Stanton Optical (stantonoptical.com) has a 4.4 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
They definitely are nice. I rather see an in office optometrist not virtual. this one got my script wrong to boot. I won’t return but like I say staff is nice:)
Reply from Stanton Optical2026-08-03
Hello Susan, We're glad to hear our staff made a positive impression with their kindness, but we're sorry to learn that your prescription was not accurate and that the virtual exam did not meet your expectations. We understand how frustrating that can be. We appreciate you sharing your experience, as it helps us improve. We wish you the very best with your future eye care needs.
Fast, friendly, and professional! My glasses were delivered sooner that expected, and the staff did a great job of adjusting them for a perfect fit.
Reply from Stanton Optical2026-08-03
Hello Linda, We're so glad to hear you had a fast, friendly, and professional experience. It's great to know your glasses arrived sooner than expected and that our team was able to adjust them for the perfect fit. We truly appreciate your support and look forward to serving you again!
I was a last minute out of town walk in and the lady that helped me was very helpful and knowledgeable.
Reply from Stanton Optical2026-08-03
Hi Tonia! We are thrilled we could help you out as a last-minute out-of-town walk-in. Providing knowledgeable and helpful service is what we strive for, and we are so glad you had a great experience with us!
Had an issue regarding insurance and was given wrong info. The manager was upset and I explained the associate was absolutely amazing she just didn't give enough info needed. The manager advised she would use the experience as a learning experience which is what she should have done. We had a great experience with both ladies.
Reply from Stanton Optical2026-08-03
Hi Dawn! We are so glad to hear that you still had a great experience overall and that our associate took such good care of you. We truly appreciate your understanding regarding the insurance miscommunication, and we are proud of our manager for using it as a positive coaching moment to ensure we always provide complete information. We look forward to welcoming you back!
I LOVE Stanton Optical. I will only go there from now on for my eye care needs. I take all 3 of my children there now too. My eyesight is a little unique and have struggled to find glasses with 20/20 vision -- until now!! Everyone there is so knowledgeable and friendly! Nick is fairly new, but he connected with the kids and I instantly -- he's a real people person! My kids love Saturdays, because there is always a homemade baked goodie for the customers. Nice family owned business. Great place to go!! Highly recommend!!
Reply from Stanton Optical2026-08-03
Hi Angela! We are thrilled to be your family's go-to eye care destination and are so glad we could finally help you achieve clear 20/20 vision. We will be sure to share your kind words with Nick and the team—and let the bakers know the Saturday treats are a hit with the kids! We look forward to seeing you all again soon.
Hi Wendy! We are thrilled to hear that you had a great experience with our team. Providing top-notch customer service is always our priority, and it means a lot to know we hit the mark. We look forward to seeing you again soon!
Easy to work with, great selection and convenient location!
Reply from Stanton Optical2026-08-03
Hi Robert! We're so glad you enjoyed our selection, found our location convenient, and had a great experience working with us. We look forward to seeing you again!
Overall efficiently walk in boom your in getting your eyes scanned measured
WoW it was fast exam and my script required it to be sent out to lab and turnaround was quick got my new glasses
Reply from Stanton Optical2026-08-03
Hi Jay! We are thrilled to hear that you had such a fast, efficient experience with your exam and that your new glasses were ready in no time. We appreciate your feedback!
I ordered four boxes of contacts and didn’t get them
I ordered four boxes of contacts. I only received one box and when I tried to contact online support, it just kept routing me to my local store. The lady at the local store would only order the opposite eye contact for me and then later one more box showed up so now I have three boxes instead of four. The store has been working with me to try to resolve the problem as I cannot get the online customer service to do anything or answer me or talk to me. I will never order from Stanton again or use their eye doctor because this experience has been freaking ridiculous and I’m now going to have to go somewhere else and order one extra box of contact lenses.i love giving my money away for free!!!
Reply from Stanton Optical2026-08-03
Hello Anilao, we're truly sorry to hear about your experience. We understand how frustrating it must have been to receive an incomplete contact lens order, experience confusion with the replacement process, and have difficulty getting assistance through our customer support channels. This is not the level of service and professionalism we strive to provide. Thank you for bringing this to our attention. We've escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Hi Traci! We're glad to hear our team was friendly and knowledgeable during your visit. We truly appreciate your feedback and look forward to serving you again!
Ty and the other staff are great. LOVE Dr. G - very kind gentleman. Prices higher than I am used to paying, but I was able to order what I wanted.
