Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
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Is Sopula legit?
Sopula (sopula.com) has a 3.0 out of 5 rating on OK.one, based on 837 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 99 of them were added in the last 12 months. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Auto-generated from all reviews of this business. For reference only.
I ordered from here two weeks ago and I got my sweater yesterday. It looked and felt like it was made out of cheap material and string was coming out of it. And not mention it didn’t look like what the pictures were showing online. Im gonna order it one more time to see if I get what I paid for.
Reply from Sopula2026-03-16
Dear Pedro Rodriguez,
We’re very sorry to hear that your sweater did not meet your expectations. This is not the experience we want our customers to have. We take quality and accuracy of our product images very seriously, and we sincerely apologize for any inconvenience caused by the material and workmanship issues you described.
We appreciate your willingness to give us another chance, and we will personally ensure that your next order is carefully inspected before it is shipped. Additionally, if you would like, we can offer a refund or exchange for the item you received. Please reach out to our customer service team so we can resolve this for you promptly.
Thank you for your feedback—it helps us improve.
Best regards,
First, I did not receive an order number and had to email customers service with several different screenshots (bank payment, screenshots of items ordered) in order to get an order update. Clothes are coming directly from China, which is fine however they run small, I still have to return the clothes that was bought however due to their horrible return policy, I don't want to deal with them and will just donate the clothes $60.00 wasted. Don't waste your money.
Reply from Sopula2026-03-10
Dear Jenn R,
Sorry to hear that the size of the product did not meet your expectations. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Do not order from this place. It’s a scam you will not get your stuff .
Reply from Sopula2026-03-09
Dear Aidaen Mata，
We are very sorry to hear about your experience. We take all customer concerns seriously and want to make this right. Please contact us directly at [email protected] with your order details so we can investigate and resolve the issue as quickly as possible. Your satisfaction is important to us.
Kind regards
I’ve been ordering shirts for my nephews. They love the styles and designs. I love how easy the order process is.
Reply from Sopula2026-02-28
Dear Nai,
Thank you so much for your kind words! We're thrilled to hear that your nephews love the shirts and that you're enjoying the ordering process. We always strive to make shopping easy and enjoyable for our customers. If you need anything else, don't hesitate to reach out!
I ordered some sweat pants the same size I currently wear !! When I received them they felt 2 sizes to small !!! When I returned them they gave me the hardest time and I still haven’t resolved my refund situation yet ! I returned them 3 weeks ago they barely got back to me yesterday asking for proof
I showed them the proof and I guess I have to wait another 3 weeks for a reply
Over all worse brand ever !!!
Reply from Sopula2026-02-27
Dear Alejandro Martinez,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Dear Jackson Fowler,
Thank you for your support. We're glad you had a pleasant shopping experience. If you have any other thoughts or suggestions, please feel free to let us know. Our valuable customer feedback is our motivation to move forward.
We sincerely hope to have more opportunities to serve you. Wishing you a happy life!
Placed an order for a pair of pants, emailed them afterwards wanting to cancel my order…still nothing back
Reply from Sopula2026-02-06
Dear Raynen,
Thank you for your feedback. We sincerely apologize for the delay in responding to your cancellation request. We strive to provide excellent customer service, and it seems we have fallen short in this instance.
Could you please provide us with your order number, so we can review your request immediately and ensure it's handled properly? We value your business and will make every effort to address the issue as quickly as possible.
We are very sorry for the inconvenience caused.
i ordered from sopula on august 6th of 2024 i had ordered two hoodies for school spent 80 dollars ive sent emails ive left reviews and nothing i never got my hoodies and i never got a refund back. dont order from here terrible everything. My order ID is CAT98843. PLEASSEE contact me
Reply from Sopula2026-02-02
Dear Damaris,
Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Out of the 10 items I ordered only 1 item was actually decent quality. For one of the sweaters it took over 2 months to receive and it ended up not being the same sweater I orderd, they wanted to charge me to correct the issue, offering if I pay for shipping and after their inspection I could get a refund. The denim I orderd were horrible quality, might as well bought them off Temu because for reference that would be the quality. Tbh i didn't realize it was a China based store until after I purchased otherwise I would not have ordered.
