Songmont began with a simple act of creation — when founder Song, between motherhood and work, made a bag that could hold both her laptop and her changing life. What started as a small project with her mother grew into a passion of thoughtful design. Rooted in her family’s craft heritage and shaped by her background in technology, Song built Songmont around the belief that good design lives in the everyday — where function meets aesthetics, and tradition finds new form in modern life.
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Is Songmontofficial legit?
Songmontofficial (songmontofficial.com) has a 4.4 out of 5 rating on OK.one, based on 245 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, durable hardware, and premium materials, noting that the bags look stunning, feel luxurious, and arrive in careful packaging. Consumers consistently highlight the remarkably swift shipping process and the extremely polite customer service team that efficiently answers questions and resolves inquiries.
Some reviewers were not happy with unexpected delivery delays, extended waiting times, and frustrating customs complications for international shipments. A few other people also felt that handling return requests or resolving lost packages required considerably more communication and effort than anticipated.
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This is my first order from Songmont. Fast delivery and bag was well packed. Bag was elegantly packed in dust bag and box which was wrapped nicely with air bubbles wrap. It was double wrapped again in plastic sheet before placing in a usual delivery box. It was great receiving the item and of course the surprise came when i saw my Small Shan Satchel bag.. it was so cute and lovely and the feel was really good. Material and great workmanship is commendable Thanks Songmont for the great product 🙏👍
Reply from Songmontofficial2026-08-19
Thank you so much for your wonderful review! We're absolutely delighted that your first order with us was such a positive experience.
We take great care in packaging every single order because we know how special it feels to receive something you've been waiting for. So it means the world to us that you noticed and appreciated all those little details.
And we're so happy that your Small Shan Satchel bag brought you such joy! We're also so grateful for your kind words about the material and workmanship.
Thank you for trusting Songmont. Welcome to the family — we can't wait to have you back for your next order! 🤎✨
Efficient Team, Good Quality Bag and Fast Delivery
Songmont team is super efficient especially their customer service. Emailed them to check on my delivery status, within half an hour the team replied.
on top of that, the quality of the bag really good quality I would say better than some of the top tier global branded bag. love the leather and super fast delivery less than a week ( 4 to 5 days ) I have received mine already.
The bag super practical and love the extra compartment which include in the purchase. (Yore Collection)
Thank you Songmont team! you guys super awesome
Reply from Songmontofficial2026-08-09
Thank you for your thoughtful and generous feedback. We're delighted to hear that our team was able to respond to your inquiry promptly and that your order arrived within 4–5 days.
We're especially honored by your comparison of our leather quality to top-tier global brands — that is truly one of the highest compliments we could receive.
We're also glad that the practicality and extra compartment of the Yore Collection have met your expectations. Thank you for choosing Songmont — we look forward to serving you again in the future.
Received outstanding customer service from Songmont and will continue to support this brand. They have quality leather bags. 5+ stars.
Reply from Songmontofficial2026-08-09
Thank you so much for your wonderful review! "Outstanding customer service" and "5+ stars" — we are truly honored.
We're so glad you love our leather bags and that our team could provide you with the support you deserve.
Thank you for trusting us, and we can't wait to welcome you back for your next bag!
I got the small gather bag 2 months ago and I swear I can’t stop wearing it.
I have several European/western brands (LV, Gucci, Valentino, Stella Mccartney, D&G) and this bag far exceeds the quality on all of them.
It’s also super comfortable to wear and holds SO MUCH. I fill my bag and it’s not heavy to carry at all. It’s also so so functional.
I’m obsessed with it😭
Their customer service is also outstanding.
Reply from Songmontofficial2026-07-28
Thank you for your incredibly generous and thoughtful review. We are deeply honored to hear that your Small Gather Bag exceeds the quality of several prestigious European luxury brands you own.
We're delighted that you find the bag comfortable, functional, and surprisingly spacious — and that it has become your go-to for the past two months. Knowing that you "can't stop wearing it" is exactly what we hope for with every piece we create.
