Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Written by the business, not verified by us.Sopula (sopula.com) has a 3.0 out of 5 rating on OK.one, based on 837 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information. Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Auto-generated from all reviews of this business. For reference only.It has a good design of a hoodie makes look very comfortable
Dear ONOMI DANG, Thank you for your kind words! We're so glad to hear that you find the design and comfort of the hoodie to your liking. We always strive to provide the best quality and style for our customers. We appreciate your feedback!
I placed a small order 2 tshirts and pair of shorts. Its took 3-4weeks before items were delivered. Then delivery carrier just drop the package near my mailbox instead of dropping by door. The clothes were cool but not worth waiting 3-4wks. Customer service kinda sucks with late response or not addressing the issue.
Dear Ansil, Thank you for sharing your feedback with us. We are genuinely sorry to hear about your recent experience and understand your disappointment. Your comments are important to us, and we take them seriously as they help us improve our service. Please rest assured that we are committed to resolving this matter to your satisfaction. You can contact us directly at [email protected] and we will do our best to find a solution that meets your expectations. Again, we apologize for any inconvenience caused, and we hope to have the chance to serve you better in the future. Warm regards,
I’m just looking for a quick response from your customer support. I got about 3 items in my cart and I want to checkout but I need to make sure my clothes are actually going to get here.
Dear Semaj Brown, It is estimated that it will take 1-3 business days to prepare the product and arrange for shipping, and international shipping time is 9-12 business days. Estimated delivery time for orders is 10-15 working days.If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected. Thanks for your understanding.
My name is Mikaela j and my order number is KRB13129 the website won’t let me track my order it keeps saying wrong tracking number/phone number.
Dear MiKaela Johnson, Thank you for your purchase. We are sorry to have kept you waiting.Your order has not been sent yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes. Best regards,
I placed an order on September 19, order NO.RNR86605 and there has been no update on shipping. I contacted support and all they said was it is still being processed.
Dear Andersen Howard, Hello, sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider as soon as possible. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience!
My relationship with sopula is weird. This is my 2nd time buying for them. The first time I bought from them I received my hoodie in about 2 weeks and I actually quite love the hoodie. The 2nd time was for another hoodie with a completely different experience. The colors were a different shade from the colors of the hoodie I choose and they replaced secondary color with white instead of black (as it was on the photo). A few other minor issues is that it took 3 weeks to come in with hardly any tracking, and the size is a large and not a medium which I was supposed to get a medium. I don’t mind these issues at all my main glaring issue is the material. I paid over 50 bucks for a 100% COTTON hoodie as it was stated on the description. Not this polyester crap I received. I will be waiting for a response for this. Order ID: PMT79837
Dear Soldier Taylor, Thank you for sharing your feedback. Regarding the color discrepancy and size issue, it seems there was a mix-up, and I apologize for that oversight. We'll make sure to review our processes to prevent similar situations in the future. I also want to address the material concern — it's important to us that our customers receive exactly what they expect. The hoodie you received should have been 100% cotton, as stated in the description. I'm very sorry if this was not the case, and I can assure you that we'll investigate the matter thoroughly with our supplier. Once again, thank you for bringing this to our attention, and we appreciate your understanding and patience as we work through this issue. Best regards,
Looking at the reviews I noticed a reoccurring problem with this website and the would be the product won’t be shipped until the problem has been addressed. They do not care for the customer and don’t take action until the situation has been addressed. So now i’m writing a review so they don’t overlook my order and ship it until I say something. Please ship order OMN42687 by the end of this week because that is what is promised.& it’s my birthday I was counting on this outfit to be here, it’s so sad that people work so hard for there money just to get scammed, I hope I get my clothes or money back, Thank you!
