Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Written by the business, not verified by us.
Is Sopula legit?
Sopula (sopula.com) has a 3.0 out of 5 rating on OK.one, based on 837 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Auto-generated from all reviews of this business. For reference only.
Order 2 shirts in December for my son. They claim package was delivered sometime towards end of January.(I can’t remember exact date )I never received my package I waited about a week or two and informed them through email. I received an email back talking about go to my local post office. I went there and showed the email at the post office and the tracking number the gave me was not even a post office tracking number. So once again I sent an email informing sopula what the post office said and they sent me a location tracker to the same post office I went to that said the tracking number was no good. I don’t have to lie about not getting the shirts. I never even heard about this site my son came to me about it for his Christmas list I will never order from them again. I ended up having to take my son to mall to get shirt similar to the one he wanted from the site.DO NOT RECOMMEND AT ALL TO SHOP WITH THESE SCAMMERS also the shirts were on supposedly on sale too. I ASKED FOR A REFUND AND NEVER RECEIVED
Reply from Sopula2025-04-14
Dear Terrinee Thomas,
Thank you very much for taking the time to share your shopping experience with us. We are sorry to hear that your order was never received. This caused you to have a frustrating shopping experience. We are deeply sorry for this! If your package is returned due to non-address issues, we can investigate and apply for compensation for you. Please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
I got a hoodie within like 2-3 weeks. The hoodie looked nothing like the picture posted. Wasn't even a good fit either. The quality was just horrid. Don't shop here
Reply from Sopula2025-04-14
Dear Diego Robledo,
We are sorry to hear that the quality and size of the hoodie did not meet your expectations.We know the importance of clothing quality to brand reputation, and we are always working hard to improve consumer satisfaction.
Could you please tell us your order number? We will check and solve it for you as soon as possible. If you are not convenient to provide information, please feel free to contact our after-sales team [email protected] and I will handle it for you personally.
Sorry for your unpleasant shopping experience again.
Horrible Communication. I ordered from this site because my son sent it. Spent over $100,with no confirmation email nor tracking. It has been a while with no package. I emailed customer service and have not yet recieved a resolution. We all need to report to the BBB
Reply from Sopula2025-04-14
Dear cmhill,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We understand that this is very frustrating and we would like to follow up by email.Thanks
guys where is my hoodie its been a month and these reviews are lowkey not good at ALL. yall better gimme that hoodie im not playin I PROMISE.
Reply from Sopula2025-04-10
Dear Sequoia Poling,
We are sorry to hear that you haven’t received your order.We strive to meet our promised delivery times, and we apologize that this was not the case for your order.Could you please provide us with the order number so that we can look into this situation?
If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Kind regards
I ordered a shirt on April 2 and it has not been no update. It’s just saying awaiting shipping by it being a week now I would think they will give me some type of satisfaction
Reply from Sopula2025-04-10
Dear Shawn Brown,
Sorry to have kept you waiting!
We have checked your order and your package has been created. We will send it to the service provider as soon as possible. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience!
Wasn’t able to get my refund so instead they gave me a 70 dollar gift card good customer service
Reply from Sopula2025-04-10
Dear Marley Rosas,
Thank you for your appreciation of our service.
We are committed to providing the best service to our customers, reflecting the high quality of the products we provide.
If you have any questions, concerns or comments, please feel free to contact us, we will be happy to help you.
It saying awaiting shipment so i cancelled it and i been wanting on my refund but i haven’t got it yet
Reply from Sopula2025-04-07
Dear tajharie mowatt，
Thank you for bringing this matter to our attention.
We regret to hear that you want to cancel the order. We will provide you with quality products and services. Please rest assured that we have strict quality inspection standards and perfect after-sales service procedures. Can you keep your order for this? If you have any questions, you can contact us in time. Looking forward to your reply!
