Stanton Optical (stantonoptical.com) has a 4.4 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
Not enough staff working for the amount of customers in the store. The staff that were there working were rude and inattentive. Also, was upsold $90 of coating that I did not want. I had a similar experience 6 years ago but thought enough time had passed to give Stanton another try. Sadly, same terrible experience. Will not go back EVER again.
Reply from Stanton Optical2026-08-08
Hello Windi. We’re sorry to hear about the staffing concerns, the inattentive service and especially that you felt pressured into a $90 coating you did not want. This is not representative of the service and care we strive to provide. We’ve escalated this situation for further review so we can address your concerns. We appreciate your feedback.
Great customer service, amazing variety of frames to choose from, very helpful and work with you as much as possible
Reply from Stanton Optical2026-08-09
Hello Isaiah, We're so glad you enjoyed our great customer service and wide variety of frames. It's especially nice to hear our team was helpful and willing to work with you to find the right option. We truly appreciate your support and look forward to seeing you again!
This is a place to go. I literally would have had toto wait 2 weeks at other places for an appointment. I even had to reschedule and I did the appointment in the morning. I was able to receive a pair of the glasses that day in about 2 and a half hours. I do thank you all. I would recommend especially if you need an eye exam instantly, I’ve even had another place cancel my appointment because I didn’t answer the phone not really knowing I needed to confirm the appointment after I already scheduled.
Reply from Stanton Optical2026-08-09
Hello Michael, We're thrilled we could get you in quickly, especially after the frustration of having another appointment canceled. We're also glad you were able to receive your glasses the same day in just a couple of hours. We truly appreciate your recommendation and are grateful you chose Stanton Optical!
I visited the Goldsboro Stanton Optical today and received STELLAR service! AND I walked out same day with my 2 pair of glasses! Amber helped us and she is an absolute gem. I had my toddler daughter with me and Amber and the entire staff went above and beyond to make the both of us happy and comfortable. As a parent it is so refreshing to be able to bring my child and be embraced with nothing but kindness and warmth. Thank you Amber, Glenda and Nancy! You gained Stanton Optical a new loyal customer.
Reply from Stanton Optical2026-08-08
Hello Arianna, We’re thrilled to hear Amber, Glenda, and Nancy made you and your daughter feel so welcome and comfortable. It’s wonderful to know you were able to leave with two pairs of glasses the same day! We truly appreciate your trust and are honored to have gained a new loyal customer.
Good deal free eye exam and two pairs of eyeglasses. Received first pair same day in 30 minutes after exam. Cute frames selection. Awaiting second pair to be made next week because specific lens supplies ran low and weren't on hand in store, thus need to be shipped to complete. Quick process to get functional enough eyeglasses.
Reply from Stanton Optical2026-08-09
Hello Lessie, We're glad you found the deal, frame selection, and quick service to be a great value. We're especially happy you were able to receive your first pair the same day in just 30 minutes. We appreciate your patience while the special lenses for your second pair are being shipped, and we're grateful you chose Stanton Optical!
I'm a wheelchair bound senior who came to Stanton in Tyler, TX as a new patient. From Autumn (who did my exam), Jennifer (who assisted on my frames, fitting and lense options) and Amy (the store manager) - these 3 ladies were the reason I purchased 3 great frames, progressive & transition lenses. I was treated the whole time with patience and respect. LOVE MY GLASSES 🧡
Reply from Stanton Optical2026-08-09
Hello, We’re thrilled to hear that Autumn, Jennifer, and Amy treated you with such patience, respect, and care throughout your visit. We’re especially glad they helped you find three frames and the perfect progressive and transition lens options. Most importantly, we LOVE hearing that you LOVE YOUR GLASSES! We’ll be sure to share your kind words with the team.
Prices are a shock especially with insurance and advertised deals
Glasses did not come in on time but went to another state even when they said they were there they weren’t
Went to pick up and she acted surprised when I said they didn’t fit and she had to adjust them AND I only get 30 days if they need to be adjusted again????
First time I have tried Stanton since they built directly across from Americas Best
Should have known
But they were friendly and had a great selection
Reply from Stanton Optical2026-08-07
Hello Mary. We’re glad to hear our team was friendly and that you enjoyed the selection of frames but we’re sorry for the concerns regarding pricing, delivery delays, and the fit and adjustment of your glasses. This is not the level of service we aim to provide. Please note that most of our special offers cannot be combined with insurance or other discounts. We'll be escalating this internally to ensure its thoroughly reviewed. We appreciate your feedback.
Everything was outstanding at Stanton Optical except for the price. It was advertised as 2 glasses for 79$ but, when it was over, my total came up to be 700+. The staff member that did my girls eye exam was also the one who helped me out. Mr. Johnson if I'm not mistaken was excellent, he helped me out so much that both my girls walked out with 2 pairs a piece, as the advertisement stated but, without leaving me broke. Thank you
Reply from Stanton Optical2026-08-07
Hello! We're glad Mr. Johnson and our team provided excellent service and helped your daughters find the right glasses while working with you to find an option that fit your needs. We appreciate your feedback regarding pricing and will continue working to provide clear information about our offers and options. We truly appreciate your support and look forward to helping your family again!
The misleading advertisement is the main reason for the review. You make it sound like you're going to get a couple pair of glasses and a free eye exam for around a hundred bucks which is not the case. It's nothing but upselling at that point and paying for the lenses. Plus I wasn't happy when I was going to get the Bluetooth sunglasses yet they didn't say that the actual lenses were going to be clear. Wasn't too pleased about that, especially for the prices I was paying for everything.