Dear James Charles, Thank you for reaching out, and I’m truly sorry to hear about your concerns. First and foremost, I want to assure you that we value your order and your feedback. We take customer satisfaction seriously and work hard to address any issues promptly. While your order was placed only yesterday, our team is working diligently to process and ship it as soon as possible. We strive to fulfill all orders quickly, but please note that it can take a little time to ensure everything is in order, especially when issues are raised. We will prioritize your order and in the meantime, we will keep you updated on the status of your shipment.Thank you for your patience and understanding. Best regards,
bought a hoodie from them and waited a month for a whole different hoodie. sht quality and horrible customer support. company is from china
Dear justin hong, Thank you for your feedback, and we sincerely apologize for the frustration you’ve experienced. We strive to provide high-quality products and excellent customer service, and we understand how disappointing it can be to receive something different from what you ordered. We would love the opportunity to resolve this issue for you. Could you please provide your order number or any additional details about the item you received? This will help us investigate what went wrong and prevent this from happening again. If there was an issue with the quality of the product, we would be happy to offer a return. Again, we apologize for any inconvenience and appreciate your understanding as we work to resolve this promptly. Best regards,
DO NOT BUY FROM THIS SITE! SCAM SCAM SCAM! I ordered the “fast money” hoodie and a small pair of black jeans. I never received confirmation or any tracking/order number from them. Only proof I have of the transaction is my bank statements. Reached out to inform them of the issue with their site; customer service email is NO HELP. Never received what I paid for. Forced to report fraud and dispute charges with my bank. RUN!
Dear Customer, We apologize for the delay in communicating with you. This is definitely not the customer satisfaction we promised. We will continue to improve and apologize again. Because our products are custom-made and manufactured in our factory, they require a little lead time. Could you please provide us with your order ID? This will expedite preparation and prioritize shipment for you. If you prefer not to share this information here, please contact our customer service team directly at [email protected], and I will personally ensure your issue is resolved promptly. Best regards,
Dont order from them they customer service answered me in a couple days not that bad but i ordered my item and it never shipped i got my refund thanks to chime quick they responded and said it shipped but a soon s chime refunded me they said the item was refunded i honestly think this site is a chance scam
Dear Mcshevens, Thank you for your feedback, and we're really sorry to hear about your experience. We understand how frustrating this situation must have been. Please know that we take customer satisfaction very seriously, and we’re constantly working to improve our processes. It sounds like there was some confusion regarding your order and its status, and we sincerely apologize for any miscommunication. Our team is reviewing this case to ensure such issues don’t happen again in the future. If there's anything further we can do to assist or clarify, please don’t hesitate to reach out. We truly value your business and hope to have the opportunity to serve you better in the future. Kind regards
They used to be cool before they raised their prices. The quality is pretty bad but it used to be okay for the price you paid. Now you pay expensive prices for poor quality shirts. Sometimes the designs aren’t even centered on the shirts. Plus the shirts dont match the pics.
Dear Blair, Thank you for sharing your feedback. We’re genuinely sorry to hear that your recent experience didn’t meet your expectations. We’ve been working hard to improve our offerings, but it seems we missed the mark with your recent purchase, and for that, we sincerely apologize. We take quality and design seriously, so we’ll be investigating the issues you’ve mentioned, including the centering of the designs and the differences between the images on the site and the shirts themselves. Your input helps us make better decisions moving forward. If you'd like, we’d be happy to assist you with a return, or offer a resolution that works for you. Please reach out to our customer service team at [email protected], and we’ll do our best to make things right. Best regards,
order has been in awaiting shipment for almost a 3 weeks. no tracking or anything. stay away from this site.
Dear gus, I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes. kind regards,
Order ID- LIU36647 2 full weeks and still awaiting shipment. No updates no response to emails.
Dear Jaden DeLuca, Sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider as soon as possible. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible. If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience! Kind regards
I have order number NZJ24450 and it says its still awaitng shipping, I have been waiting long and it was suppose to be shipped out by yesterday and i never got confrimation i jusr wanna know whats up with the long wait time and i want my cloths because the desinges are cool asf
Dear vincent biriki, I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes. Kind regards
It’s solid, the only thing that’s bad is the tracking. I haven’t got any updates on the package and its almost 11 days. My order number is;UBL16962. I tried emailing sopula, they claim that they’ll get to it in 24-48 hours. It’s already been 3 days.