Reply from Stanton Optical2026-08-03
Hi Jenn! We're glad to hear Ty, our team, and Dr. G provided a great experience and helped you find what you needed. We appreciate your feedback regarding pricing and are happy you were able to order the products you wanted. We look forward to serving you again!
I have progressive glasses with all the anti glare and been back to y’all 3 times because my glasses do not transition when I am outside or at all just told I need to be out in the sun more well I work outside and still nothing I want this fixed or my money back very dissatisfaction customer. Rebecca Sanchez
Reply from Stanton Optical2026-08-03
Hello Rebecca, we’re truly sorry to hear that your glasses aren’t performing as expected and that your concerns haven’t been resolved despite multiple visits. We understand how frustrating this must be, and this isn’t the level of service or professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you so much for sharing your feedback with us.
This is my first time to Stanton and I needed a special order from my regular optomitrist . I was treated very kindly and well. I am anxiously awaiting my order.
Thank you.
Reply from Stanton Optical2026-08-03
Hi Barbara! We're glad to hear you were treated with kindness and care during your first visit to Stanton Optical. We appreciate your trust with your special order and look forward to helping you enjoy your new glasses soon!
I have visited your office on multiple occasions in an attempt to obtain contact lenses. Several pairs were tried, but none proved effective. Your manager, Crystal, and staff member, Minty, subsequently scheduled an appointment for me to see an actual doctor at your Bellaire/Richmond location.
During my initial consultation over a month ago, I explained that I was traveling out of the country and needed this matter resolved as a matter of urgency. Two weeks ago, I called your office and spoke with Jayla, who informed me that Minty was on break and that Crystal, the manager, was on vacation and would return on Saturday. I asked Jayla to have Minty return my call after her break, as I was departing the following Sunday, and I left the same message for Crystal. I never received a callback from either of them, and I ultimately left for my trip without the contacts I had been promised.
Given this pattern of unresponsiveness and the failure to resolve an issue I had flagged as time-sensitive, I am requesting a full refund for this transaction. I intend to file a formal complaint with the Better Business Bureau regarding this matter. This situation has gone on far longer than it should have, and I will not be conducting further business with your practice. Going forward, I will consult the BBB before selecting an optometrist.
Reply from Stanton Optical2026-08-03
Hello Anna, we're truly sorry to hear about your experience. We understand how frustrating it must have been to make multiple visits, try several contact lens options, and ultimately leave for your trip without receiving the contacts you had been waiting for, especially after communicating the urgency of your situation. This is not the level of service and professionalism we strive to provide. We’ve escalated this situation for further review so we can address your concerns, and we really appreciate your feedback.
I went to Beaverton location and the manager was phenomenal. She won’t way out of her way to make sure that my glasses looked good on me to make sure I could see a good she even gave me a discount. I was traded like royalty. I will go back and I was really impressed with the eye doctor because the system that they have over there that they use to test your eyes it’s like a snap of a finger and the testing that he was doing on my eyes wasn’t this long vigorous time sitting there in that chair, but it was simple, easy fast and the diagnosis for my eyes was point on.
I have to wear bifocals on the bifocal line was off a little bit. They gave me the bike focal glasses to keep and they made me a new pair. Very pleased with them would recommend them and will go back.
Reply from Stanton Optical2026-08-03
Hi Julie! We're thrilled to hear our Beaverton team provided such exceptional care and made you feel valued throughout your visit. We're glad our team helped you find the right fit, addressed your bifocal concerns, and made the process easy and efficient. We truly appreciate your recommendation and look forward to serving you again!
Hi Dania! We're glad to hear you received excellent customer service from our team. We truly appreciate your feedback and look forward to serving you again!
Michelle was a breath of fresh air. I was traveling from out of town and my current glasses were very troublesome. She provided same day service for 2 glasses. I was so appreciative since I had a wedding later that day and had issues seeing. I am now a new member and will comeback. I’m hoping there is a store in my area.
Reply from Stanton Optical2026-08-03
Hi Kalika! We're thrilled to hear Michelle provided such caring and efficient service and helped you get two pairs of glasses the same day. We're glad we could assist, especially before your special event. We truly appreciate your support and look forward to serving you again!
The young lady that assisted me was very understanding. She went above and beyond to making sure my glasses can be replaced along with my scratched lens. I wish that I could remember her name. If I did, I would give her a major shout out. I can tell you that she was in the front desk where you sign in or ask for assistance. She was doing doul roles.
Reply from Stanton Optical2026-08-03
Hi Dye! We're so glad to hear our team member at the front desk went above and beyond to help replace your glasses and scratched lenses. We truly appreciate your kind words and will be sure to recognize the team for their dedication. We look forward to serving you again!
