for shipping to send back to China, which I did. I sent a copy of the airbill only for them to continue to jerk me around about getting a refund. BEWARE. THE SHOES ARE NOT WORTH IT
I bought a pair that was too small and they spoke to me like I was an idiot who hadn’t even tried them on. They gave me a 50% coupon to buy another pair or £6 cash to keep the existing pair. I said no and when I asked for a return, they said I would only get a refund if I shipped them back TO CHINA. It cost £15 to ship back, which was a mistake on my part. Because the item is now stuck at the local depot for over 2 weeks. Who knows if the address was even real? Now I’m stuck trying to contact all the shipping partners to see what is going on and I probably will never get my refund. It’s a scam.
Recieved shoes , low quality, size that came not listed on size chart for conversion, ordered in US size, no arch support. I tried to contact company via email because no customer service phone number available & did not receive a response. My opinion don't waste your money.
I ordered 2 pair of shoes a pair for me and a pair for my husband extra wide. Got the shoes and they weren't wide width so I contacted the company. They were rude and talked to me like I didn't know how to try on shoes. So now I have to pay to send them back on top of everything. I will let everyone I know about the bad experience with this company. Don't buy from them.
Plastic shoes. Hazzard to your health AND they don't refund you unless you ship it back to China when it gets dispatched from intown. SCAMMERS DO NOT BUY
DO NOT AND I REPEAT DO NOT DEAL WITH THESE GUYS, NEVER GOT MY SHOES AND THIS IS ZERO WAY TO CONTACT THEM , THIS IS A TOTAL SCAM AND I MEAN A SCAM!!!!!!
Avoid by all means,how can you advertise as a shop in UK,and when i want to exchange the shoes you say send them to China.The return adress on the package for UK is not the one SCAM,SCAM.Dont buy.
The shoes are not soft at all!!! They lie and tell you that they are super soft and great for people with swollen feet. I unfortunately bought 3 pairs because I would save on shipping. What a huge mistake. I tried them on & immediately my feet hurt because there was no comfort. Now if I want to ship them back I have to pay $85.00 & it has to be shipped back to China. I think I paid about $120.00 for all 3 pairs. What a BIG MISTAKE I made.
I received mine within 2 weeks of ordering. Very comfortable and since wearing for the last week, most of the pain in my hip has gone
Watch shopping here.my package said delivered but I live in Terre Haute Indiana and they delivered it to sandcut Indiana
No temperature rating for cold winter weather. How would they keep my feet warm in -40 ? (C or F)
Your advertising clearly indicates Made in The Usa, why then they were shipped from what looks like China by the Chinese writing on delivery detail reports? The shoes came on time though while opening the box I Could see they were cheaply made. I tried them now for two days and am disappointed with them
Ordered a size 7 and got sent size 6. When I emailed the company I got this response. Dear customer, Sorry for the unsatisfied purchase. We are very sorry to tell you that you need to pay the postage to return it if the item has no damage problem according to our return policy, maybe the it’s expensive to return. Tips on our website: Measurements are the maximum size,please allow 0.5-1cm tolerance. So there have 0.5 - 1 size difference but it also is the correct size. DON'T WASTE YOUR MONEY... The shoes are nasty too!
I but some shoes size 8.5 width and send me a size 6 reg wish they don't fit me I paid so much for you send me a small size I won't give any star ✨ I waited for almost 2 months to get them and for what for a different size 🙈🙈😞😞😥I just want my money back.
Cheap and nasty shoes not the size I ordered trying to charge me £80 to return them or I can get 20% of my money back and keep the shoes avoid at all costs scam scam scam
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