Songmont began with a simple act of creation — when founder Song, between motherhood and work, made a bag that could hold both her laptop and her changing life. What started as a small project with her mother grew into a passion of thoughtful design. Rooted in her family’s craft heritage and shaped by her background in technology, Song built Songmont around the belief that good design lives in the everyday — where function meets aesthetics, and tradition finds new form in modern life.
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Is Songmontofficial legit?
Songmontofficial (songmontofficial.com) has a 4.4 out of 5 rating on OK.one, based on 245 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 86% of reviews are 4 stars or higher and 11% are 1 star; The business has replied to 53% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional craftsmanship, durable hardware, and premium materials, noting that the bags look stunning, feel luxurious, and arrive in careful packaging. Consumers consistently highlight the remarkably swift shipping process and the extremely polite customer service team that efficiently answers questions and resolves inquiries.
Some reviewers were not happy with unexpected delivery delays, extended waiting times, and frustrating customs complications for international shipments. A few other people also felt that handling return requests or resolving lost packages required considerably more communication and effort than anticipated.
Auto-generated from all reviews of this business. For reference only.
I love all of my purchases and Songmont. I purchased a bag that wasn't exactly what I wanted and the team helped me through the process. I was able to do an exchange very easily. The bag I wanted wasn't going to ship until January 20th and the staff sent out updates a long the way to check in. Totally unexpected, but much appreciated. Everyone was incredible and anyone who has seen any of my bags have tried to take them from me! LOL!
Reply from Songmontofficial2026-02-05
Thank you so much for sharing your experience! We’re very happy to hear that our team could make the exchange process smooth and keep you updated along the way.
It’s wonderful to know that you’re enjoying your bags—and we love that they’re already turning heads! Your support and kind words mean so much to us. We can’t wait to delight you with more Songmont pieces in the future! 🖤
I just received my medium/standart size Luna bag in black + Silver color hardware. I have found Songmont after Tanner Leatherstein videos and I must admit, I’m obsessed with this bag. It’s a modern luxury, well designed and crafted, with durable, high quality stainless steel hardware - something I’ve been looking for! Processing order, shipping - all went smoothly and super fast. You may need ti pay customs fee in your country.
Please check details and materials for each product individually, if have questions- customer support will help.
And enjoy this amazing leather craftsmanship from China 😍
Reply from Songmontofficial2026-02-05
Thank you so much for your wonderful review! We’re happy to hear that you love your Luna bag and appreciate the craftsmanship and quality we put into each piece. 🖤
We’re also glad that your order and shipping experience went smoothly. Your kind words mean a lot to us, and we’ll be sure to keep providing the modern, high-quality designs you enjoy.
Enjoy your Luna bag, and we look forward to delighting you with more Songmont pieces in the future!
I had a question on the delivery time and received a lovely quick answer with all the Information I needed immediately! Rarely ever experienced a Customer Service as Professional and Friendly as Somgmont‘s. And btw - the products are awesome!
Reply from Songmontofficial2026-02-02
Thank you so much for your kind words! We’re very happy to hear that our team could provide you with quick and helpful support. It’s wonderful to know you’re enjoying your Somgmont products too!
Your feedback truly means a lot to us and motivates our team to keep providing the best experience possible.
Incredible customer service !! I was in Shanghai, the bag I wanted was sold out in shop . So I bought in last minute on the web site , after 48h I received in the hotel . Thank you for all the team who help me to have my beautiful bag so fast 🫶🏼
Reply from Songmontofficial2026-02-02
Thank you so much for your wonderful review! We’re happy to hear that we could help you get your bag so quickly while you were in Shanghai. It’s always our goal to make the experience as seamless and enjoyable as possible, and we’re so glad you love your new bag.
We really appreciate your kind words and support—it means the world to our team!
Songmont has quickly become my favorite brand. Every piece I’ve bought from them has exceeded my expectations.
Reply from Songmontofficial2026-02-02
Thank you so much for your lovely review! We’re glad to hear that our pieces have exceeded your expectations and that Songmont has become one of your favorite brands. Your support means the world to us, and we can’t wait to delight you with more designs in the future!
