Great service took me straight to the…
Great service took me straight to the part I needed and ordered straight away . Would use again
About Sparetoolparts
Data updated- Website
- sparetoolparts.co.uk
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 60 reviews
- Replies to negative
- 62% (16/26)
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About this business
SpareToolParts.co.uk is one of the fastest growing Powertool spare parts website in the UK, we pride ourselves on our excellent service levels and our ability to source any part you require quickly and most importantly as cheap as possible.We have made our website easy to use, all you need to do is enter the model of your tool and we will do the rest. Our staff take pride in their work ensuring that orders are picked with care and dispatched quickly and efficiently. Once you place an order with SpareToolParts, one of our customer service representatives will be assigned to your purchase and will ensure that everything runs smoothly and the goods are dispatched as soon as possible.
Written by the business, not verified by us.Is Sparetoolparts legit?
Sparetoolparts (sparetoolparts.co.uk) has a 3.9 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 62% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-08-12.
What reviewers say
AI generatedReviewers had a great experience with this company. People frequently highlight the fantastic support provided by the team, noting that representatives are extremely polite, friendly, and very knowledgeable about various mechanical equipment and replacement components. Buyers really appreciate the quick and efficient assistance offered over the telephone when trying to source difficult and rare technical items. However, some reviewers were not happy with long waiting times and very extended delivery delays for their requested purchases. A few other people also felt that customer communication was poor regarding ongoing stock shortages, leading to frustrating experiences and completely incorrect shipments arriving.
Auto-generated from all reviews of this business. For reference only.What people say
James was extremely patient with me and…
James was extremely patient with me and identified the part I required very quickly. He clearly explained the price and delivery details.
I ordered a park for Makita nail gun…
I ordered a park for Makita nail gun 16th March and apart from them contacting me saying they would send me a different part that goes in a Hitachi nail gun in yet to receive the part I paid for. As a tradesmen I need the part ASAP so I can carry out my work. I have requested a refund twice now and they have tried to send me the wrong part. I will never use this company again.
Reply from Sparetoolparts2025-04-25
Hi Mark I'm sorry we couldn't resolve this issue for you in the end, As explained on the phone call, Makita were out of stock of the part and as emailed we did offer an alternative but you never replied. So as mentioned we did eventually have to refund. I hope you got sorted in the end James
Friendly
Friendly, knowledgable and helpful staff found the exact part I was looking for. Honest about slightly longer delivery time as part is coming from Germany. Hassle free. Would definitely use again
Quick phone call to Jame git me sorted…
Quick phone call to Jame git me sorted out with my part. Great service thank you james look forward to doing more business with you
Very helpful,polite and made ther…
Very helpful,polite and made ther order/transaction very easy.
David EighteenUnited Kingdom · 4 reviews · Experienced 2025-03-07 ·
Fantastic service from James
Fantastic service from James. Very helpful and went out of his way to make sure I got the right part. Top service
James was on the ball very helpful was…
James was on the ball very helpful was able to tell me what I needed even though I hadn’t a clue order made and all sorted already Thank you James
Absoloute circus, no offence to clowns!
Trust Pilot asks what went wrong, when it would have saved me time by just asking what went right! It's been a calamity of errors, the likes of which I haven't had before. To save you time, I will list bullet points. 1. Sold me a part that was in stock on the website, but turns out wasn't in stock. 2. Gave a lead time that was missed several times. 3. When fragile part arrived, it was smashed to bits because it was packaged in a empty box with no protection, worst I have seen! 4. Took ages to respond to emails, ended up providing info to parcelforce myself! 5. They then took ages to order and recieve a new part, which they then sent to "my address" (which I confirmed with them) only to find out they sent it by mistake to someone in WALES with a different name, and I live in NORTH WEST ENGLAND!!! 6. Despite all this, their answer is to ask the person who was sent the part in error to then forward it onto me. I genuinely can't make it up. Bearing in mind I ordered at beginning of November [5th] I still haven't recieved it and it's the 19th Feb. Edit. I did recieve a phone call from James who was very apologetic and whilst that does take some dedication and courage after the company giving such a poor quality of service, and I do appreciate that an apology isn't always easy to give, it hasn't lessened the sour experience I have had, and as such I won't be shopping there again. The whole experience was poor and was a catalogue of errors. I do feel James has been let down by others at the company, yet it was down to him to front up and make the call.
Reply from Sparetoolparts2025-02-19
Hi Chris Thanks for taking the phone call earlier today, I know we couldn't sort this issue for you in the end, but hopefully the phone call goes a long way to explain what happened and shows we take customer service seriously. For one issue to happen is rare for us, but for 2 and on the same order is unheard of! The full refund has now been granted and if you need anything please lift the phone and ask for James.
Waited quite a while for the delivery
Waited quite a while for the delivery, but that wasn’t Mr. Duffin’s fault - it was Royal Mail. He refunded me but a week later the parcel arrived - after two months. I contacted Mr. Duffin and we cleared the balance.
It’s a good thing to be patient
It’s a good thing to be patient when the parts are not in stock. Aften a looong wait I finally received my Ryobi handle spareparts. They where booked in August and I received them in January A big thank you to James who kept me updated on the progress/shipping along the way.
Helpful and prompt assistance
Once I managed to speak to someone at…
Once I managed to speak to someone at this company the service was very good. However, getting to speak to someone was almost impossible. No-one answers the phone
Reply from Sparetoolparts2025-01-23
Hello Thanks for the feedback, I'm sorry we couldn't get to the phone yesterday as fast as normally would. We were a person down in the office. But I'm glad once answered the service was good :-)
James was great identifying the part…
James was great identifying the part required, and made it very easy ordering what I needed. I'm a very happy customer, and I'm sure I'll be using Sparetoolparts again in the future.
I am very satisfied with the purchase…
I am very satisfied with the purchase due to the super professionalism of Mr. James Duffin A big thank you to him, I give you a 10
Fantastic
Fantastic . Very helpfull and knowledgeable . Easy to talk to and explained to detail what i needed .
Helpful and Informative
James was really helpful in sourcing the correct blade for my older Bosch circular saw
Janet LaingUnited Kingdom · 4 reviews · Experienced 2025-01-09 ·
My telephone conversation with James @…
My telephone conversation with James @ sparetool parts was excellent. He was able to identify the part I needed for my Ryobi tool and advised me of the steps required to purchase the item. Without his help we would have had great difficulty in sourcing the part. Would recommend this website for Ryobi spares or other brand make parts. They also have an extensive list of items available on their site.
Shit company!!! DO NOT ORDER ANYTHING FROM THEM!!!!
UPDATE: I received my order after half a year, and are happy now. Everything would be easier if the inform about transport supplier and tracking. -------------------------------------------- Shit company!!!! Been waiting for several month, and still not received anything. I email for some weeks ago, and they promise to send once more, but still nothing. DO NOT ORDER ANYTHING FROM THEM!!!!
Reply from Sparetoolparts2025-01-03
Hello We are sorry this parcel has not been delivered, as explained via email on the 3rd Dec, this order was dispatched on time, but it must have got lost in the post to Norway. As advised on the 16th Dec we got replacement stock in and this order was sent on the 21st via Royal Mail international Priority Mail, so I'm still expecting this order to be delivered within the next 5-10 days. I'm sorry this as taken so long, but as you can hopefully see, we have been trying our best to get these parts to Norway and you :-)
Excellent service
James took the time to check his stocks and email me immediately about availability of spare parts
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