We also appreciate your kind words about our customer service team. Thank you for choosing Songmont. We look forward to serving you again in the future.
It's refreshing how good Songmont's customer service is. It has been a while since I have seen this degree of real customer service. I had plenty of issues with my shipment and delivery and their customer service team was always very responsive, understanding, and going over and above to address my issues in a timely manner. Due to their prompt support, I managed to receive my late delivery right before my flight. Thanks to Songmont team!
Reply from Songmontofficial2026-07-27
Thank you for your thoughtful feedback. We're delighted to hear that our customer service team was able to provide you with responsive, understanding, and timely support throughout the shipment and delivery process.
We're so glad we could help ensure your order arrived before your flight.
Your appreciation means a great deal to us, and we thank you for choosing Songmont. We look forward to serving you again in the future.
So, I received my first Songmont yesterday – the Medium Song Bag in Chocolate – exactly seven days after placing the order (I'm based in the UK).
I'd first come across the brand on social media about six months ago, and ever since I'd been adding this bag to my basket... then hesitating to check out. 😄
Then, a few weeks ago, I spotted a lady in my local M&S carrying the small Song bag. I actually stopped her to ask whether she was happy with it.
Well... I'll tell you this: I haven't been this excited about a new handbag since I found a vintage Chanel in pristine condition during a trip to Japan. 😊
First of all, the packaging is outstanding. The presentation box, dust bag, papers - everything feels premium.
Then there's the bag itself. The quality genuinely exceeded my expectations: the leather is beautiful, the stitching is flawless, the hardware feels substantial, and I even smiled when I noticed that the metal feet came with tiny silicone protectors! It's that level of attention to detail that really stands out.
The value for money is exceptional and I'll definitely be buying more bags from this brand.
I sincerely hope Songmont remains under Chinese ownership and continues to prioritise quality, craftsmanship and fair pricing. It's genuinely impressive to see how Chinese brands have evolved from being associated with manufacturing for others to creating distinctive, beautifully designed products that can compete on their own merits.
Just one small suggestion: the removable inner pouch is also beautifully made, with lovely leather trim and finishing, but I wish the fabric were a little thicker so it would hold its shape better.
Overall, I'm genuinely impressed.
A very happy first-time Songmont customer.
Reply from Songmontofficial2026-07-20
We are genuinely moved by your words — thank you so much for taking the time to share such a thoughtful and beautifully written review. 💛
We're thrilled that the packaging, the leather, the stitching, the hardware — and even the tiny silicone protectors on the metal feet — all met your expectations. Every single detail matters to us, and knowing that you noticed and appreciated them means the world.
We also truly appreciate your kind words about Chinese brands and craftsmanship. It means so much to us that you see the care, the quality, and the distinctiveness we pour into every piece. We promise to always prioritize quality, craftsmanship, and fair pricing — and to remain true to our roots.
And thank you for your thoughtful suggestion about the removable inner pouch — we always welcome feedback that helps us improve, and we'll share this with our design team.
Thank you again for trusting us with your first Songmont. We can't wait to welcome you back for your next one! 🤎✨
I am speechless you impress me every time… I am so much happy with my bags love them 😍😍
Thank you best team ever specially customer service team
Reply from Songmontofficial2026-07-20
Thank you so much for your wonderful words! We're thrilled to hear that you are so happy with your bags and that our team continues to impress you with every experience.
Your appreciation means a great deal to us, and we'll be sure to share your kind feedback with our customer service team — they will be so encouraged by your recognition.
Thank you for choosing Songmont. We look forward to serving you again in the future.💛
I would like to sincerely thank you for the excellent customer service you provided regarding my recent order.
When my package was delayed, I was quite worried because I was about to leave for my vacation. Throughout the process, your team responded promptly, followed up on my case, and even offered to find an alternative solution if the package did not arrive in time. That level of care and responsibility gave me great peace of mind.
I am happy to let you know that my bag was successfully delivered on July 10, just before my trip. I also truly appreciated that your team contacted me again afterward to confirm that everything had arrived safely.
