StandUp Wireless (standupwireless.com) has a 3.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 55% rate it 4 stars or higher while 30% give 1 star; The business has replied to 99% of negative reviews. Last updated 2026-08-10.
Hello Tracy,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the sim card you received. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Hello Tiffany,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the service you received. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
J
Jeremy Alexander · 1 review · Verified · Experienced 2026-04-22 ·
★★★★★
Very very bad poor service didn't help…
Very very bad poor service didn't help me at all wouldn't even help me activate a phone or anything like and I didn't want to tell me that you guys don't offer free phones when your website says and advertisers that free government phones I would really like to have a phone to be able to get a job and do whatever else I need to do but I can't do that without a phone and your customer service Representatives didn't help me at all I tried to activate a previous phone I own and one that I bought from the internet and they wouldn't activate either one of them phones with my SIM card and then denied me the fact of a free phone
Reply from StandUp Wireless2026-04-24
Hello Jeremy,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the sim card. We know it's frustrating. We don't offer free devices.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Hello Victoria,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
When i put my sim card into the phone it automatically says sim card locked and the mobile data wont even kick on so there's service
Reply from StandUp Wireless2026-04-24
Hello Teona,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the sim card. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
I recently signed up for service, but I am still unable to access the phone number that was assigned to me. While the representative I spoke with was professional and tried to assist, the solution they suggested was a bit unconventional and unfortunately did not work.
I appreciate the effort to find a "workaround," but it felt more like a temporary tactic than a solid technical solution. I would have preferred a more standard troubleshooting process or a direct escalation to the technical team. Currently, I’m still without a working number, which is quite disappointing.
Suggestions for improvement:
The company should provide more standardized training for complex activation issues so representatives don't have to rely on "weird tactics." Faster escalation to technical support would also help resolve these types of access issues more efficiently.
Reply from StandUp Wireless2026-04-24
Hello Pablo,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service. We know it's frustrating.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello Bebe,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
I got my sim card within 1 days of ordering it! The service is great and the number really works!
Reply from StandUp Wireless2026-04-24
Hello Anastasia,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Hello Nilam,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
It doesn’t work i was actually trying to get a phone on this stupid site
Reply from StandUp Wireless2026-04-24
Hello Jamie,
Thank you for reaching out. We're sorry to hear you are experiencing issues with the service.
We know it's frustrating. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Hello Paul,
We are glad to hear that you are having a good experience with our service! Thank you for your positive feedback; we appreciate it.
Sincerely,
StandUp Support
Hello Julie,
Thank you for reaching out.
We're sorry to hear you are experiencing issues with the service you received. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve. Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!
You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen. Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected].
We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Messed up company that sells your data and left their employees with nothing
They sell your number and you get constantly harassed with spam AND scams. Saw the salesperson today and complained only to hear they got laid off with no notice. I guess a company that doesnt respect its customers cant be expectef to respect its employees! Didnt have time today but promised I'd be back to switch my service soon! Idc if service is good, this is for my backup phone anyway. I just look forward to moving my benefit so you not getting paid. Plus I want to help out the employee you screwed over by getting him some $$$. Even offered me a free phone if I bring 5 friends! Now that's a business. 5 ☆ fa sho, 0 ☆ if I could give to you
Reply from StandUp Wireless2026-04-23
Hello Kymere,
Thank you for your feedback. We take concerns like this seriously and will review the matter internally. We’re committed to maintaining a high standard of conduct across our team.
Thank you,
StandUp Support
We're happy you like our product and that it works great for you! We appreciate you taking the time to share your positive experience with us.
Thank you,
StandUp Support
I been trying to get my phone to work on this phone and it's been telling me that the sim and network are locked
Reply from StandUp Wireless2026-04-23
Hello Amylynn,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
Very bad nothing works and the guy yelled at me on the phone
Reply from StandUp Wireless2026-04-23
Hello Tina,
Thank you for reaching out.
We're sorry to hear you are experiencing service issues. We know it's frustrating. Issues like those you are experiencing often require troubleshooting to resolve.
Our Customer Care Team is experienced with helping customers resolve issues like you are describing. Please reach out to us, so we can help!You can reach our Customer Care Team by going to standupwireless.com and clicking the "Chat" button at the bottom of the screen.
Chat is available 8:00 AM to 9:30 PM ET. You can call us 24/7 by dialing 611 from your StandUp phone or 1-800-544-4441. Or you can email us at [email protected]. We appreciate you taking the time to review our service.
Thank you,
StandUp Support
