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Vehicles & Transportation

ss396.com

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102 reviews

4.2102 reviews
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About ss396.com

Data updated
Website
ss396.com
Category
Vehicles & Transportation
Location
United States
Status
Unclaimed
Last 12 months
102 reviews
Replies to negative
94% (16/17)
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2032351200[email protected]ss396.com

About this business

When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.

Written by the business, not verified by us.

Is ss396.com legit?

ss396.com (ss396.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-01.

What reviewers say

AI generated

Reviewers had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and products are securely packed to ensure they remain in pristine, damage-free condition during transit. Many people warmly appreciate the helpful and polite technical assistance provided when choosing specific restoration components for their classic vehicles. However, some people mentioned facing ongoing issues with surprisingly high shipping costs and expensive delivery fees that made online purchases less appealing. A few other consumers also noted that occasionally ordered items arrived missing, slightly damaged, or requiring extra manual adjustments to fit properly on their classic cars.

Auto-generated from all reviews of this business. For reference only.

What people say

D
Don SUnited States · 1 review · Experienced 2026-07-25 ·

The folks at Ground up are wonderful…

The folks at Ground up are wonderful and polite. I am fortunate to do will call pickup. Great experience every time. They continuously try to supply the best quality restoration parts to us. I purchased aftermarket doors on this order.

Reply from ss396.com2026-07-27

Thank you so much for the nice feedback Don! We appreciate your business!

W
WilliamUnited States · 3 reviews · Experienced 2026-07-22 ·

If an incorrect part is shipped, be aware that you're gonna get stuck with high shipping charges

I've ordered a number of parts from the company, I've been very satisfied. There was a mistake when another part was ordered and shipped to me, and initially they informed me that I ordered the wrong part. In fact, I went back and looked at my order...they were incorrect, they shipped the wrong one. Regardless. of the source of an incorrect order, the part has to go back.In order to get a refund, I need to ship it back to them at my expense. Unfortunately, I am asked to be charged full shipping rates from carriers such as FedEx and UPS of almost $200. The company evidently has a bulk.shipping rate which is approximately at $24. I asked them to help me with the shipping. I simply wanted them to send me a shipping label with the bulk rate and I would reimburse them for that. Their response was less than the FedEx and UPS carriers at over $100. quite a conundrum… As the part is only valued at $200. Very unfortunate for a repeat customer who has been dedicated to utilizing their product line. Disappointed with the customer service.

Reply from ss396.com2026-07-27

Thank you for your continued business and for taking the time to share your experience. We're sorry to hear that this situation left you disappointed. After reviewing your order, it appears your vehicle is a 1969 Camaro, while the parts ordered were for a 1968 Camaro. Although we were able to provide a discounted return shipping label, we understand that the return shipping cost was still significant due to the size of the shipment. We'd also like to clarify that the shipping charge paid at checkout is often only a portion of the actual cost we pay the carrier. Like many retailers, we absorb a significant portion of shipping expenses to remain competitive and offer affordable shipping options to our customers. Unfortunately, those discounted outbound shipping rates typically do not apply to return shipments, particularly for large or oversized items. That said, we believe there were opportunities for us to provide a better overall experience. Our goal is always to treat our customers fairly and find reasonable solutions, especially for those who continue to do business with us. We appreciate your feedback and would welcome the opportunity to review your situation again. If you're willing, please contact our Customer Support team, and we'll be happy to revisit your order and see if there is anything further we can do to help.

B
Bob FrantzUnited States · 2 reviews · Experienced 2026-07-12 ·

Cheaper is not better.

I had gotten some door molding from Amazon. After getting everything installed I could not shut the doors and had to slam the trunk. Now they work fine. I did have some trouble with the outer felts. They curve up on the ends. It looked in the manufacturing process they made them straight and then tried to curve them leaving a pucker at the end. I was able to work them out on one side but the other I still have a pucker.

kristi mayerUnited States · 1 review · Experienced 2026-07-09 ·

The part was manufactured incorrectly

The part was manufactured incorrectly. The transmission cross member had the transmission mount welded off center and would not align correctly. I am requesting a full refund, including freight.

Reply from ss396.com2026-07-13

Thank you for bringing this to our attention. We're sorry to hear the transmission crossmember did not meet your expectations. Please contact our customer service team so we can review the issue and assist you with your request—we're here to help resolve this for you.

E
Ed LangeCanada · 3 reviews · Experienced 2026-07-06 ·

website not easily navigated,I place an…

website not easily navigated,I place an order at $137us and was quoted $209-$349.00 for FedEx shipping to AB Canada, called them to ask why and was told very rudely that the quotes were accurate and it was up to me to proceed, well I placed the same order through Camaro Central and the FedEx shipping is $69.00. Well all you enthusiasts out there do yourself a solid and shop around

Reply from ss396.com2026-07-07

Thank you for your feedback. We're sorry to hear about your experience and apologize if our service did not meet your expectations. Our international shipping rates include applicable taxes, duties, and direct delivery to your door, which may account for the difference in pricing. If you'd like us to review your shipping quote or discuss your experience further, please give our customer service team a call—we'd be happy to help.

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