Songmont began with a simple act of creation — when founder Song, between motherhood and work, made a bag that could hold both her laptop and her changing life. What started as a small project with her mother grew into a passion of thoughtful design. Rooted in her family’s craft heritage and shaped by her background in technology, Song built Songmont around the belief that good design lives in the everyday — where function meets aesthetics, and tradition finds new form in modern life.
Written by the business, not verified by us.Songmontofficial (songmontofficial.com) has a 4.4 out of 5 rating on OK.one, based on 245 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, durable hardware, and premium materials, noting that the bags look stunning, feel luxurious, and arrive in careful packaging. Consumers consistently highlight the remarkably swift shipping process and the extremely polite customer service team that efficiently answers questions and resolves inquiries. Some reviewers were not happy with unexpected delivery delays, extended waiting times, and frustrating customs complications for international shipments. A few other people also felt that handling return requests or resolving lost packages required considerably more communication and effort than anticipated.
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Thank you for your feedback! We're delighted that your online purchasing experience was seamless and that our team was able to respond to your inquiry quickly. We appreciate your trust in Songmont!✨
I have ordered from songmont a few times and have been beyond happy with my purchases. I had a tracking issue with my latest purchase and the customer service team was efficient, prompt, polite and informative. I was both impressed and thankful with how they responded. They packaged the products so well, so that they don’t get damaged. The quality of the products are very well made. They have a repeat customer in me.
Thank you for your continued support and for taking the time to share your experience. We're glad to hear that our customer service team was able to assist you promptly and politely with the tracking issue. It's also wonderful to know that the packaging and product quality have met your expectations across multiple orders. We truly appreciate your loyalty and look forward to serving you again.💛
Great designs and great quality. Any issues are quickly resolved by the knowledgeable, helpful, and friendly customer service team. I highly recommend them.
Love hearing this! So glad our customer service team could help make your experience a smooth one. Thank you for trusting us and for the high recommendation—we're here whenever you need us! 💕
Happy to say I placed my order for the medium Song bag in pink on March 11th and it was received today. I am extremely pleased with my bag and impressed with the shipping speed. Will also add that the packaging was impeccable!!
We are delighted that your Medium Song Bag in Pink arrived safely and ahead of schedule. We take great pride in our "impeccable" packaging and are thrilled that it made a wonderful first impression.
Customer service is the best! They answer my question and made sure i got help regarding my order. I got the bag and its beautiful :)
We are thrilled to hear that you are satisfied with both your purchase and the service you received. Providing a positive and seamless experience is our top priority, and your feedback truly means the world to our team.
The customer service was exceptional and the bag was delivered on time in a good package! The bag looks stunning and I’ll definitely buy again
We are so happy to hear this! Thank you for choosing Songmont and for highlighting our packaging and service. Knowing that you’ll be shopping with us again is the best compliment we could receive. See you soon!
I ordered a clutch mini bag (peach) and she looks absolutely stunning. Huge thanks to support team for keeping me updated on the status of my parcel and helping me with getting it asap!!
Thank you for sharing such a heartwarming review. We’re overjoyed to know your Gather Clutch Set in Peach has brought you so much happiness and feels truly special in your collection. Your kind words mean more than we can say and inspire us to keep creating pieces filled with care, beauty, and love.
Amazing quality , amazing service , thy helped me replace a wrong color of bag ordered by mistake and it was so smooth and fast they replied via email every step of the way and were being so kind , for sure will order again for family and friends
We’re so grateful for your wonderful feedback. It makes us happy to know the quality and service met your expectations, and that the color exchange was handled smoothly and with care. Thank you for trusting us and for thinking of Songmont for your loved ones. Your support truly inspires us to keep delivering with kindness and dedication.
A precious bag, with elegant and refined details. Impeccable and accurate packaging.
We’re truly grateful for your lovely feedback. It brings us joy to know the bag’s graceful details and polished finish made an impression, and that the care we put into presentation was felt. Your support inspires us to continue creating pieces with heart and dedication.
Beautiful bag! The quality is exceptional, great colour, size, and shape. My new go-to bag!
Thank you so much for your kind words! We’re very happy to hear that you love your new bag and that it’s become your go-to. Your support means a lot to us!
Can't even fathom the words on how much I love Songmont. Not only are their products SUCH high quality and excellent in craftsmanship, but you also get THE BEST customer service there is in the whole wide planet. I recieved all my packages in good time and loved the Gather Bag, the Large Carefree Charm, the Lucky Pouch Charm, and the Wish Seeds Charm. You will not regret buying from this company. Please PLEASE please trust Songmont with your items. Literally, the best!
Thank you for trusting Songmont! We are so happy to hear that your packages arrived in good time and that you are pleased with the quality and craftsmanship of your purchase. It is wonderful feedback to know that our team took great care of you. Enjoy your Gather Bag and charms—we hope they bring you lots of joy!💛
I had thought that I was missing a part of my order and I messaged Songmont through Instagram and immediately was kindly responded to by Ivan. Ivan was so patient, professional, and kind throughout our entire exchange and was able to solve my issue extremely quickly within 10 minutes. I am extremely happy with the customer service and absolutely love my purchase. I will certainly be buying from them again!
