Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
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Is Sopula legit?
Sopula (sopula.com) has a 3.0 out of 5 rating on OK.one, based on 837 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Auto-generated from all reviews of this business. For reference only.
If I could, I wouldn't even rate. I ordered a hoodie for my grandson and the money has definitely been taken out of my account and have the statement to prove it , but Its like the order never existed. There is no conformation email, no response, no nothing. Its a RIPOFF. Do not purchase anything from this site!
Reply from Sopula2026-01-02
Dear Shannon Houston,
Thank you for taking the time to share your experience, and we’re deeply sorry to hear about the issues you've encountered.
To investigate this further and locate your order, could you please share the order number or any relevant details (such as the email address used to place the order)? We'll look into why you didn’t receive a confirmation email, as that is certainly not the standard we aim for.
Rest assured, we’ll do everything we can to make this right, whether it’s a refund or ensuring the hoodie reaches you as soon as possible.
Again, we apologize for the inconvenience.
Best regards,
ordered about 3 weeks ago for my birthday and it still did NOT came.
Will see if i need a refund because ive spent almost $160 on this site.
DO NOT RECOMMEND
Reply from Sopula2026-01-02
Dear Michael,
Thank you for reaching out and sharing your experience. We sincerely apologize for the delay in receiving your order, especially considering it was for your birthday.
We would like to look into this matter further to determine the status of your package and provide an immediate resolution. Could you please provide us with your order number or any additional details to help us track your shipment?
Once again, we apologize for the frustration caused and appreciate your patience while we work on resolving this. We value your business and hope to regain your trust.
Kind regards
You can make this stuff in your garage. Do not buy. It is such a hassle to send anything back!!!! I'm about 6-7 emails back and forth to send a sweatshirt back. First they wanted to give 20% off of another order to refer to a friend. Um, no thank you! I would absolutely never refer a friend. Lol!!! Now they don't want to give anything back, but want for me to pay the charges to send the sweatshirt back. You're effing nuts!!
Reply from Sopula2025-12-31
Dear Hayden Freed,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered my item on Dec 2 2025. I received tracking updates that ended on Dec 19 stating my local carrier received the item amd it was out for delivery. The post office has no information on this order. They haven't received anything. Still waiting to hear back from anyone. I emailed support twice now. Any update would be helpful or receiving a refund for the item I never received. Order ID JBU08491
Reply from Sopula2025-12-29
Dear Lucy,
I hope this message finds you well.
We would like to inform you that your order tracking number is JSELY0558918170YQ We have registered the issue and are currently verifying the situation with the logistics company. Rest assured, we will proactively provide you with feedback as soon as we receive their response.
We greatly appreciate your understanding and patience during this time.Should you have any further questions or concerns, please do not hesitate to reach out via [email protected].
Best regards,
I placed an order on December 14 2025. Hours after placing I asked for a cancelation because my son did not like the sweater and t shirt! They responded that they would cancel it but here we are on December 26 and I still havent received a refund! How long does it take to refund my money?
Reply from Sopula2025-12-29
Dear Cynthia,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
After reading all the reviews i am worried i will not receive all the clothes i bought its already been a week and whenever i put in the order id and email it just says shipping out asap but doesn't give a date or nothing like that PRD15049
Reply from Sopula2025-12-26
Dear Sharon Lockwood,
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.Please rest assured that we have urged our staff to pack the products for customers as soon as possible.We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Kind regards
I ordered a sweatshirt on 12/09 and it is 12/24 and it is still in transit. They have only sent one email telling me that it's on it's way. I am a very unhappy customer. My granddaughter picked your store and next time I will be looking at all reviews before I spend $50 on a sweatshirt that might not be of quality and totally missed Christmas! Lousy customer service.
Reply from Sopula2025-12-25
Dear Marty Couto,
Thank you for sharing your feedback, and we are genuinely sorry to hear about your experience.
Due to the high order volume during this busy time of year, our shipping partners have been facing challenges with their capacity, which has unfortunately led to delays. We understand the importance of timely delivery, and we're actively working to resolve these issues to ensure faster shipping in the future.
We also apologize if our communication was not as frequent or detailed as you expected. We truly value every customer, and we are reviewing our processes to improve both our shipping times and customer service.
If you'd like to discuss your order further or have any questions, please feel free to contact us directly at [email protected].
Kind regards
I ordered on December 5th, and the shipment was never even created until December 15th! This was the day after I messaged them and said I'd rather just cancel the order.