Dear Jaiden Obasuyi,, Thank you for reaching out and for your patience. I want to confirm that your order UBL16962 was shipped out yesterday. We understand that the tracking information has not been updated yet, and we sincerely apologize for the delay.This is your tracking number :4PX3002071218060CN and you can track via https://www.track718.com/en/ .Hope you can receive it soon. Kind regards
They haven’t shipped my order out in two weeks order #CHY62899 so I won’t have clothes for my bday either I’m guessing.. looking into getting a refund or disputing with my bank they’ve been avoiding me honestly seems like bad business all around & haven’t even received a delivery or tracking number within my 11 days of waiting i highly recommend don’t buy here UPDATE IVE RECEIVED MY ORDER SHIPPINH NUMBER I was scared but they DID send it
Dear Joe Irving, Thank you for reaching out, and I’m truly sorry to hear about your experience.I want to confirm that your order CHY62899 was shipped out yesterday. We understand that the tracking information has not been updated yet, and we sincerely apologize for the delay.This is your tracking number :JSEIQ3093472506YQ and you can track via https://www.track718.com/en/ .Hope you can receive it soon. Kind regards
Have waited over 9 days and my order says processing i have sent a email to them and they still haven’t responded after 2 business days. So frustrated.
Dear Tristan Schwarz, Thank you for taking the time to share your shopping experience with us. We're sorry to hear that your order was never received. We apologize for the lack of timely communication from our team, which led to a frustrating shopping experience. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days. Best regards,
ITS BEEN 1 year specifically March 3 of 2024 i haven’t got my stuff I messaged them with an email. They replied, said it was the wrong address it wasn’t but I still fixed the address I said on an email I fixed it. Can you ship it? No reply back it’s been a year. I still haven’t got my stuff I spent $65 for no reason I can’t get a refund. I can’t get the clothes. I can’t get nothing I want my money back or at least want the clothes they are a scam do not order because i STILL haven’t got my clothes
Dear Niyah Clue, Thank you for your feedback, and we sincerely apologize for the inconvenience you have experienced. We attempted to resolve this with the information available to us, but unfortunately, as the address was not fully accurate, we cannot be held responsible for the delivery failure. We recommend double-checking shipping details before finalizing orders in the future, as we cannot issue refunds or replacements for undelivered packages caused by incorrect or insufficient address information.Again, we deeply regret that your experience was not as expected and hope you will consider this when placing future orders. Thank you for your understanding. Best regards,
Still waiting for my items I spent a lot of money no tracking number yet it’s been 3 days but hopefully I get it at least delivered today Order # CHY62899
Dear Joe Irving, Thank you for your purchase. I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes. Best regards
Don't order from here. My son ordered 2 pairs of sweatpants. They came and they did not fit. So, he wanted to return them. He could not speak to a live person so we could only email. After 3 emails and 1 week of going back and forth... along with them requesting photos of the items... they said the following: "All returns need to be returned to China. The freight incurred by the return shall be borne by the buyer. Due to high shipping fee and long transportation, will you consider a 20% coupon and keep the items or send the items to your friends?" Come on... scam artists. Plus the quality of the pants fabric is bad. Warned my son next time he orders clothes it needs to be from a brand name company or amazon.
Dear Terri Ann Palmer, Thank you for sharing your feedback. We sincerely apologize for the inconvenience and frustration you’ve experienced with our product and return process. Regarding the return process, we acknowledge that the international shipping costs can be high, and we are continuously working to improve our return policy to better accommodate our customers. We always aim to provide alternative solutions when returns are costly, such as offering a discount or a replacement, but we understand this may not have been ideal in your case. Please rest assured that your concerns about product quality have been taken seriously. We will review our product specifications and suppliers to ensure future improvements. We are committed to providing better service and a higher-quality experience to all of our customers. Again, we apologize for any inconvenience caused and appreciate your understanding. Best regards,
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