Your feedback truly made our day! Our teammate's thoughtful care and quick support brought everything together seamlessly, and we’re so glad the experience left you smiling. Knowing you’re happy with both the service and your bag inspires us to keep creating joyful moments for our community. Thank you for choosing Songmont ✨🤍
I purchased the medium Luna bag in chocolate and I am truly enjoying it. The bag size is perfect and can transform from a day bag to a night one easily. The customer service and support was quick , easy and seamless. All in all super satisfied. 5 out of 5 stars for the overall experience. Cheers !!
The Luna Bag in Chocolate truly has a way of fitting seamlessly into every moment, and it’s wonderful to know it’s bringing you so much enjoyment. We’re thrilled our team could make the process smooth for you and grateful for your kind words. Thank you for celebrating with us ✨🤍
I love my bag! The packaging was well done, you can see the commitment with sustainability. Had some issues with customs in my country but customer service was excellent, I felt supported during the entire process.
Your happiness with your bag makes us smile! We’re so glad the eco‑friendly packaging stood out and that our team could support you through the customs process. Thank you for being part of the Songmont family ✨🤍
I am so happy with my Medium Yore Duffle Bag in Onyx. I bought it for work, and it's absolutely perfect. It's a great size that will fit a lot without being too big or bulky. It also has really functional pockets and compartments for organization. Plus, the leather is very high quality and the bag itself is just chic. I'm so excited to wear it. I also was really appreciative of the attentive customer service. When I emailed them questions about shipping times, they were always responsive (replied to emails within 8 hours or less) and kind. They made me feel like an appreciated and valued customer. I ordered my bag on 1/31 and it came by 2/18 -- which aligned with the estimated shipping times (including customs, etc.). I will definitely order from them again!
Reading your experience truly made us smile! The Medium Yore Duffle Bag is such a versatile companion, and it’s wonderful to know it’s fitting into your work life so beautifully. We’re glad the thoughtful design and quality leather are bringing you joy, and we’re equally happy our team could support you with care and responsiveness. Thank you for sharing your journey with us, and we can’t wait to be part of your next chapter with Songmont ✨🤍
I had such a wonderful experience with Songmont that I felt they truly deserved a heartfelt review. I ordered the Small Gather Bag in Navy, and while it unfortunately got stuck in Los Angeles customs in December, the Songmont customer service team supported me every step of the way. What could have been a stressful and disappointing situation turned into a positive experience because of their constant communication, reassurance, and genuine care. They were patient, responsive, and always kind in their replies. I never felt ignored or dismissed—they made me feel valued as a customer and did everything they could to help track and resolve the situation. When the bag finally arrived, it was absolutely worth the wait. The quality is beautiful, the craftsmanship is excellent, and the color is stunning. You can truly tell that attention to detail goes into their products. More than the bag itself, what impressed me most was their integrity and customer service. It’s rare these days to find a company that stands by you even when delays are out of their control. Thank you, Songmont, for not only creating a beautiful bag but also for showing such professionalism and kindness. I will happily recommend you to others and look forward to purchasing again in the future for sure!
Your story truly warmed our hearts! Even with the customs delay, we’re so glad our team’s care and communication helped turn the experience into something positive. Seeing your joy with the Small Gather Bag makes it all worthwhile. Thank you for trusting Songmont and for celebrating both the craftsmanship and the service. We’re so excited to be part of your journey again in the future ✨🤍
Just the most beautiful bag, I couldn’t be happier with my medium sized Yore Duffel bag. Fits my laptop and work bits perfectly! I was worried it might be too small, and nearly bought the large, but this is a great size for day to day work commuting. Also, the customer service was first class. Lovely people, lovely products. I’ll be back!
Your words truly brighten our day. Knowing the Medium Yore Duffle Bag fits seamlessly into your routine and that our team made you feel cared for is exactly what we hope for. We’re so grateful for your support and can’t wait to welcome you back again.
I recently added the small shan briefcase to my collection, and I am officially a Songmont convert. The first thing that struck me was the leather it’s incredibly soft yet holds its shape beautifully. What I love most is the versatility. It’s rare to find a bag that works just as well for a morning coffee run as it does for a business meeting. The hardware is sturdy and sophisticated, and you can tell every stitch was handled with care. It feels like a piece of art that I actually get to use every day. If you're looking for luxury quality without the 'big house' markup, Songmont is the way to go.
We’re so happy to hear the Small Shan Briefcase has become a daily favorite! One of our dreams has always been to create bags that feel like art you can carry every day. Knowing the Shan Briefcase brings both beauty and function to your routine is the best compliment we could receive.
I love the bag that I ordered. It is a limited edition of the Chinese new year, the package is with highest quality, the delivery was fast and the team is supportive and friendly. Waiting for the next edition and will definitely purchase again.
Your joy truly shines through, and we’re so grateful you chose one of our limited edition bags. Knowing it brought delight from the moment it arrived makes us even more excited to share future creations with you. Thank you for being part of our journey!
Great, honest and quick support. They offered to refund me half the customs cost because in previous communication I was told there are no customs.
We’re deeply grateful you felt cared for by our team. Every effort to resolve concerns quickly comes from our commitment to making your experience smooth and reassuring, and your kind recognition means so much to us.
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