Soundbrenner

Good earplugs, but disappointing durability and warranty

The Minuendo earplugs worked well while they lasted, and I liked the adjustable attenuation. However, one earplug came apart at the faceplate after only around 50 uses, despite careful handling and always being stored in the supplied protective case. Soundbrenner declined a repair or replacement because the order was outside its one-year warranty (it was five years after the purchase; I didn't use them much during the first years) and offered a 40% discount on a new pair instead. I appreciate the offer, but replacing the entire pair is still expensive when only one earplug failed, and the experience has reduced my confidence in the product’s long-term durability. I would have considered a discounted replacement for the single failed earplug a much more reasonable solution than having to buy an entirely new pair. Good performance while functional, but at this price I would not purchase them again.

Better than All the Rest

Soundbrenner Wave Pro monitors don’t just work, they wow. Everything sounds pristine, like you’ve stepped inside a master studio. Seriously addictive sound that’s huge, immersive, and perfectly musical… You can easily find yourself hooked. In the words of Tina Turner “You’re simply the best, better than all the rest.” That’s my Soundbrenner experience, premium, powerful, and unmatched.

Very happy!

We received the item in a very short time after we ordered them. This is the second pair of IEMs I have purchased from Steinbrenner. I love mine so I purchased a pair for my wife. Great sound quality!

Bought the Minuendo ear plugs

Bought the Minuendo ear plugs. Cheap made for the price and doesn't work as advertised. I returned for store credit because they were going to charge me $20 . I ordered Waves ie and they sent them to my old address. My last 2 orders from Soundbrenner came to my new address. They refused to contact Fedex to reroute. Then they charged me $28 dollars to replace that order. Waves are a great product but the customer service SUCKS!!!. I tried to leave a review on their site and they are screening the feedback!!I tried to leave one star and it came up with an error. when I did a 5 stars review it went through. What you read is not the whole story. My account is under my wife's name. I was given no option to keep. I have the full conversation with Dave. Try again. I have the full conversation with pictures of the "error" As you can see by the response their position is to keep your money not resolve the problem. Their system populated my old address by DEFULT. They offered a partial refund if I kept their junk that didn't work. Think about that! Then the CEO responds with excuses not solutions. REFUND MY REMAINING CREDIT. I will not use your company again!

Probably THE BEST ears for the money

Probably THE BEST ears for the money. Maybe the BEST ears I've gotten. I've had molds, and always had a fit problem. These Do NOT move with the foam tips. As a bass player I need Low end, these deliver. Wow is all I can say. Oh wait customer service was ridiculously GREAT. THE BEST AROUND!

In Ears have set me free!

Been a drummer since 19bumbumbump! Bought there in - ear monitors and man, have I been missing out till now. The band actually sings! I can hear vocals 1000 times better.KUDOS everyone. Excellent quality and customer service! I have there metronome watch as well.

Swiftly resolved

The support team were empathetic, attentive, quick and professional with my recent warranty claim. All boxes ticked and the issue was swiftly resolved.

What an amazing customer service agent…

What an amazing customer service agent Chris is!!! He was patient and super super responsive and resolved my issue to my 100% satisfaction. Give that man a raise!!!! Thanks to him, I am now enjoying my amazing new ear monitors (Wave Pro with the USBC adaptor) Classy service! Amazing product support for an amazing product! Thank you

Decided I'd try some IEMs...

Decided I'd try some IEMs, considering the hype surrounding them and a more comfortable alternative to audio headgear while wearing glasses. I've been seeing ads for the Soundbrenner Wave Pros for a while now, and have been doing some weeks-long research into customer reviews and audiophiles' feedbacks before finally considering to purchase the Wave Pros. Absolutely worth it. For me, the moment I plugged these into my PC and put them on then played a song, I was immediately impressed - there were multiple instruments I could distinctly make out that used to be muddled in the complete audio track. This never occurred to me when I used my headset (which was slightly more expensive than these IEMs). Additionally, I experienced practically no discomfort after prolonged usage; I'm currently using the included Liquid Pro ear tips and have used them for 10+ hrs without any issues whatsoever. I imagine I could literally use these all day if I swapped out the ear tips with the also-included Foam ear tips for maximum comfort and sound isolation. I also purchased the Microphone cable + attachment combo specific to the Wave Pros as I am an avid gamer as well and my friends have definitely noticed the difference as well - they told me that I sounded even clearer than before, and I was supposedly already the clearest-sounding of the group; I definitely was not expecting that! TL,DR: Great Hardware, Great Price, Love it.

Store & transport Wave Pros without taking apart.

I had a question about how to store and transport my iems without taking them apart and Chris was absolutely awesome. (I was worried that the carrying case would crush them.) He/she got back to me right away. The wave pros connected to the cables actually will fit in the transport case you just have to be careful not to mess with the ear curl in the cable. Excellent customer service!

Fantastic and patient customer service

Fantastic and patient customer service! I had a few issues with my Core Steel 2 reveal themselves after a couple of years of constant use, and Ethan smoothly guided me thru the entire warranty process! Thanks to them for their patience and even answering some questions I had about each step!

Quick and clear response

Chris responded immediately to my query, He provided a clear and detailed explanation for the delivery process.

Customer support is a huge deal for me

Customer support is a huge deal for me. I have shied away from many companies due to lack of proper support (EG positive grid). I was a bit skeptical on buying soundbrenners as it was an facebook had who brought me to it and normally those are a nightmare. but the deal was too good to pass. Sadly my mic died after a few months of used (even though i maybe had 10 hours on them) maybe it was a bad batch or i fed up, not sure, So i wrote to soundbrenner not expecting anything They responded within hours which i did not expect as it was out of business support. The whole process of them troubleshooting and sending me a replacement cable was maybe 2 days . Compare that to almost a full month that it took me with Positive grid, and 0 response from Elixir strings in 2 weeks and counting). I'm very happy with the support and the product. I use it on my MAC dock for work, directly on the MAC (if I'm working from outside my desk) I use it on my phone with an usb c converter, connecterd to the front IO of my Desktop and gave also connected to my guitar practice amp All work with no issue

Great sound quality

Fast delivery. Very good sound quality. Well manufactured.

Excellent service and support from Soundbrenner

Soundbrenner provide an excellent and very responsive Service. I had several technical issues which they resolved with great courtesy and imagination. They offered several solutions to my issue, continuing to explore options until my technical needs were met completely. I wouldn’t hesitate to buy their products and use their services in the future.

Answer is direct and right.

I emailed regarding a part of my core…

I emailed regarding a part of my core and i got my questions answered very quickly and I received a resolution to my problems in a manor that was fast, compassionate and over/above what i was expecting

Excellent support experience

Excellent support experience, Ethan made it personal and found a solution that met my complicated request.

Quality customer service

The team at Soundbrenner provided excellent customer service when my IEM's developed a fault. Despite being out of warranty, they had a look at the photos I provided and provided a courtesy replacement. Seeking and getting help was really easy and the solution was sorted in less than 24 hours. Quality service.

Fast, effective and pleasant service.

Had an issue with a broken/damaged item. Ethan was very responsive with his communication and committed to send a replacement item. Fast, effective and pleasant service! Thank you.