Reply from Stanton Optical2026-08-07
Hello Geoffrey, we’re sorry to hear about any confusion regarding our pricing and promotions, and that it wasn’t explained that the Bluetooth glasses come with clear lenses. Please keep in mind that depending on your prescription, product selection, and any additional upgrades, the package can vary. This is not the level of service and professionalism we strive to provide. We’ll be escalating this internally to ensure it’s thoroughly reviewed. We truly appreciate your feedback.
B
Brian · 2 reviews · Verified · Experienced 2026-08-06 ·
★★★★★
Stanton, getting glasses no so fast…
Stanton advertises getting glasses fast but second time they don’t have the lens in stock. Prescription was wrong that happens but now have to wait for lenses again. Wait time was 45 mins even with the first appointment. The cost is not as advertised!! The only upside so far is the staff was at least friendly.
Reply from Stanton Optical2026-08-07
Hello Brian. We’re glad to hear our staff was friendly, but we’re sorry about the delays, lens availability, prescription concerns, and pricing experience. This is not representative of the level of service we aim to provide. Please know that pricing can vary depending on your prescription, product selection, and any additional upgrades. We appreciate your feedback as we continue working to improve communication, accuracy, and the overall patient experience.
Angie and Kazzandra where so helpful from beginning to end. They did an amazing job in explaining everything to me, both 1st and 2nd visit. 😊 They made me feel so comfortable and recieved me with a great attitude an smile. The type of customer service a lot of places need!
Reply from Stanton Optical2026-08-07
Hello Yesenia, We're thrilled to hear Angie and Kazzandra provided such helpful, friendly service from beginning to end and made you feel comfortable on both visits. We'll be sure to share your kind words with them. We truly appreciate your support!
I didn't even know about this company until I was going to my eye doctor appointment and saw it on the corner. They had a wonderful special $78 including eye exam for two pair of single vision.
The store was very nice and clean and had plenty of glasses to choose from and the latest technology. I received my glasses promptly and I'm very happy with them and with the service.
Reply from Stanton Optical2026-08-07
Hi Michelle! We're so glad you discovered us and had such a positive experience. It's great to hear you enjoyed our selection of frames, clean environment, technology, and prompt service. We're happy you found great value and are enjoying your new glasses. We truly appreciate your feedback and look forward to seeing you again!
J
Jennifer James · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
Great Customer Service
My appointment ran a little late but the customer service more than made up for the delay! Amy, the Brand Manager was on top of things and helpful. She made sure I was able to maximize my insurance benefits with my exam, contacts and glasses. My glasses were ready same day even though I picked frames later in the day.
Reply from Stanton Optical2026-08-07
Hi Jennifer! We're so glad Amy provided helpful and attentive service and made sure you were able to make the most of your benefits. It's great to hear she helped guide you through your exam, contacts, and glasses options while providing a positive experience. We're also happy your glasses were ready the same day! We truly appreciate your feedback and look forward to seeing you again.
C
Charlotte · 6 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
2 year visit
I like to know what I am paying for something and there was no price on the glass frames that I had picked out. I might have picked something different.
The assistant was very helpful and friendly, and offered her opinion of which looks best on me
Although I got a eye test, there was no mention of glaucoma, dry eye or cataracts
Which would’ve been helpful for suggestions in medication
Reply from Stanton Optical2026-08-06
Hello Charlotte, We’re glad to hear our team member was helpful, friendly, and took the time to assist you with selecting frames that suited you. We understand your concerns regarding not having pricing information readily available on the frames and how that may have impacted your selection. We also appreciate your feedback regarding the exam experience and the importance of having clear information about your eye health concerns and available options. We’ll share your comments with our team as we continue working to improve communication and provide a more transparent experience. Thank you again for taking the time to share your thoughts. We appreciate your feedback and hope to have the opportunity to serve you again.
Staff was excellent. Service was awesome and price was divine.
Reply from Stanton Optical2026-08-04
Hi Luis! We're thrilled to hear you had an excellent experience with our team, enjoyed the service, and found great value. We truly appreciate your feedback and look forward to serving you again!
When I’m told if I buy 2 pairs of glasses eye exam is free. At checkout I was charged for seeing the Doctor. Total WRONG. I think I was over charged. But how can I prove it. This was the first time me using Stanton and probably my last.
Pros:
The staff was friendly, all tests were done professionally, and the technician explained each test, as well as any additional test pricing (I have dry eye issues which were optional tests)
Post testing, another technician asked questions and guided me in picking out appropriate frames. The new glasses came in on time and the quality of the prescription is excellent!
Cons:
At this particular store, the setup was confusing. Customers walk into the large, well lit showroom of eye glass frames, but the check-in desk was located behind a wall toward the back of the store, with no clear signage directing customers where to go. More than one customer was confused and had to be directed to their desk.
Also, the frame technician has no way to know which customer is next. The customer before me took quite awhile to pick out her frames, and at least 3 of us were waiting on the technician, wandering around and looking at frames while we waited. Either a sign- in sheet or a number system would have helped her.
Reply from Stanton Optical2026-08-03
Hi Karen! We're glad to hear our team provided professional care and helped you find glasses you love. We appreciate your suggestions regarding the store layout and customer flow, and we’ll share them with our team as we continue improving the experience. We look forward to serving you again!