This was my first purchase from Songmont, and thanks to your outstanding customer service, it certainly won't be my last. The quality of the product is wonderful, but what impressed me even more was your professionalism, kindness, and genuine commitment to customer satisfaction.
Thank you once again. It has been a pleasure shopping with Songmont, and I will happily recommend your brand to my friends and family
Reply from Songmontofficial2026-07-13
Thank you for your thoughtful and detailed feedback. We are delighted to hear that your first experience with Songmont was such a positive one — from the timely delivery to the care and responsiveness of our customer service team.
We're so glad we could provide you with regular updates and alternative options to ease your concerns. It's also wonderful to know that our follow-up confirmation was appreciated.
Above all, we are honored that you have chosen to recommend us to your friends and family. Knowing that our commitment to professionalism and customer satisfaction has earned your trust is the greatest reward. Thank you again for choosing Songmont, and we look forward to serving you again in the future.
I recently purchased a Songmont bag as a gift for my wife. While the bag itself was absolutely beautiful, high-quality, and lived up to the brand's reputation for craftsmanship, it didn't quite suit her personal style.
What really blew me away, however, was the incredible customer service team. From the moment I reached out, the support I received from Karren and Ivan was outstanding. They didn't just process a generic return; they genuinely took the time to listen, understood my situation, and made the entire process completely seamless. They were transparent, patient, and went above and beyond by providing a prepaid return label, turning what could have been a stressful experience into a wonderful one.
It is rare to find a brand that treats its customers with this level of care and respect. Even though I am returning this item, I will absolutely be purchasing from Songmont again in the future. If you are on the fence about ordering from them, don't be—their service is truly top-tier.
Thank you, Karren, Ivan, and the entire Songmont team for your incredible support. You’ve earned a loyal customer!
Reply from Songmontofficial2026-07-13
Thank you so much for sharing this incredibly thoughtful review. We are honestly moved by your words. 💛
While we're sorry that the bag didn't quite suit your wife's personal style, we're absolutely overjoyed that Karren and Ivan were able to turn what could have been a stressful return into a truly seamless experience. They will be so touched to read your kind words — knowing that their patience, transparency, and care made such a difference means the world to us.
The fact that you would still trust us again and consider yourself a loyal customer — even when returning an item — is the highest compliment we could ever receive. That is exactly the kind of trust and relationship we hope to build with every single customer.
Thank you for giving us the opportunity to serve you. We can't wait to help you find the perfect bag for your wife next time! 🤎✨
I purchased 3 bags from different collection and very happy with the quality and workmanship of the bags. Thank you for the efficient response by the team leading to smooth and speedy delivery.
Reply from Songmontofficial2026-07-05
Thank you so much for your wonderful review! Three bags from different collections — we're absolutely honored that you chose Songmont for all of them. 💛
We're thrilled to hear that you're happy with the quality and workmanship of each one. It means so much to us that you noticed the care and attention we pour into every piece.
We're also glad that our team could provide you with efficient support and smooth delivery. Thank you for trusting us — we can't wait to welcome you back for your next purchase! ✨🤎
Wow just amazing quality and customer service. Highly recommend they are such fun bag.
Wow, I just received both my bags. I got the Ebony gather as well as the beige saddle hobo and I have to say the quality is outstanding, especially for the price. The customer service was excellent. They were able to switch the bag at the last minute before shipping it to me from the Onyx to the Ebony and I’m so pleased that they did. I absolutely love the color. It is such a fun bag. Both of them are just so fun to have they can be casual or dressy, but I definitely am going to use them more for casual highly recommend super fun definitely will order more PS. I’m a bodybuilder type male and both of these are unisex looking and definitely can fit and rock, great sexy modern outfits so men don’t hesitate definitely jump on these.
Reply from Songmontofficial2026-06-30
Thank you so much for taking the time to leave such a detailed and thoughtful review! We're absolutely thrilled to hear that both the Ebony Gather and the Beige Saddle Hobo exceeded your expectations. 🧡
It's especially great to know that our team was able to assist with the last-minute color switch from Onyx to Ebony — we always want to make sure you get exactly what you're dreaming of. Hearing that you love the color and find both bags so versatile (casual to dressy!) truly makes our day.
