Good prices fast shipping of a variety…
Good prices fast shipping of a variety of parts.
About ss396.com
Data updated- Website
- ss396.com
- Category
- Vehicles & Transportation
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 94% (16/17)
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About this business
When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Written by the business, not verified by us.Is ss396.com legit?
ss396.com (ss396.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-01.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and products are securely packed to ensure they remain in pristine, damage-free condition during transit. Many people warmly appreciate the helpful and polite technical assistance provided when choosing specific restoration components for their classic vehicles. However, some people mentioned facing ongoing issues with surprisingly high shipping costs and expensive delivery fees that made online purchases less appealing. A few other consumers also noted that occasionally ordered items arrived missing, slightly damaged, or requiring extra manual adjustments to fit properly on their classic cars.
Auto-generated from all reviews of this business. For reference only.What people say
very helpful when needed to speak to…
very helpful when needed to speak to customer service, fair prices and great availability
Reply from ss396.com2026-08-31
Thank you for the great feedback! We’re glad to hear our customer service team was helpful and that you’re happy with our pricing and availability. We truly appreciate your business!
They really suck with customer service
They really suck with customer service. I have purchased many of products since I’m rebuilding six classics. I spun the wheel for my 10 percent off and when I didn’t get I called first thing this morning and I was told I was a day early and I didn’t read the small print. He said to me that a lot of people had the same complaint. So instead of giving me the 10 percent he said there was nothing he could do. So I cancelled the order and they want to charge me a handling fee. Well go ahead because you just lost a customer which I know they don’t care about. And by the way this is the third time that their customer service absolutely sucks. I’m moving on they don’t care about the customer.
It is for my 67 Chevelle came and looks…
It is for my 67 Chevelle came and looks great, I will order one for my 67 El Camino
Reply from ss396.com2026-08-31
Thank you for the great feedback! We’re glad to hear it looks great on your ’67 Chevelle, and we appreciate you choosing us for your ’67 El Camino as well. We look forward to helping with your next order!
Yours is the only company I deal with…
Yours is the only company I deal with that.Does not send tracking info and updates. Last time I ordered from here , I had an item had to be returned due to shipping damage. It's order will need to do return due to item.Does not fit my vehicle.
Reply from ss396.com2026-08-31
Thank you for your feedback. We checked your most recent order, and it shows that the order shipped on 8/20, with a tracking email sent that same day (always check spam), and it was delivered on 8/25. We’re sorry if you didn’t see the tracking notification, and if your current order doesn’t fit your vehicle, please give us a call so we can help with the return process.
easy to navigate website and found the…
easy to navigate website and found the parts I needed for my 64 Chevy II.
Reply from ss396.com2026-08-28
That is what we like to hear Paul! Thank you for the business.
Great transaction
Reply from ss396.com2026-08-31
Thanks for the feedback George.
This company is great
This company is great. Easy to navigate website and if I do need to call the people are amazing as well.
Reply from ss396.com2026-08-25
Thanks for the nice feedback SLG!
Incorrect window moulding clips
I received my order in a timely manner. Front windshield moulding fit well however the technician was not able to install it since the window clips did not fit properly. He told me they kept popping out. Thought the window clips I ordered were specific to my 77 Chevy Camaro Z28. Please send the correct clips at your earliest convenience. Thank you.
Reply from ss396.com2026-08-24
Please give our Technical Support team a call so they can help determine the correct clips for your 1977 Camaro Z28 and get you pointed in the right direction.
My order was poorly packaged
My order was poorly packaged. I ordered a new grille stiffener (1969 Camaro) and when it arrived the box looked like it was smashed in order to fit the curve of the metal piece. When I opened it, the grille stiffener itself was bent to the side (where it should have been completely straight). I had to straighten it out using metal working tools, as I didn't have time to exchange for a new one because I wanted to get my car to the show a few days later. It ended up working out, but I feel that I shouldn't have had to fix my brand new item before I could use it on my car.
Reply from ss396.com2026-08-25
Thank you for your feedback. We’re sorry the grille stiffener arrived in that condition. If you had contacted our customer service team, we would have been happy to address the issue and work toward getting you a proper replacement. We understand the timing with your car show made that difficult, and we appreciate your understanding.
