Stanton Optical (stantonoptical.com) has a 4.4 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
Hi Francisco! We are thrilled to hear that you found our team to be so friendly, personal, and professional. We truly appreciate your support and look forward to seeing you again!
Erika was very helpful and informative and made the check out experience very straightforward. When I came back with probles with my glasses they where able to resolve my issue very swiftly
Hi Karla! We are thrilled to hear that Erika provided such helpful, informative, and straightforward service during your check-out. It is also fantastic to know that when you needed assistance with your glasses, our team was able to resolve your issue swiftly and efficiently. We truly appreciate your feedback and look forward to seeing you again!
I loved my experience everyone was nice fast and easy
Hi Abigail! We are thrilled to hear that you loved your experience and that our team made everything fast, easy, and pleasant. We look forward to seeing you again!
Customer service.. Quick and easy process
Hi Victor! We are thrilled to hear that you experienced great customer service and found the process to be quick and easy. We truly appreciate your support and look forward to seeing you again!
Good service but prices were misleading. Glasses for 79 dollars is not true, not glasses but just the frames. I paid 162.00 just for one pair. So that was disappointing.
Hello Kenneth. We're glad to hear you received good service during your visit. We're sorry to hear the pricing did not meet your expectations. Our promotions typically apply to select frames, while lens options and prescription needs can affect the final price. We appreciate your comments and will continue working to improve communication and transparency. We hope to have the opportunity to serve you again.
This is the Second survey request after submitting the first one completed.
Hi Frank! We apologize for the duplicate survey request, but we truly appreciate you taking the time to share your feedback with us. Your support means a lot to our team!
I bought 2 pairs of glasses, the pair with transition lenses have a fiber trapped between the layers of coating. I am getting them replaced. The second pair have distortion when looking through the lower half of the lenses I will be returning to get this pair fixed as well. Generally unhappy that both pairs have something wrong with them. :(
Hello Jennifer. We’re sorry to hear that your experience did not meet your expectations, and we apologize that both pairs of glasses had quality concerns, requiring one pair to be replaced and the other to be returned for further evaluation. This is not the level of quality, care, or service we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
i loved the service they provided! the manager & everyone there were super sweet !! DEFINITELY RECOMMEND
Hello Marilyn, We're so happy to hear you loved the service and that our manager and team made you feel so welcome. Your recommendation means so much to us, and we truly appreciate your support. We look forward to seeing you again!
Stanton Optical made my experience shopping for glasses a truly positive one. Everyone I met was friendly, welcoming, and genuinely kind. Thank you to the entire team at your Arden location for the outstanding customer service!
Hello Chitra, We're thrilled to hear you had such a positive experience shopping for glasses with us. It's great to know our Arden team made you feel welcomed with their friendly and kind service. We truly appreciate your kind words and look forward to serving you again in the future!
Awesome service from beginning to end. My glasses are great!
Hello Patricia, We're so glad to hear you had awesome service from beginning to end and that you love your new glasses. We truly appreciate your support and look forward to serving you again!
Aileen helped me and was amazing!! She took her time and was very knowledgeable , patient, and wonderful. I will be going back to Stanton always thanks to people like her 1000000/10 reccomend!
Hello Selena, We're thrilled to hear Aileen provided such knowledgeable, patient, and wonderful service. We'll be sure to share your kind words with her. Your 1000000/10 recommendation truly means the world to us! We can't wait to welcome you back to Stanton Optical for your future eyewear needs.
Hello Donna, We're so glad you had an awesome customer service experience. We truly appreciate your support and look forward to serving you again!
Charged for service not requested, and eye testing I didn't receive. Total rip off.will report to B.B.B.$179.00 ENDED UP BEING $299.99.
Hello Vicent, we're truly sorry to hear about your experience. We understand how frustrating it must be to be charged for services you didn’t request or receive, and to find the final cost was much higher than expected. This isn’t the level of service or professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you for sharing your feedback.
The people were very nice. I can only say good things about the service. I am not sure that I would go back because it doesn't seem affordable compared to other providers that I have seen locally.
Hello. We’re so happy to hear that you had a positive experience with our team and received great service. We also appreciate your comments regarding pricing. We strive to provide competitive pricing and a variety of options to meet our patients' vision needs and budgets. Thank you for choosing us, and we hope to have the opportunity to better serve you again in the future.
First off they acknowledge you with a greeting when you first walk in. Customer service and staff were wonderful. Any questions you had a an answer.
Hi Lisa! We're glad to hear our team provided a welcoming experience and was able to answer all your questions with great care. We truly appreciate your kind words and look forward to serving you again!
store employees friendly and helpful
Hi Dennis! We're glad to hear our store employees provided friendly and helpful service. We truly appreciate your feedback and look forward to serving you again!
Everyone was knowledgeable. Had me try new (to me) multi focal contacts. I like them. Helpful staff
Hi Sebrena! We're glad to hear our knowledgeable team helped you find a contact lens option that works well for you. We truly appreciate your feedback and are happy you had a great experience with our staff. We look forward to serving you again!
Advertising for quick turnaround and waited two weeks to complete order. Glasses were sent to wrong address. Disappointing, but will give another chance
Hello. We sincerely apologize that your experience did not meet your expectations. We are sorry to hear about the delay in receiving your glasses and that your order was sent to the wrong location. Please know delivery time frames can vary depending on your prescription, product selection, and any additional upgrades. We truly appreciate you giving us another opportunity to earn your trust. Thank you for your feedback as we continue working to improve our service and overall patient experience.
Horrible experience haven’t gotten my glasses in months I want a refund tbh
Hello Julian. We're sorry to hear that your experience did not meet your expectations, and we apologize for the extended delay in receiving your glasses. This is not the level of communication and service we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
The customer service I received was phenomenal! Thanks Tom
Hello Carole! We’re thrilled to hear you received phenomenal customer service. We appreciate your kind words about Tom and will be sure to share your recognition with him!
293 reviews matching