Reply from Sopula2026-01-22
Dear Danielle,
Thank you for your feedback. We sincerely apologize for the inconvenience you experienced with your recent order. We understand your disappointment, especially regarding the quality of the items and the mix-up with the sweater.
We strive to provide high-quality products and a seamless shopping experience, and we regret that we did not meet your expectations. Regarding the delay and issue with the sweater, we will review our shipping and inspection processes to ensure this doesn’t happen in the future.
Once again, we apologize for the frustration this has caused, and we appreciate your honest feedback. It helps us improve.
Best regards,
Do not buy from here! Ordered two sweaters and what we received was completely different than what we ordered. Online the sweater appeared as a thick cotton with a boxy design, what we received was a polyester super shiny long skinny design. One wash and the sweater would be garbage. The quality is worse than SHEIN. The return was back and forth offering a 20% coupon or gift card for something else. I don't want anything else, what you receive is not what appears on the website.
To get a return we have to pay shipping back to China and if everything is not the way they determine including all packaging should be returned, no refund.
Garbage product and garbage customer service.
Reply from Sopula2026-01-21
Dear Gescina Richardsen,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
Shipping did take a brief period, however, I ordered around christmas, and it was set to arrive on new year’s day.
I entered my address incorrectly, to which I reached out to customer service via email and the team was very respsonsive and professional. Even though the mixup was my fault, they were understanding and informative when address my issues. I look forward to the amazing hoodie!
Reply from Sopula2026-01-21
Dear Kaitlin Brookshire,
Thank you so much for your thoughtful and detailed feedback!
We're so glad to hear that you had a positive experience with our customer service team. We understand how frustrating shipping issues can be, especially around the holidays, and we're happy that we could help resolve the mix-up. We’re excited for you to receive your hoodie, and we hope it lives up to your expectations! If you need anything else, don't hesitate to reach out.
Ngl I saw all the reviews and stuff and I decided I wanted to get a refund because I didn’t want to order my jacket anymore I’ve been waiting all day to get a refund but no one from customer service has responded to me
Reply from Sopula2026-01-19
Dear Aayden,
Thank you so much for taking the time to share your shopping experience with us. We are very sorry to hear that you haven't received your order. Due to a lack of timely communication from our team, you had a frustrating shopping experience. We sincerely apologize for this!
Could you please provide your order number and any other relevant details so that I can investigate this matter immediately? If you are unable to share this information here, please contact our customer service team directly at [email protected], and I will personally handle this issue for you.
Thank you for bringing this to our attention. We apologize again for any inconvenience caused. We look forward to your reply.
Best wishes
This place is a scam..I ordered 2 hoodies on 12/5 for my son for Christmas and I still do not have them. I've also been trying to get a refund with no luck. Do not purchase from this site.
Reply from Sopula2026-01-15
Dear Kirsten Jewell,
Thank you for reaching out, and I’m very sorry to hear about your experience.
To assist you further, could you please provide your order number? This will allow me to look into the status of your package and ensure we resolve this issue as quickly as possible. Once I have the order details, I’ll investigate the situation thoroughly, and we’ll do our best to get this sorted for you.
I understand how important it is to receive your order on time, and we are committed to resolving this matter.
Looking forward to your reply.
Best regards,
We bought a sweatshirt that completely blew on everything in the washer. With cold and with other darks. Beware. Cheap Chinese merchandise disguised given expense paid.
Reply from Sopula2026-01-12
Dear Hayden Freed,
Thank you for your feedback. We're truly sorry to hear about your experience with the sweatshirt. We understand how frustrating it can be when an item doesn't meet expectations. Our team works hard to ensure all products are made with quality materials, and we apologize that this was not reflected in your purchase.
We would love the opportunity to resolve this for you. Please reach out to our customer service team, and we will assist you with either a return or exchange.
We appreciate your feedback as it helps us improve.
Best regards,
1-Star Review — Horrible Experience, Buyer Beware
My experience with Sopula has been absolutely terrible.
