When we started SS396.com, a Ground Up Motors company, we had one thing in mind: to bring the best quality restoration parts to everyone, from the weekend driver to the 1000-point restoration. Over the years, we have grown from one person operating out of a garage to our brand new 60,000+ square foot facility in Palm Coast, Florida. Despite our growth, our passion and vision have remained the same: to keep the excitement of classic American muscle running by providing the best parts available, an easy-to-use website, and the best customer support team.
Written by the business, not verified by us.ss396.com (ss396.com) has a 4.2 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is good. 78% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 94% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-09-01.
Reviewers had a great experience with this company. Customers frequently mention that online orders arrive very quickly, and products are securely packed to ensure they remain in pristine, damage-free condition during transit. Many people warmly appreciate the helpful and polite technical assistance provided when choosing specific restoration components for their classic vehicles. However, some people mentioned facing ongoing issues with surprisingly high shipping costs and expensive delivery fees that made online purchases less appealing. A few other consumers also noted that occasionally ordered items arrived missing, slightly damaged, or requiring extra manual adjustments to fit properly on their classic cars.
Auto-generated from all reviews of this business. For reference only.Conveniently showed up in the morning we were spraying primer so scuffed it up and primed it right away
Hey Terrance, thank you for the five star review! We appreciate your business.
Fast shipping but order was short key way and nut for power steering pump
Hey Mark, our apologies. Did you call and let someone know you were short those items? Thank you for the review as well.
The part was easy to order.
Hey Funracer, thank you for the five star review! We appreciate your business!
Fast shipping, good products, easy ordering
Hi Andy, thank you for the review and for shopping with SS396! We appreciate the business!
We canceled the order and you said that you would cancel it. Now you shipped to me and charged you visa?
Hey Dan, I checked with our sales team on this. It shows the order was placed on 5/8, and the cancellation request was not received until 5/12. By that time, the order had already moved into the shipping process and could no longer be stopped before shipment. We apologize for the confusion regarding the timing and status updates. With that said, we do want to help make this right. If you would like to return the item, we will provide a prepaid return shipping label, and once the item is received back, we will issue a full refund. Please contact our sales team to get this finalized, and answer any questions you may still have, at your earliest convenience. Thank you -
they have a good variety , in stock .
Hi Steve, we try to stock as much as we can! Thank you for shopping with SS396, and for the five star review.
Hi Stuart, glad that the belts worked out well for you! Thank you for shopping with SS396!
I received everything in a timely manner, everything looked good except the alternator wouldn't work for my application. You worked with me to return it, so all is great.
Hi Derwin, sorry the alternator didn't work in your application, but glad you were taken care of and had a good overall experience shopping with us! We appreciate your business, and hope to see you again soon.
Glad to hear that Kim! Thanks for shopping with SS396!
Fast and simple
Hey Jason, thank you for the review and for shopping with us!
They had the part that I needed, it arrived in less than a week, 4 days I think with regular ground shipping. It was packaged very well and was received in perfect condition.
Hi Mike! We appreciate the nice review and thank you for shopping with SS396! We hope to see you again soon!
..and thank you Jacob for shopping with us! We appreciate the business.
Item arrived damaged but because I signed for the product the vendor will not honor a replacement. I'm iut $440.00 . I have been trying to see if the company would send me a replacement for over 3 weeks. I'm very disappointed and in the future I will not do business with this company. To anyone who buys from this company, don't sign anything.
Hi Donna, as far as drop ships go there is a 3 day window to report damages, and this was well past that unfortunately. We did make the effort to contact the vendor for you and see what they would do. But, they would not replace due to the time since being delivered and signed for was too long. We apologize for the inconvenience this has caused.
The item I needed was delivered in perfect condition and on time. The price was very competitive.
That is what we like to hear! We are glad your experience with SS396 went well, and we hope to see you again!
They where fast and that's what I like about them, I have ordered from other places but ss396 was the fastest to get me what I ordered
Hey Jackie, we try to get in stock orders out as fast as we can! We thank you for shopping with SS396!
The LED light kit from my order was missing light bulbs. I feel that I need to be sent a replacement kit since this order was incomplete.
Hi Bailey, I looked into this for you. I am told they are working on getting the missing bulbs out to you as soon as possible! Sorry for the inconvenience. Any questions, please give us a ring.
Hey Sam! Thank you for the nice review. We appreciate your business and hope to see you again at SS396!
I needed reproduction wiper blades and 396.com had the correct ones. They shipped them right away and they were priced well. Will be buying other needed parts in the future. I am a repeat customer.
Hey Steve, glad to hear you had a good experience with SS396! We look forward to seeing you again and thank you for the review!
You had the parts and shipping was fast.
Joe, we try to stock as many parts as we can just for reasons like this! We appreciate your business!
Slow shipping, wrong description of the part purchased on the webpage. Return process is a joke, call, get an email that asks for everything already talked about on the phone, need pictures, send in email, more pictures requested because the tech did not read the issue described in the email, send more pictures, then wait, and wait. Still not resolved for a simple return that should have been handled over the phone with the first phone call. Fifteen days after starting my return, still waiting for my refund!!! I was told it might take up to a week to 1.5 weeks after they received the return parts. My first call today I was told they hadn't received the parts, and I said that they had 5 days ago. I offered the shipping number and then the call dropped. My second call I was told it might take up to a week to 1.5 weeks after they received the return parts. This is just sad that a company is run this way. Over twenty days to get a simple refund, ridiculous. I did finally get my refund after asking to speak to the President of the company who never did call me. I also did not get an email regarding my refund, found it by looking at my credit card account.
We’re sorry to hear about your experience and understand how frustrating that process can be. While we’re unable to identify your specific order from this review, we do want to help get it resolved. Our returns process requires gathering details like photos and order information so we can fully understand the issue and provide the right solution. While this can add some time, it helps ensure everything is handled accurately. If this is still unresolved, please reach out to our support team with your order details so we can take a closer look and assist further.
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