I bought the large Shan bag in olive suede. It is beautiful its color and it generally mirrors online images. However, the cost far exceeds the value. The bag is of debatable quality -- it's fairly thin suede and almost no internal compartment. There's a small place to put your laptop and the portion that connected the compartment to the bag was broken i.e., there is a big gap in the material. I emailed them and apparently was outside my return window which is fine. They suggested that I get it fixed and they would reimburse me. So, it's not nothing and they were indeed responsive. But, this is NOT a HQ purchase experience and I would not buy again as a result. But, I will use the bag in the meantime especially since it's clearly not precious.
Reply from Songmontofficial2026-02-02
We are truly sorry to hear about your experience with the Shan Bag and the quality concerns you've raised. This falls short of the standard we aim to provide, and we sincerely apologize for the disappointment this has caused.
We have arranged for a dedicated agent to reach out to you via email with a solution. Please check your inbox (and your spam folder, just in case) for our message so we can assist you promptly.
Thank you for bringing this to our attention and giving us the opportunity to make things right. We value your feedback and are committed to improving your experience with us.
Songmont ships with YunExpress. My package was marked delivered to an unsecured common area in my apartment complex (confirmed by the delivery photo), where it was stolen before I could retrieve it. It was not delivered to my unit or the secure package room.
For a refund, I was required to go through Seel’s claim process, which involved filing police reports and completing a notarized sworn affidavit. This required a significant amount of time and effort for an issue caused by the delivery method.
Also, Songmont asked me to cancel my credit card chargeback before approving a refund, which would have left me unprotected if the refund had ultimately been denied.
Overall, the experience felt unnecessarily burdensome for the customer, especially given that the delivery was made to an unsecured location.
Reply from Songmontofficial2026-02-02
We sincerely apologize for the extremely complex and frustrating resolution process you experienced regarding your stolen package.
Regarding the current situation with the payment dispute and the insurance refund, our team has sent you a detailed email to resolve this matter directly and transparently. Please check your inbox (and spam folder) at your earliest convenience.
We are committed to learning from this experience to improve our policies and customer support. Thank you for your patience and for allowing us the opportunity to make this right.
Very high quality products and good prices! The customer service is superb!!
Reply from Songmontofficial2026-02-02
Thank you so much for your kind words! We’re so happy to hear that you love our products and felt well taken care of. Your support truly means a lot to us, and it’s wonderful to know our team could make your experience special!
Great customer service for return/exchange - I was given such thoughtful and kind updates regarding a return and request for an exchange that I made after ordering and receiving a bag that was just too large for what I needed it for.
On top of that, the bag that I had initially received was so beautifully crafted and gorgeous, I fully plan on beginning a collection of all their handbags. Would absolutely recommend this brand to anyone, and I can't wait to receive my bag!
Reply from Songmontofficial2026-01-24
Thank you so much for the love and for sharing such a thoughtful review. We’re truly happy to hear that our team could support you smoothly with the return and exchange, and that you appreciated the care put into both the service and the bag itself.
Your excitement and recommendation mean so much to us — we can’t wait for you to receive your new bag and be part of your growing Songmont collection.
The bag was really high quality and the purchasing experience was very straightfoward. I did have concerns that required customer service intervention, but they did an amazing job solving my problem and ensuring the experience was as great as possible. Would certainly buy from the brand again.
Reply from Songmontofficial2026-01-24
Thank you so much for your kind feedback. We’re really happy to hear that you loved the quality of the bag and that our team was able to support you and resolve your concerns smoothly.
Your trust truly means a lot to us, and we’d be delighted to welcome you back again.
I bought a Luna bag, shipping took about 2 weeks Once I received the bag the leather felt amazing and very durable but, I did not like how it looked on me and wanted to return it. The customer service was top notch during the return prosses and made everything easy. Due to their great customer service, I would buy from them again.
Reply from Songmontofficial2026-01-24
Thank you for sharing your experience with us. While we’re sorry to hear the Luna bag wasn’t the right fit for you, we’re really glad to know that the leather quality stood out and that our team was able to support you smoothly throughout the return process.
