Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
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Is Sopula legit?
Sopula (sopula.com) has a 3.0 out of 5 rating on OK.one, based on 837 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Auto-generated from all reviews of this business. For reference only.
Order UBJ83309 i ordered and didnt even get a a tracking number or an email with my cart hours later i contacted support and they said they dont see my order seriously i spent 50
Reply from Sopula2025-09-19
Dear Emmanuel Tauro,
Hello, I'm sorry that I can't find the order using the changed order number UBJ83309. Please confirm whether the transaction is successful, or you can provide information to our customer service team, such as the transaction number or the email address and name when placing the order.Rest assured, we are committed to resolving this for you as quickly as possible.
Kind regards
Still haven’t received my package or shipping status or information (CSX74798) when will my order get here???
Reply from Sopula2025-09-16
Dear zaria peters，
We are sincerely sorry for the inconvenience to you. Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. We have urged the factory to complete your product as soon as possible for you. After the product arrives, we will arrange delivery for you as soon as possible. The shipment of your package will be arranged as soon as possible and you will receive a shipping notification email from us once your package has been sent out. Please do not worry and wait patiently.
Best regards
Order # JSEHH2111364920YQ
Recently made a purchase at the beginning of July and didn’t get it until the end of August on to finally get the package and the shirts were faded and two of the shirts the printing was on the BACK of the shirt and not the front , reached out to customer service via email and they told me nothing looked wrong with the shirts. I just want my refund cuz i won’t be shipping here again
Reply from Sopula2025-09-10
Dear Lancy,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Ordered a shirt that clearly said kids on the description- waited 5 weeks and received an adult large. Upon requesting a return label- customer service merely responded that all of their sizes are adult. I sent them a copy of my order that says kids and requested a return label again- crickets…
Reply from Sopula2025-09-09
Dear Kimberly Rugh,
We apologize for the misunderstanding. We do not currently sell children's clothing on our website. The product you purchased is a children's printed short-sleeved shirt in adult size. You can find the product size chart on the website for comparison. It is not a children's size. To make up for the inconvenience caused, we would like to offer you a cash discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Best regards
Honest opinion the customer service wasn’t as terrible as people said. It took 4 weeks to get my package. The material isn’t that bad to be honest and I didn’t get nothing polyester and the cotton is comfortable.They also gave me a free t shirt too which is kinda nice.I’m happy with the clothes I got .But to be real with you this some clothes look like they were from shin which isn’t bad but for the prices it’s wild. If you’re getting them for someone or for yourself just know it’s going to take 4 weeks or even longer. Also a tip for customer service. Threaten the customer service with a refund and they would be more helpful to you. Overall Sopula isn’t a terrible clothing store but definitely not a great one either, theirs a lot of pros and cons but it’s your choice if you want to wait 4 weeks for clothes.
Reply from Sopula2025-09-08
Dear CapyBaraGod Capybara,
Thank you for your words. We understand the frustration of long shipping times and we apologize for the delay. We’re continuously working on improving our processes to get orders to you faster. Your tip for customer service is noted, and we’ll do our best to improve our communication and efficiency in the future.
We aim to offer good value for the prices we charge, and while we’re happy to hear the material met your expectations, we’ll continue to work on ensuring that every item meets the high standard we want for our customers.
Thanks again for your feedback! We hope you'll consider shopping with us again, and we'll make every effort to ensure a better experience next time.
Kind regards
I been waiting about 8 days now for my order
Order No. KNG85049 i just don’t wanna get scammed I hope they ship faster I really need those clothes
Reply from Sopula2025-09-08
Dear Darren Bonner,
Sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider at first. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible.
Thank you very much for your patience!
Kind regards
I ordered my clothes im pretty sure the 25th or 26th of august (ALT06180) that’s the code am I able to get a refund or when is it gonna be here
Reply from Sopula2025-09-08
Dear Lucas Martin,
Thank you for reaching out and for sharing your order details with us. We can confirm that your order has already been shipped and is currently in transit.As the order has already been dispatched, we are unable to process a refund at this stage. However, once the package arrives, we hope you'll be satisfied with your purchase. If you experience any issues or delays with the delivery, please don’t hesitate to contact us, and we'll assist you in resolving the situation.
