SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible.We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.
Written by the business, not verified by us.
Is Sparetoolparts legit?
Sparetoolparts (sparetoolparts.co.uk) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 62% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generated
Reviewers had a great experience with this company. People frequently highlight the fantastic support provided by the team, noting that representatives are extremely polite, friendly, and very knowledgeable about various mechanical equipment and replacement components. Buyers really appreciate the quick and efficient assistance offered over the telephone when trying to source difficult and rare technical items.
However, some reviewers were not happy with long waiting times and very extended delivery delays for their requested purchases. A few other people also felt that customer communication was poor regarding ongoing stock shortages, leading to frustrating experiences and completely incorrect shipments arriving.
Auto-generated from all reviews of this business. For reference only.
No good turn goes unpunished. I wanted a replacement blade for my Bosch hedge trimmer. I found the item required on the Bosch website and got a price and delivery price. I then looked around and found Sparetoolparts who were only a couple of pounds dearer but seemed to be a startup in N Ireland. Phoned them to make sure they were genuine and advised the item was not in stock but would be available in 5 to 10 working days. Not in any great hurry I place the order with the shipping cost pretty much the same as Bosch at about £5. I received regular emails telling me the order was on its way until the email that said the blade had arrived with them and they wanted an extra £8.99 in postage. Initially I requested a full refund but was persuaded to part with an extra £5 as I didn’t like the idea of them being stuck with the blade and not being able to return it to Bosch. I then waited over a week for Parcel Force to deliver it. Apparently, there is something in their T&Cs about this, but I didn’t see it and couldn’t be bothered to look. All I can say is if you are going to deal with them read the T&Cs carefully. Obviously, I am unlikely to be putting any other business their way.
I was directed to this website to purchase a spare part for my Ryobi Hedge trimmer in June. Ordered on line and paid the amount shown. I did not hear anything for over 2 weeks so I messaged, James Duffin replied the part was out of stock and expected to arrive end of July. This was unacceptable so I have tried to cancel the order and require a full refund. I have not heard anything, it appears they are not answering my messages. Had I read the reviews before placing the order I would have gone elsewhere as it appears to be a common practice of taking peoples money up front and not having the items in stock.
Reply from Sparetoolparts2025-08-10
Hi Clive, please get in touch with your order number via email and I'll be happy to investiate
Ian ReynoldsUnited Kingdom · 1 review · Experienced 2025-07-31 ·
★★★★★
Makita lawn mower parts
This is the first time l have used this company but placing an order was fast with no hassles James took my order and processed the part l required keep up the good work and once my part has arrived l will spread the word about this company.
On the 7th July I purchased the ‘Whatsapp Video Inspection Service’.
I have a Ryobi chainsaw which I need fixing and I was going to take it to a local dealer to fix but I thought I’d do some research. I’m trying to get better at fixing things myself and when I stumbled across this website I was looking at how much parts would be once I had my chainsaw diagnosed. At the bottom of the parts page I read “Help Diagnose / Repair your Tool -
Not sure what Is wrong with your machine or need help with the installation of a part you purchased”
Excellent!! Just what I wanted without leaving my home. Then I could purchase the bits from the website and fix my chainsaw.
2 weeks later and sporadic messaging from some chap called James Duffin, firstly trying to sell me a piece that had nothing to do with what I thought was the problem, I still have not received the WhatsApp video call I purchased. I have missed out on 2 weeks of being able to cut the firs at the back of my garden. I’m out of pocket and somewhat disgruntled that this company / person is outright denying me the product I’ve purchased.
Not sure it takes 2 weeks to arrange a video call which makes me feel this is a scam to try to sell you bits you don’t need for your machine.
Reply from Sparetoolparts2025-07-22
Hi Craig
Thanks for the phone call today so we can discuss this ongoing issue, as said in my email I have now refunded the order.
Although we were providing information the repair via email, I should have explained this was an alternative to the Video Call as the information would have been same.
As discussed your best way forward at this stage is to leave it into a repair shop and see if they can find a solution with maybe old parts
Thanks
James
Adam AkarUnited Kingdom · 1 review · Experienced 2025-07-21 ·
★★★★★
Good product, bad waiting time!
I am not one for writing reviews, but when I do I attempt to stay as neutral as possible
To start with the positives, it's very easy to order from the site. I managed to find the parts needed for my tools fairly easily, and I can't imagine a way for it to be any easier.
The price of the parts I ordered were more than I thought, but was better than that alternative of replacing the tool itself.
Now to the not so good part...
I ordered two parts on 09/06/2025 and they finally arrived on 19/07/2025. There wasn't an indication on the site that it would take this long. It didn't say that it would have to be ordered from the supplier, which would be a good thing for the company to advertise on parts they currently do not have in stock. I am fortunate that it was not for a tool I urgently needed.
I reached out to customer service and in all fairness to them, they were sympathetic and explained as to why it would take a bit longer (as it needed to be ordered in.) I think for next time that they need to order something in, it would be a worthwhile offer from the company to send the part straight to the customer from the factory, as opposed to themselves and then on to the customer (to save on time whilst already delayed.)
I have another order which was placed on 17/06/2025 which has not been shipped or arrived yet. Again same situation on it not being listed as not in stock. Unfortunately this is for a tool which I use a fair bit, and on 21/07/2025 I still do not have this.
I also feel as if the shipping charge is too much. I paid £4.99 for two clamping flanges for an angle grinder to be delivered. For reference they are around the size of a two pound coin. They were shipped in a tiny padded letter. They label it as "Best Way" which I would not claim that Royal Mail Second Class is the Best Way.
Overall,
The waiting time wasn't great, the price was acceptable but not amazing. The customer service did respond in a timely manor. The part that came was correct and works.