Today is Christmas, and I don't have the 2 items I ordered for my son! This company is a joke!
I wish I had checked reviews prior to ordering! It sounds like the quality is going to be terrible too. Let's hope I can get a refund.
Definitely not recommended!
Reply from Sopula2025-12-26
Dear E I,
We sincerely apologize for the inconvenience you've experienced with your order. We are currently investigating the cause of the delay and are taking steps to improve our processes to prevent such issues in the future. Your feedback is invaluable to us, and we truly appreciate your insights.. We’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Do not buy from at any cost.
Customer service is non existent.
Long Shipping delays without any communication.
In addition, I've contacted customer support and they've have yet to respond.
Reply from Sopula2025-12-25
Dear Jonathan Vargas,
We are truly sorry to hear about your recent experience with us. Your feedback is very important, and we apologize for any inconvenience caused by the shipping delays and lack of communication.
We are currently looking into the issues you've mentioned to ensure this does not happen again in the future. We understand how frustrating this can be, and we appreciate your patience as we work to resolve it.
If you would like to discuss this further or have any additional concerns, please don't hesitate to reach out to us directly at [email protected] . We are committed to improving our service and hope to have the opportunity to serve you better in the future.
Kind regards
Received a specific sweatshirt with poor quality material for the price paid. Material is very thin for a sweatshirt and the trim feels like denim. The applique makes the material feel worse. Asked for a return label and getting the run around from the company. The company is asking for pictures to remedy the situation. I bought your product based off of pictures!!!! How is that going to help!?!?!! Send the refund label!!!! This has been an ongoing conversation for the past week. Still going on!!
Reply from Sopula2025-12-23
Dear Hayden Freed，
Thank you for sharing your feedback, and I’m truly sorry to hear that you’re not satisfied with your recent purchase.
We take product quality seriously, and we want to ensure that every customer has a positive experience with our brand. I sincerely apologize for any inconvenience caused by the communication regarding the return process. The reason we request photos is to better understand the issue with the product and make sure that we handle your case in the most efficient way possible.
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
My aunt ordered me clothes for Christmas and told me that the company she bought it off which is this one has not responded to any of her emails. It hasn’t even given her an update on When the order is coming. I’m afraid that the package will not be coming before Christmas and we have to resort to reporting this website to a anti fraud organization to Try and to get this website banned to prevent any other people from falling into this scam!!!
Reply from Sopula2025-12-20
Dear Ozzy,
We are truly sorry for the inconvenience you've experienced with your order, and we sincerely apologize for the delay in responding to your emails. Due to an overwhelming number of inquiries, we've fallen behind in our response times, but we are working hard to catch up and ensure that all customer concerns are addressed.Could you pls tell us your order number?We will check it and solve it for you as soon as we make it more clear.
Thank you for bringing this to our attention, and once again, we apologize for any inconvenience caused.
Best regards,
I need status of my order and when it'll arrive its Order XZG51934 are items truly just not in stock what is the reason for all these delays ?
Reply from Sopula2025-12-20
Dear SHERITA FAYE,
Thank you for reaching out and for your patience. We truly apologize for the delays you've been experiencing with your order XZG51934. We understand how important it is to get updates on your order status.
After reviewing your order, we can confirm that there have been delays due to stock availability which we deeply regret. We're working hard to resolve this as quickly as possible and get your items shipped to you.
If you have any further questions or concerns, feel free to contact us directly at [email protected], and we’ll be happy to assist you further.
Best regards,
Scam!! I ordered from this company, I never received a confirmation email of my order, I reach out to customer care via email and no response. This company is a scam
Reply from Sopula2025-12-20
Dear RaKeisha
Hello,thanks for contacting us.
Once you complete the payment, our system will definitely send a confirmation email to you automatically. If you do not receive it, there are the following reasons:
1. Your email address you filled in the order is wrong, so the system cannot send it successfully
2. The confirmation email has gone to the spam box
3. Your order has not been successfully paid
Could you please check it?Thanks a lot!
Kind regards
Ordered 3 items. They charged my credit card AND got paid. I checked on the order, they said there wasn't one! I had to provide them all the receipts, photo's AND the invoice number. They then told me the items are on the way??? NO! They have been in China for 3 weeks, somehow came to the US and are not on the way back to China! WTF. I asked for my money back, NO RESPONSE.
STAY CLEAR of the company!!