We truly appreciate your trust and kind words, and we’d be happy to welcome you back again in the future.
Love my new gather bag! Shipping was fast and I had a question about tariff taxes and they were very responsive and I will be buying another bag from them in the future!
Reply from Songmontofficial2026-01-24
Thank you so much for your lovely feedback. We’re so happy to hear that you’re enjoying your new Gather Bag and that shipping was quick. It’s great to know our team could promptly help clarify the tariff questions for you.
We truly appreciate your support and look forward to welcoming you back again.
I placed an order and was advised that the item would dispatched in and around 15/01/26 fine. In the meantime I changed my mind and reached out to find out whether the order could be cancelled, no response. Today I have reached out again in order to establish what my options are for example should I not accept the delivery so the item can be returned to Songmont as I am going to be expected to pay something at customs for an item I no longer require. Surprised by the amount of review praising customer service responsiveness as I haven’t experienced this at all
Reply from Songmontofficial2026-02-02
We sincerely apologize for the lack of timely response regarding your cancellation request and for any inconvenience this has caused. We have looked into this matter and found that your initial email was unfortunately filtered by our system, which is why it was not promptly addressed.
We have now sent a follow-up email to you directly with details. Please kindly check your inbox (including your spam folder) so we can assist you further.
We deeply regret this experience and truly appreciate you bringing it to our attention. Thank you for your patience.
I had some issues with a lost shipping , however this has been resolved with utmost care and great customer service and a replacement item has been shipped out to me. The bag itself is beautiful and the quality is amazing. Very happy with the product I have received.
Reply from Songmontofficial2026-01-13
We sincerely apologize for the frustrating experience you’ve had with your pre-order delivery and for the lack of clear communication throughout the process. This is not the level of service we aim to provide.
We have urgently followed up with our logistics partner to locate your package and arrange for redelivery as soon as possible. We have also sent you an email with further details—please check your inbox.
We truly appreciate your patience and are committed to resolving this for you promptly. Thank you for bringing this to our attention, and we are here to assist until your bag is safely with you.
Great customer service: they reacted fast, were helpful and above all personal. Plus their bags are beautiful!
Reply from Songmontofficial2026-01-24
Thank you so much for your kind words. We’re really glad to hear that you felt well supported by our team and that you love the bags — that truly means a lot to us.
Your feedback is greatly appreciated, and we hope to welcome you again soon.
Thank you so much for your lovely message. We’re really happy to hear that you liked it — that means a lot to us.
We truly appreciate your support and hope you enjoy it for a long time.
I just love Songmont. This was my second experience ordering a bag from them. The delivery was quick (to the Czech republic) and the duties and taxes were covered by them. Their customer service is also fast and the people who respond to e-mails are very kind and polite. Their products are amazing, beautiful, very thought through. Thank you very much. <3
Reply from Songmontofficial2026-01-24
Thank you so much for your lovely feedback and continued support. We’re truly happy to hear that your second experience with Songmont was just as positive — from the smooth delivery to the care from our customer service team.
Your kind words about our products and service mean a great deal to us. Thank you for being part of the Songmont community.
Not good quality in my opinion so did a return request the day after receiving it didn’t get a reply for over a qeek this was after waiting 3 weeks for the bag to come then another week to get a return label it’s been over 3 weeks since I returned the bag and can’t get a hold of customer service yet again I are if it’s a scam they have my money and the bag so I’ve had to contact my credit card to dispute the amount now
Reply from Songmontofficial2026-01-13
We sincerely apologize for the lengthy refund delay and the poor communication you've experienced. This is not the standard of service we wish to provide.
Our team has been notified and is actively handling your case to resolve this as quickly as possible. For faster assistance and direct updates, please check your email for a message from us.
We appreciate your patience and will ensure this is resolved promptly. Thank you for bringing this to our attention.
Reached out via customer service since a bag wasn’t going to arrive in time and they accommodated! They were awesome and I was able to receive my bag in time before I left!
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