I had placed a order there and it still hasn’t shipped yet and I tried contacting on Instagram but they haven’t responded yet
Update: I just sent a email out expressing my concern on the things I have purchased but never received
Reply from Sopula2025-04-07
Dear Kamora Hood,
We are sincerely sorry for the inconvenience to you. Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. We have urged the factory to complete your product as soon as possible for you. The shipment of your package will be arranged as soon as possible.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Here it is pass due time. i have placed a order with this company and still havent receive an update about my order. they took the money out my account and i have yet heard anything else about my package. I HOPE THIS ISNT A SCAM , I NEED MMY MONEY OR ITEM. THAT IS MY HARD EARN MONEY I WORKED HARD FOR SO PLEASE IF YOU GIVE ME AN UPDATE ON MY ORDER OR WHATEVA IT KEEP SAYING 1-2 BUSINESS FOR THE ORDER TO BE PROCESS BUT IT BEEN 5 DAYS AND NOTHING HAS CHANGED
Reply from Sopula2025-04-07
Dear CHRIS SMITH,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
I’m so upset with the reviews because I ordered from this company for my birthday and haven’t gotten any update since…and now the reviews are confirming my doubts unfortunately. Order number JJT46962, I did email customer service, no response yet.hopefully they’ll come soon and LEGIT, spent over $100 and money is not easy these days!! I should’ve paid expedited shipping.
Reply from Sopula2025-04-07
Dear Niaaahhh,
Thank you for your purchase. We are sorry to have kept you waiting. As the holidays approach, there has been a surge in orders, so your order may have been delayed.We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
This website customer support does not respond to email and do not provide a timely track I will not recommend ordering from them no tracking will be provided
Reply from Sopula2025-04-07
Dear Tachina Owens,
Thank you for your purchase. We apologize for the frustrating shopping experience you had due to the lack of timely communication from our team.Could you pls give me the order number and email address which you filled in the order? I will check and solve it for you.
We are sincerely sorry for the inconvenience to you.
Ordered a week ago. Only got a confirmation email now I'm panicking reading these reviews. I hope i get my stuff. I don't have money to waste.
Reply from Sopula2025-04-07
Dear ivie aideyan,
We are sorry to hear your review, we understand your concerns and assure you that our company operates legally.Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Dear giavonni smith,
Thank you for your support. I am glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our driving force.
Sincerely hope to have more opportunities to serve you.
Wish you a good day.
Dear aniya loll,
Thank you for your purchase. We are sorry to have kept you waiting.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue?We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
Pants are Fashionable. Great quality! Great service as well.
Reply from Sopula2025-04-03
Dear baofeng yang,
We are glad to hear that you are satisfied with the quality of our products. We will maintain and further improve our services to provide customers with a pleasant shopping experience.We sincerely hope to have more opportunities to serve you and wish you all the best.
everything looks legit, their clothes look so nice.
however i placed an order on the 23rd of March, they did provide a shipping number. 2 days after it was placed.
But there has been no update since, it says 9-12 business days and it’s only been 6 businesss days to be fair. Reading everyone else’s reviews it’s got me shook up a bit.
sopula please reply back to me, i’ve sent your support team an email. i leave on holiday in 8 more days so id really appreciate it if youse could get it sent to me before then!!
i don’t mind paying extra for express shipping :)
reply after they have reviewed my review:
- what holidays have been from 23rd march and now?? literally none, it just sounds like a lame excuse.
like i said i will pay for express shipping i do not mind
Reply from Sopula2025-04-02
Dear Taye Malik,
We are sincerely sorry for the inconvenience to you. Your order has not been sent yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Best regards
Where is my item???
I placed my order about 2 weeks ago and still have yet to recieve any comfirmation that my order is being shipped. I also should have checked the reviews before ordering.
I hope I ACTUALLY recieve a refund or my item.
Reply from Sopula2025-04-02
Dear Ni,
Can you please tell us your order number? Rest assured, we will push our warehouse staff to prioritize your shipment and ensure that our customers receive the package in time! If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] and I will check and prioritize your order.
Again, I apologize for the inconvenience and thank you for your patience as we work hard to resolve this issue.
All the best
Dear cesar zavala,
We are sorry to hear that you were not satisfied with the size of our product.Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected]
We will try our best to help solve the problem.
Best regards
I really don’t know why they have such bad reviews with people saying they never got their stuff cause I got mine, an in the right size too, they feel good an everything
Reply from Sopula2025-03-25
Dear New Tracks,
Thank you for your kind words! We are so happy to hear that you enjoyed our products. We strive to offer high-quality pieces at affordable prices, and we're thrilled that you found something you love. We look forward to seeing you again soon!
order clothes from this site and some bs materials. emailed them and it took 2 weeks to response. ask for my money and was told they cant do that but will give me 20% off next purchase. i decline and have heard nothing else from them. its been months now. the material of items was screen printed. this a scam
Reply from Sopula2025-03-24
Dear Marcus Ross,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
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