Reply from Sopula2025-12-20
Dear Michelle,
We sincerely apologize for the issues you've encountered with your recent order. We understand your frustration with the delays and confusion surrounding the shipment, and we truly regret that your experience did not meet the expectations you deserve.
Please know that we are actively investigating this situation to resolve it as quickly as possible. We value our customers' satisfaction and are committed to ensuring that this is addressed. If you haven't already received a refund or further clarification, please don't hesitate to reach out to us directly at [Customer Service Email] so we can assist you further.
We appreciate your patience and feedback as we work to improve our service. Thank you for bringing this to our attention, and we hope to make this right for you.
Best regards
I reached out to support haven't received a response my order still hasn't arrived and just sitting in "awaiting shipment " I see this is a consistent issue with this company. Im certain u won't get these by Christmas smh I regret placing an order and if I dont hear back will report as a scam, which I hope isn't the case. This is ridiculous
Reply from Sopula2025-12-18
Dear SHERITA FAYE,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with us did not meet your expectations.
If you have not received your tracking number yet, I would be more than happy to assist you. Kindly provide your order number or feel free to reach out directly to our customer support team at [email protected], and we’ll provide the information right away.
Thank you for bringing this to our attention, and I hope we can resolve this for you quickly.
Best regards,
Package took so long to come and when I tried to return it they say I can’t because their return address is in china
Reply from Sopula2025-12-18
Dear Jess D,
Thank you for your feedback. We sincerely apologize for the delay in shipping and for the inconvenience you experienced with the return process. We understand how frustrating this must have been for you.
Regarding the return, we want to clarify that our return policy does include certain international shipping conditions, and we are continuously working to improve this process. We are committed to resolving any issues, so please feel free to reach out to us directly at [email protected] so that we can assist you further and find a solution.
Best regards,
Am I going to get my package before Christmas I really need to know
When am I going to get the package it don't even tell me the estimated delivery it just says awaiting shipment, I need my clothes before Christmas what's going on let me know am I getting them before Christmas or not because my momma is also mad right now too, we've been waiting for like 5 days.
Tracking Number- CLI22020 and DSQ94006
Reply from Sopula2025-12-15
Dear Chantell Isidore
Thank you for sharing your feedback, and I sincerely apologize for the delay and the inconvenience you have experienced.
After reviewing your order, it seems there may have been an issue with the processing and shipping timeline, which is not the standard of service we strive for. Please rest assured that we are looking into this matter urgently and will provide you with an updated status as soon as possible.
If you have not yet received the package by the date you need, we will do everything we can to expedite the shipping or assist you in finding an alternative solution. Please feel free to reach out directly to our customer support team at [email protected] if you need any further assistance.
Warm regards,
Hi i ordered a hoodie and still see that it is awaiting shipment, i did contact your support today but still no reply. I’m scared that this package won’t come on time so I wish to cancel the order and get a refund please. Order number is SCM05989
Reply from Sopula2025-12-15
Dear Isaiah Cast
Thank you for reaching out, and I sincerely apologize for the delay in shipping and any frustration caused. I completely understand your concern about receiving your hoodie on time, especially with the holidays approaching. After reviewing your order, I can confirm that your package is currently in transit, and the tracking number for your shipment is JSELQ1114252555YQ.
If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days. Best regards,
Kind regards,
They did not send me any tracking information when I asked for it
Reply from Sopula2025-12-15
Dear customer
Thank you for your feedback, and I sincerely apologize for the oversight regarding the tracking information. We understand how important it is to stay updated on your order, and we regret that you did not receive the tracking details promptly when you requested them.
If you have not received your tracking number yet, I would be more than happy to assist you. Kindly provide your order number or feel free to reach out directly to our customer support team at [email protected], and we’ll provide the information right away.
Thank you for bringing this to our attention, and I hope we can resolve this for you quickly.
Best regards,
good afternoon my name is zaire and i would like to be issued a full refund. i have a feeling that the jacket wouldn't come in time for my birthday
Order number : GSC22461
Reply from Sopula2025-12-01
Dear Zaire Woolfork，
We completely understand your request, and we’re here to help in any way we can. However, once an order has been shipped from our warehouse, we're unfortunately unable to make any changes or cancellations as the package is no longer within our control.The tracking number is JSEKA2880955941YQ and you can track via http://www.17track.net/en .We are sincerely sorry for the inconvenience to you.
If you need to return, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
Best regards,
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