And we really appreciate you pointing out the unisex appeal — that's such valuable insight for our community! We love that you're rocking them with confidence.👏
Bought the Small Yore Hobo in Sandal, and it is perfectly designed and created. As someone who was a model, adores fashion and has survived the sixties — twice — it really resonates with me. 😊
Reply from Songmontofficial2026-06-26
What a wonderful compliment – thank you! 💛
Knowing that the Small Yore Hobo in Sandal resonates with someone who has such a keen eye for fashion (and survived the sixties – twice! 😄) truly means the world to us. We designed it with timeless style in mind, and we're so glad it found its way to you. Enjoy every carry! 🥰
Super awesome customer service, fast response, thank you so much to assist arrange my handbag for repair in Shenzen and return back to Malaysia. Appreciate it so much. 💯💯💯💯🩷
Reply from Songmontofficial2026-06-26
Thank you so much for your heartwarming review! 💛 We're truly delighted that our team was able to assist you with the repair arrangement from Shenzhen to Malaysia smoothly and quickly. Your trust and appreciation mean everything to us. We hope you enjoy your handbag for many more years to come – and please know we're always here whenever you need us.
I requested my order to be delivered earlier since I was about to travel. Songmont team did not promise but they said they will do their best to accomodate my request.
The customer support was also very patient and gave me options on the delivery of my order. They answered all my queries in a timely manner. In the end, I was able to receive my order earlier than expected.
I immediately loved the bag when I opened my order. The leather smelled really good. The workmanship and the details were superb. The leather also felt premium to touch. This has got to be my most favorite bag.
Thank you for accomodating my request. Thank you for the great customer service.
Reply from Songmontofficial2026-06-24
Thank you so much for sharing your experience — this absolutely made our day! 💛
We're so glad that our team could work with you to get your order delivered earlier so you could enjoy it before your trip. No promises, but we always do our very best — and knowing we succeeded means the world to us.
And reading that this bag is now your "most favorite" - truly brings us so much joy. That's exactly the kind of quality and care we pour into every piece we create.
Thank you for your patience, your trust, and your kind words. We're honored to have you as part of the Songmont family. Enjoy your beautiful new bag! ✨🤎
Customer service is outstanding. Meila assisted me, and I was amazed by the level of service; I hardly believed it still existed today. I took a chance by asking about a very small item in my bag that had gone missing—a strap keeper. I was happy that they were willing to sell a replacement. The company genuinely cares about its products and how its customers value them.
Reply from Songmontofficial2026-06-17
Thank you so much for your incredibly kind words! We are absolutely touched to hear that Meila provided you with outstanding service. 💛
We're so glad you reached out about the strap keeper, and that we could help you get a replacement. Knowing that our customers value their bags as much as we value crafting them means everything to us. Your trust and appreciation are what keep us going.
Thank you for being part of the Songmont family — we're always here for you! ✨
I loved my bag, even though it was a pre-order and there were some delivery issues. The customer service was exceptional; they were always in constant communication and resolved the problem. I highly recommend them without hesitation.
Reply from Songmontofficial2026-06-17
Thank you for your thoughtful feedback. We apologize for the delivery issues you experienced with your pre-order, but we're delighted to hear that our customer service team was able to stay in close communication with you and resolve the matter. Your patience and understanding are greatly appreciated.💛
We're so pleased that you love your bag and that you would recommend us without hesitation. Thank you for choosing Songmont — we truly value your trust and support.
I have just received my Gather bag and it is beyond gorgeous! It has exceeded my expectations. I will treasure this bag forever. Also big thanks to the customer service! All around a big YES!
Reply from Songmontofficial2026-06-17
Thank you so much for your beautiful words! We are absolutely overjoyed that your Gather bag has exceeded your expectations and that you feel it's worthy of being treasured forever — that truly means the world to us. 💛
We're also so glad our customer service team could play a part in making your experience a positive one. Thank you for the big YES — we're saying YES right back to you! 🙌
Enjoy your gorgeous Gather bag, and please know we're always here whenever you need us.