We appreciate your patience, and thank you for shopping with us!
Kind regards
I liked all the clothes and recently my stepdad helped me order some clothes and it’s been a few weeks now and I would like to get some feedback on it. Order ID #FQZ04433
Reply from Sopula2025-09-08
Dear Adrian Rubio,
Thank you for reaching out .Regarding your recent order #FQZ04433, it is still in transit at the moment. We understand the anticipation, and we apologize for the delay. You can expect an email soon with tracking information so you can monitor the progress of your shipment.
We appreciate your patience and understanding, and please feel free to reach out if you have any further questions. We're here to help!
Kind regards
ordered clothes for back to school for my son Aug 18 , processed shipping on 8/25 , now 9/3 received tracking info it does not work on the website track718 nothing is loading please provide updated shipping details or refund me my money back
Reply from Sopula2025-09-05
Dear Trelon,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Best regards,
true to size really nice and comfy and the graphics is REALLY , wasn’t expecting that , will be buying more soon!
Reply from Sopula2025-09-05
Dear Zaniya,
Thank you so much for your kind words! We're thrilled to hear that you found the sizing perfect and that you're happy with the comfort and quality of the graphics. We can’t wait to have you back for your next purchase! If you ever need anything, don’t hesitate to reach out. Thanks again for choosing us!
If I could rate this a 0 I would. Thank god my package actually came in. But. It’s literally worse than shein quality. Full polyester. High quality my butt. This is the worse quality hoodies ever. This website is genuinely a scam. I read reviews trying to keep my hopes up on it turning out good. Do not trust this website. Bad quality clothing and it’s so expensive. Scam scam scam
Reply from Sopula2025-09-05
Dear Ariana Garcia-Tran,
Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent purchase did not meet your expectations.We strive to provide high-quality items to our customers, and we deeply regret that your experience was not reflective of that. Your feedback is incredibly important to us, and we will be reviewing our product offerings to ensure they align with our quality standards.
If you'd like, please feel free to reach out to our customer service team at [email protected], and we will be happy to assist you with a return.
Again, we sincerely apologize for any inconvenience caused and appreciate your honesty.
Best regards,
NEVER ORDER FROM THIS COMPANY. I never received my order despite it saying it was delivered. I emailed the company and all I am getting is push back. I work from home and checked my front door and mailbox as soon as I received notice of delivery. THERE WAS NO PACKAGE. THIS COMPANY IS A SCAM!!!!!!!
Reply from Sopula2025-09-02
Dear ANONYMOUS,
We are truly sorry to hear about your experience.
Could you please confirm your shipping address and check with any neighbors or your local carrier in case the package was misdelivered? In the meantime, please feel free to contact us at [email protected]. We are happy to open an investigation with the courier to locate the package or offer a suitable resolution.
Kind regards,
My package is still awaiting shipment and i ordered it a went ago and i need it for specific date order id DNP94394
Reply from Sopula2025-09-02
Dear Ziza James,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your package is fully prepared and will be shipped first priority.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards,
I’m wondering about the status of my order NIY97947 placed on 8/26 - it has yet to be shipped. After reading reviews I’m seeing there is an extreme delay.
Reply from Sopula2025-09-01
Hello Richard,
Thank you for reaching out and sharing your concerns. We sincerely apologize for the delay in shipping your order. Due to a temporary overload in our warehouse, there has been a slight delay in processing and dispatching your shipment. Please rest assured that your order is fully prepared and will be shipped as soon as possible.
We understand how frustrating this situation can be, and we truly appreciate your patience and understanding. To make up for the inconvenience caused, we would like to offer you a 5$ discount coupon, hoping it will make your experience with us a little better.
If you have any questions or would like further updates on your order, please don’t hesitate to reach out.
