I am so happy that my device is working…
I am so happy that my device is working again plus, I only expected a cord, but you sent me a base which is exactly what I needed
About spacetouch.com
Data updated- Website
- spacetouch.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 0% (0/19)
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About this business
THE VISION.THE STORY.We founded Space Touch because we saw a need for advanced skincare therapy technology that would replace ineffective office treatments and endless creams. We teamed up with leading scientists and engineers to create "The Future of Skincare."
Written by the business, not verified by us.Is spacetouch.com legit?
spacetouch.com (spacetouch.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 77% of reviews are 4 stars or higher and 12% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-29.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who provide exceptional support during purchases and device setup. People also love the effective skincare devices, noting they fit easily into daily routines and deliver noticeable improvements in skin appearance and overall wellness. However, some customers also noted issues with device quality and difficulties getting timely customer support responses when equipment malfunctioned. A few consumers mentioned receiving faulty chargers or lacking clear instructions, leading to frustrating delays in resolving their equipment problems. Despite these drawbacks, most individuals remain satisfied with the lifetime warranty coverage and replacement process.
Auto-generated from all reviews of this business. For reference only.What people say
Took over 2 months and multiple phone…
Took over 2 months and multiple phone calls, emails and texts to get a replacement. I would give your customer service a 1 out of 10. Very disappointed. Happy to have a replacement, but it was WAY too difficult!!!!
Lifetime warranty
I had a faulty piece, contacted customer service and (Shar) honored the lifetime warranty and had the replacement piece out in two days. Very happy with my experience
Great Customer Service and Warranty!
Customer service has been great! Space Touch stands by their lifetime warranty and exceeds my expectations when it comes to addressing issues with my Jupiter device. Mine has been replaced twice now, without even asking. Free shipping on returns would be even better.
This review is in response to their customer service
This review is in response to their poor customer service. The device works & I love it. The customer service is awful. The charger is shorting out & I’ve asked for help with a replacement charger. I have filed several warranty claims & asked how to obtain a replacement base. The company claims to process claims in 1-2 business days. This is not true, they do not respond. It’s been many months of trying to get hold of someone. I’ve even tried calling the store I purchased it at & left messages. It’s been a very frustrating experience. I would love to continue to use my expensive device that’s currently collecting dust. The customer service at spacetouch has been a huge failure.
It,s been a pleasure dealing with you…
It,s been a pleasure dealing with you all. I love the product. You all stand behind your product. It has been great dealing with you all.
The person I spoke to was very helpful…
The person I spoke to was very helpful but I wanted a few more details on the best way to use Vega which she said she would. The product arrived when expected and hopefully I wil see some improvement.
Jupiter Battery stopped working
The battery of my Jupiter stopped working so I contacted Spacetouch under my warranty. They were quick to respond and sent me a new one in exchange for my old one to be shipped back to them. Very easy & fast. Whole process took under 2 weeks.
They replaced my device
great customer service with my warranty
Super friendly customer service people
Super friendly customer service people, and prompt resolution of my problem!
Warranty
The quick response on your warranty was very expressive, i am a very happy customer, and excited that i have my Jupiter once again, Thank you so much and i appreciate your committment.
wow! Complete replacement!!
wow, thank you so much for your quick service and excellent warranty! I’m very happy. My product is finally working again. Brand new.
Reviver FC5001
I bought the Reviver FC5001 on April 10 of this year while in Las Vegas. When I got home I registered the product and charged it. When I went to use it the head would not spin. I have reached out to Customer Service several times and have called the store where I purchased the product. So far, no response. I’m extremely frustrated and disappointed.
Company responds in a timely way
I am very satisfied with the company. They were professional. They got back to me about my questions. Then they followed up with a phone call to see how things were going, and they sent the product in a timely way and a printing label to return something that I needed to return. I am very pleased and would recommend them to friends.
Great product
SCAM!!!!!
SCAM!!!!!! SCAM!!!!!!!! Do NOT purchase. RUN from the aggressive sales pp !!!! They sold me a red light product that does NOT work for thousands of dollars — saying I can return in 30 days. They won’t return !!!! I have called customer service numbers that do NOT work!! Ron the sales rep wrote on my receipt “return in 30 days” and I did not sign the no return. No one will return it!!! They do not answer phone calls!!!! Read other reviews — it’s true it’s A SCAM!!! The 5 star reviews are fake reviews I researched this — all fake. Products that do NOT work, aggressive sales people, saying u can return, then won’t let you return SCAM!!!!!
Extremely high pressure sales tactics…
Extremely high pressure sales tactics in Cancun airport. Lots of bait and switch and double talk. Sales people will corner you in the back of the store and block your exit. They tell you you are only paying the 16% taxes (of which if you are a US resident you will be 9% back - which is true but they make you think that you are getting over half of the taxes back but in fact, it is only 9% of the 16%) and the product is “free” however then your card is charged for literally thousands of dollars and they rush you through the signing of the receipt so you don’t notice what you are being charged. Additionally, they do not offer any refunds, which is on the receipt, but is never mentioned in the sales pitch and they hurry you through the signing. First the have you sign in pesos and with Spanish then in dollars and in English. Awful awful company, do not recommend and PLEASE AVOID GOING INTO THEIR STORES - they WILL SCAM you!!
I purchased the SpaceTouch reviver with the pain relief head. Disappointed to say the least!
I purchased the SpaceTouch reviver with the pain relief head. Initially it worked beautifully. It had gotten rid of pain in my back where nothing else was effective. Shar was my contact when dealing with SpaceTouch. She was amazing to deal with until they got my money, and a lot of it. The device worked well for the first 2 to 3 weeks, but quit being effective as the red light started to flicker and it would not produce heat anymore. Shar sent me a new pain relief head, but after another 2 to 3 weeks, it had the same issues. I’ve reached out to the company several times since, but with no response. Her phone line disconnects as soon as I call. They don’t respond to emails. The large amount of money I paid for the product, I might as well have thrown in the garbage. I can’t say that I’ve ever been more disappointed in a company that I am with them.
Poor customer service
My original Jupiter device had an issue and it wasn't working. It had a lifetime warranty. I contacted Spacetouch in January and attempted to get the unit sent back and repaired, After continually trying to get help from customer service to no avail and pretty much being ignored, I contacted you one more time and finally got a response. I did get a replacement. It took close to 3 months.
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