I placed two separate orders on December 19th for my grandson’s Christmas gifts and, to this day, I have still not received my merchandise.
After nearly a week of seeing my order stuck in “processing,” I reached out requesting a confirmation number. That’s when I knew something was off. Days later, I finally received an email response claiming the items were in “production” and needed extra time because they were “specially made.” That explanation felt dishonest and unprofessional.
I replied again requesting a confirmation number and expressed my concerns about their lack of communication and professionalism. No response.
Eventually, after weeks of being ignored, I informed them I would report the company to the BBB if they didn’t respond within 24 hours. Only then did I receive another email asking me to “please be patient,” which was unacceptable given how long this had already dragged on.
At this point, I’ve filed a chargeback with my bank, provided my receipts, and my case is being processed. I no longer intend to contact this company.
Based on my experience, I genuinely believe this company operates in a deceptive manner. You will likely not receive your order. Please be cautious before purchasing.
Reply from Sopula2026-01-13
Dear Shion,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
I ordered my jacket last week and it still haven’t been shipped or showed any update and I need my package before January 23rd I would like to get my money back or my jacket my order number is 727912-ZUP85347
Reply from Sopula2026-01-12
Dear Larry Hoover
Thank you for reaching out. The tracking number for your order is JSEAI0978537880YQ, and you can track the shipment using the following link: [http://www.17track.net/en] We hope it reaches you soon and that you’re satisfied with your purchase.
If you have any further questions or concerns, please don’t hesitate to get in touch.
Kind regards,
so I order a shirt on the site and I spent 33 dollars on a cropped tan shirt it was pretty cool and then they shipped it to the wrong address I want another shirt sent to the right address and im a content creator I was going to review the shirt on my platform I’m bound to drop a bad review on TikTok and instagram and etc other platforms because this is crazy
Reply from Sopula2026-01-12
Dear Wild Locust
Thank you for reaching out, and we’re truly sorry to hear about the mix-up with your order.
We take this seriously and would love to make it right for you. Please send us a email via [email protected] with your order details, and we’ll ensure that a replacement shirt is sent to the correct address as soon as possible.
We appreciate your feedback and your support as a content creator, and we’re committed to providing you with a better experience moving forward. Looking forward to resolving this for you!
Best regards,
my son wanted a hoodie from sopula for christmas - I ordered and paid for it on Dec 13th . starting becoming suspicious after Christmas that it was possibly not gonna come and that I was scammed. Every time I emailed the company asking to refund my money they tell me the order is in processing. And this is like every single day from the 25th on because I'm persistent. I contacted the Better Business Bureau claiming this company as a scam and I'm out $65. All I want is them to refund my money, but they keep circling around with your order is in process. Thank you for your patience. Do not buy from this company ! Ironically, I get emails from their marketing every single day ...
order WHY42588
Reply from Sopula2026-01-06
Dear Liza Jussiaume,
Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with your order. After reviewing your situation, we regret to inform you that your order WHY42588 has been canceled.
We understand how disappointing this situation has been, especially during the holiday season, and we truly regret that we were unable to fulfill your order as expected.We take your feedback seriously, and we are actively working to ensure that situations like this do not happen again in the future.
Kind regards
i love this store so much,
i love all the material, the style and etc.
Reply from Sopula2026-01-05
Dear bri,
Thank you so much for your wonderful feedback! We're thrilled to hear that you love our store, the materials, and the styles. Your satisfaction means the world to us, and we’re so glad you had a positive shopping experience.
Best regards
I did an order and I did a mistake when ordering and would like to cancel my order and get a refund, so I sent an email to the email provided and it said I would get an answer 24-48 hours after and it’s been much longer now and haven’t gotten an answer, my order id is LWN99058
Would not recommend, also they dont clearly show its in American currency
Reply from Sopula2026-01-04
Dear Xavy Bastidas,
Thank you for reaching out, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially given the circumstances, and I want to sincerely apologize for any inconvenience this has caused you. Please know that I take your concerns seriously, and I’ll be reviewing your order details right away. I’ll follow up with you shortly to assist further and ensure we work toward a resolution.
Kind regards
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