I received what I ordered.
Reply from ss396.com2026-08-07
Thanks for the five stars JW!
Parts arrived quick and labeled
Parts arrived quick and labeled. Parts look like quality and fit well on my car.
Reply from ss396.com2026-08-07
Hi Ty, thank you for the feedback!
I've had nothing but great experiences…
I've had nothing but great experiences when ordering through SS396.
Reply from ss396.com2026-08-06
We love to hear this Craig! Thank you for being a SS396 customer!
fast shipping
Reply from ss396.com2026-08-05
Thanks for the five stars Don! We appreciate your business.
The process was seamless
Reply from ss396.com2026-08-05
Thanks for the feedback Kevin!
SS396.com bad experience
I called the location in Palm Coast and told them I wanted to order a sheetmetal firewall and dashpad for a 73 Nova. I told the lady I would drive to their location to pickup the parts to save shipping. She said thats fine but I should pay in advance so the parts would be pulled and waiting on my arrival. So I paid over the phone. I get there and have to wait for the parts to be pulled. So much for paying in advance. Unfortunately, the firewall was bent and not usable. They told me it was supposed to be bent that way when we both know better! I told them no, that it was not usable. The air conditioning suitcase will not seal to the firewall when the heater opening is bent ineard 2 inches on one side. They offered to drop ship one because they only had the one in inventory, but said I had to pay the $160 shipping. Why would I do that when they stated “all” of their inventory had the same damage, and that OER manufactures all of them with the same poor quality? I would just end up having to pay return shipping and a restocking fee! No thanks. I said just refund me and they said they would but that I had to wait 5 days for my refund. They got my money immediately, but want to hang onto it 5 days before giving it back. I drove 6 hours for this? Poor customer service and they offered NO solution. Only finger pointing. The guy up front was very nice and polite. Cant argue with that. But ss396.com is not a customer friendly company when something goes wrong. Buyer beware. ss396.com is a Fairweather Supplier.
Reply from ss396.com2026-08-06
We’re sorry the firewall did not meet your expectations after such a long drive. After inspecting the part and the concerns you raised, we confirmed the same bend was present across our remaining inventory and in the manufacturer’s product imagery, indicating that it was produced in that form. Our team offered to explore sourcing one from another supplier and was transparent about the drop-ship cost, although we could not guarantee another version would be manufactured differently. We also agreed to process a full refund that day. The five-day timeframe referenced was simply the maximum time some financial institutions may take to return the funds. We understand your disappointment, but shouting at our staff and stating that you would not leave until the refund appeared was unacceptable. We believe everyone deserves to be treated with respect, and this is not conduct we are willing to ask our employees to accept simply to retain a customer. While we’re disappointed this experience did not meet your expectations, we believe our team’s character is best reflected by the hundreds of customers who have shared positive experiences with us, including those who regularly shop in person at our counter. We wish you the best with your restoration.
Great delivery time but my box was bent…
Great delivery time but my box was bent out of shape upon delivery.
Reply from ss396.com2026-08-03
Thank you for your feedback! We're glad to hear your order arrived quickly, but we're sorry the package was damaged during transit by the shipper. If the product itself was damaged, please contact our Customer Service team and we'll be happy to assist you in resolving the issue. We appreciate your business and thank you for bringing this to our attention.
I ordered a mirror kit order #4630131…
I ordered a mirror kit order #4630131 and passenger mirror looks like it was painted white at some time. drivers' side came primed gray as it should very disappointed. Now I have to mess around sending pictures and then returning it, what headache. The mirror kit part #MA-70sport-KIT.
Reply from ss396.com2026-08-04
Thank you for your feedback. We're sorry to hear the mirrors were not what you expected. The finish you received is how the manufacturer supplies this kit. We understand the return process can be inconvenient, and we see that your return has already been started. We appreciate your patience and will work to process it as quickly as possible.
GOOD PRODUCT FAST DELIVERY!
Reply from ss396.com2026-08-03
Thanks for the feedback Larry!
Great product choice
Great product choice. OER quality.
Reply from ss396.com2026-07-30
Brian, thank you for shopping with us!
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