I just received my first Songmont bag and I’m in awe of the craftmanship and the quality of the leather. This will definitely be a forever-bag (it is the Small yore hobo bag - minimal version in onyx). The customer service was also absolutely outstanding, making the entire shopping experience really exceptional.
Reply from Songmontofficial2026-06-05
Thank you so much for this beautiful message. We're truly honored that the Small Yore Hobo in Onyx has become your forever bag — that means the world to us. 🧡
It's wonderful to hear that the craftsmanship and leather quality spoke to you, and we're so glad our customer service team could make the journey even more special. Wishing you and your Onyx many wonderful years together.
Incredible company!
Songmont has always given me a fantastic experience. I have bought five bags from them so far, all of different types, and the quality is outstanding. These days, I find that a lot of modern-day designs aren't really... truly 'designed', if that makes sense, to be a part of my everyday life. They're often designed for aesthetics - a good photos but sub-par practicality. For me, Songmont represents the perfect balance. I find all their bags incredibly stylish while also remaining not only perfectly functional, but actively optimised for my life. My current daily carry is the Yore Hobo in Onyx (size small) and I LOVE it! I've been carrying it every day for about a month now and it's been a dream. The hidden back pocket, the larger open compartment which allows for personalised pouch organisation, and the quick access photo pocket, AND it can be crossbody or shoulder?! The pieces are beautiful and I adore every single one. The quality is unmatched.
Reply from Songmontofficial2026-05-31
Five bags! Thank you so much for your incredible loyalty and for taking the time to share this. We are truly honored. 🧡
What you said about design really resonates with us at our core: "truly designed to be a part of my everyday life, not just for a good photoshoot." That is exactly the philosophy we live by, and reading it back in your words means more than you know. We believe a bag should never ask you to choose between beauty and practicality.
We're so thrilled to hear that the Yore Hobo in Onyx (small) has become your everyday dream. Hearing how you use the hidden back pocket, the photo pocket, and the open compartment for pouch organization—this is exactly how we imagined it coming to life in someone's daily routine. And yes, the crossbody or shoulder versatility is one of our favorite features too!
Thank you for trusting us with five different chapters of your life. We can't wait to see which one comes next.
I've been eyeing the Small Gather Bag for months. Ordered it in early April when they were still creating a new batch because I just could not wait. Well, the Bag arrived today in the color Onyx, and I am so over the moon. I want to name this bag; take it to bed with me; show it off to my friends; take pictures and post all over social media. The leather is soft yet substantial; it is surprisingly lightweight; the design is so innovative. It closes at the top with very substantive magnets - I love hearing them snap shut. There is a compartment that runs along the width of the bag on the outside that is perfect to store your cell phone - and both ends are closed by the same strong magnets. The lining is lovely - it's fabric and feels slightly quilted, perhaps. There are two compartments inside - one zips and the other is open. I ordered the Wish Seeds charm to accompany my bag and it is stunning. I finally feel I've found the perfect size handbag. This will also hold a paperback book. . . and I love having a book with me when I have appointments. It can be carried by the handle, or the longer strap is perfect as a crossbody. By the way, I reached out to Songmont and they were very quick in responding to me. Now I have my eyes on the Song bag. . . but for now, I am so pleased and excited to have the Gather bag.
Reply from Songmontofficial2026-05-31
Thank you so much for your wonderful review!
Reading your words absolutely made our day. We love that your Small Gather Bag in Onyx has exceeded your expectations after months of anticipation.
We're especially happy to hear that you've been enjoying the thoughtful details—from the soft leather and lightweight feel to the magnetic closures, practical phone pocket, and versatile carrying options. Our team puts a great deal of care into every design, so it's incredibly rewarding to know these features have enhanced your experience.
Thank you for choosing Songmont and for sharing your experience with such passion. We hope your Gather Bag accompanies you on many wonderful adventures.
We can't wait to welcome you back when you're ready for your next Songmont piece.🥰
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