D
David DcustomerUnited Kingdom · 7 reviews · Experienced 2025-07-17 ·
★★★★★
Fantastic service from James Duffin
I asked James if he could help me with a replacement accessory for my Mother in law’s Ryobi pathway cleaner and he was most helpful. He advised that they are out of stock currently but has put it on back order to be delivered asap
I ordered an item on May 30th. They were selling it despite not having it in stock.
I chased it a few times on email and got told they were awaiting it. It finally arrived on July 11th. Do not use this company. They should not selling items they don't have in stock.
i
ian dixonUnited Kingdom · 2 reviews · Experienced 2025-06-19 ·
★★★★★
Quick response well explained thank you
M
Mark ElliottJersey · 7 reviews · Experienced 2025-06-19 ·
★★★★★
Fantastic Seller Service !
I needed to order some new spare parts for my Ryobi Patio cleaner. James the sale's advisor was on hand to help me out. He made sure i was ordering the correct parts and explained things very clearly as to what i required. I found James to be very Helpful and curtious.
I would recommended James to any future buyers of Sparetoolparts. I would also recommend Sparetoolparts
Steve RouseUnited Kingdom · 4 reviews · Experienced 2025-05-30 ·
★★★★★
CORRECT PART PROMPT SERVICE
L
Lisa GribbleUnited Kingdom · 10 reviews · Experienced 2025-05-29 ·
★★★★★
I messaged on their website email…
I messaged on their website email 29/05/25 to confirm "in stock" no reply. I called their mobile number it was answered and confirmed x1 clutch drum in stock, i made the order following this confirmation, later the same day i get an email indicating not in stock will take 5-10 days, i messaged to cancel no reply, since have called 30/05/25 no reply and messaged multiple times. Total refund requested £53.65 Currently asking PayPal to help with refund. Hi James
I message several times with no reply, i even called your number and the 0333 lefted a message no reply, your message even stated for a quicker response email i did no reply. Your website tells use that a dedicated member of staff will help when an order is made?
When you checked the stock i asked to cancel no reply?
Communication is very important to me you website show lots of parts what percentage are in stock.
Refund received thank you
Regards Paul
Reply from Sparetoolparts2025-06-01
Hello Lisa
Thanks for reaching out to us, as explained in my follow up email on the 31st, This refund has now been done, it was myself who spoke with you regarding the order enquiry, and if you recall, I said it was showing 1 x instock but I would need to do a manual check to see if this was correct.
On checking it proved that we sold the part via other channels so we sent the email updates advising it wasn't instock.
Ref Postage:
we don't offer a next delivery so I'm unsure where the confusion lies with the delivery window.
Either way I'm sorry we couldn't help in this case, and hope you were able to find the parts in the required time frame.
Thanks
James
I previously submitted a review giving the company a low star rating as I placed an order then received a number of emails stating the part was not in stock but they had ordered it, then I got emails stating they were still waiting for the part. I asked for a refund, this has now been placed in my bank and I have had correspondence from the company stating they will inform me when the part arrives. I intend to honour this order when the part arrives as it appears to me the company have acted with integrity, it is obviously a product delivery issue from the EU.
Apologies for previous low star rating I do not know how to remove it!
But I hope this will make amends.
Philip ScottUnited Kingdom · 3 reviews · Experienced 2025-05-25 ·
★★★★★
Do NOT trust this company
As a large number of previous reviews have stated, it appears this company “ Claim they have stock available”, however once I placed my order, as others have said, I got a very rapid response stating the part was not in stock but expected it soon.
Several days later another e mail saying “ We have not forgotten we are still attempting to get part from the manufacturer”.
I have asked for my money to be returned as there is no “ Expected date” for the part. Result “ Silence”.
I think I will have a fight on my hands to get my money returned.
Please be aware before you part with your money to this company.
Reply from Sparetoolparts2025-05-25
Hi Philip
I'm sorry this transaction has not worked out as expected. We did reply to your email sent on Sent: 25 May 2025 16:52 within 4 minutes, so I'm not sure if you had sent a previous email or not, but as you see we are working hard to sort this for you.
Incase the email didnt get through here it is:
********
Hello Philip
We are 100% not a scam company, a scammer wouldn’t be replying to you on Sunday at 16:54, we are a small company working hard to fulfil our orders, we sell hundred of parts each week, with no issues.
For items not instock it can take time to come in, normally 5-10 working days for Bosch as they come in from Germany.
We can of course refund now and when the part lands give you a shout back incase u still want/need it?
The issue you will face is, if the next company hasn’t got stock you will end up waiting with them as well.
Also I’m just checking have you been getting our order updates?
Thanks
James
Sparetoolparts
***********************
We await your response and are happy to work with you in whatever decision you make
Thanks
Sparetoolparts
Tim HowarthUnited Kingdom · 1 review · Experienced 2025-05-21 ·
★★★★★
Bosch Chainsaw parts
Order completed quickly and efficiently
My query was investigated and sorted straight away
Top class service!
When ordering, the product was said to be in stock, but during the delivery it turned out that the product was not in stock. The product arrived 1 year and 4 months later. Stars for answering the survey and the product arrived anyway.
Reply from Sparetoolparts2025-05-15
Hello
I'm really sorry about the delay, Hitachi merged with Metabo and the following 2 years have been hellish getting parts from them quickly.
Placed order on 4th March now 8th May still waiting for my item after payment was made. Requested refund of my money but no response.
Reply from Sparetoolparts2025-05-12
Hello
I'm really sorry to hear about this situation, if we have not reached out to you before now, please send another email to [email protected] and put it down for the attention of James
sorry about this
James was very helpful in identifying and purchasing my spare parts for my Milwaukee angle grinder, very pleased with the service would recommend his company
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