Kind regards
I ordered on 8/20/25 . Wait the processing time which they took the payment. I have reached out on numerous occasions about my order shipping just to be given the runaround. As of today my 8/31/25 my order has not shipped or I haven’t received a refund. I spent $430.00 for school clothes for my son . I will never purchase from them again !!!
Reply from Sopula2025-09-01
Dear MS “GOOGLE USER” MS,
First and foremost, we sincerely apologize for the inconvenience you've experienced regarding your order.
We genuinely value your feedback and are investigating the issue with urgency. While we strive to process and ship orders as quickly as possible, it appears there has been an unfortunate delay, and we understand your frustration with not receiving timely updates.Please know that we are committed to resolving this for you.Please don’t hesitate to contact our customer service team via [email protected], and we’ll do everything we can to make this right.
Again, we apologize for the inconvenience, and thank you for bringing this matter to our attention.
Warm regards
ive been seeing people saying they orders havent came and i wanna know if this clothing brand is legit gonna come im really gonna be disappointed if i js wasted 83$ for no reason and if this isint legit and i dont get my order i was a refund my order number is ILB13213
Reply from Sopula2025-08-30
Dear luis lazu,
Thank you for bringing this matter to our attention. I apologize firstly for the inconvenience of delivery brought you.
We understand your concern and can assure you of lawful operation of our company.This is international logistics, time will be more longer.Your order is still in transit. This is your tracking number :JSEHZ2500083606YQ and you can track via https://www.track718.com/en/ .Hope you can receive it soon.
Kind regards
I ordered my shirt August 3rd and I still haven’t received it and it’s about to be a whole month later. I won’t ever order from here again.
Reply from Sopula2025-09-01
Dear Samiya Blount,
Thank you for reaching out, and we truly apologize for the delay with your order.
Upon reviewing your order, it appears that your package is currently in customs clearance, which can sometimes cause delays beyond our control. We want to assure you that we are closely monitoring the situation and are in communication with the shipping carrier to expedite the process as much as possible.
We understand how disappointing this is, and we’re doing everything we can to get your shirt to you as soon as possible. Please don’t hesitate to reach out to our customer service team via [email protected] if you have any further questions or concerns.
Again, we sincerely apologize for the inconvenience, and thank you for your patience.
Best regards
The products are very nice and the purchase was smooth with no complications
Reply from Sopula2025-08-29
Dear ian machiaverna,
Thank you for your wonderful feedback!
We're thrilled to hear that you’re happy with our products and that your shopping experience was smooth and hassle-free. Your satisfaction means everything to us.
We truly appreciate your support and look forward to serving you again!
Thank you Reviews. This is the reason I always read Reviews I was bout to spend $500 on t shirts and hoodies for my son's in the 11th grade but the Reviews saved me money and drama ..Another store will get it now
Reply from Sopula2025-08-30
Dear tommy mac,
Thank you for sharing your feedback with us. We truly value customer opinions, as they help us improve our services. We understand your frustration and are sorry to hear that our products didn’t meet your expectations.
We work hard to provide quality items, but we also understand that each customer’s experience is unique. We would love the opportunity to address any concerns you have and make things right if possible. If you’d like, feel free to reach out to us directly via [email protected], and we’ll do our best to resolve the issue.
Kind regards
I was suppose to get my order yesterday. Every time I go on to track my status it says that it's still in China or the page just keeps spinning and erroring out. This place does not seem legit. Do not buy from here if you don't want to be scammed.
Reply from Sopula2025-08-30
Dear Tina,
Thank you for bringing this to our attention. We are very sorry for the delay in receiving your order and the issues you've encountered with tracking.
It seems there may be a delay with the tracking updates, and we’re working with our shipping partners to resolve the issue as quickly as possible. We assure you that your order is on its way and we’ll keep you updated with any new information as soon as we have it.
Please feel free to reach out to us directly with your order number, and we will do everything we can to get this sorted out for you.Thank you for your patience.
Best regards
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