Stanton Optical (stantonoptical.com) has a 4.4 out of 5 rating on OK.one, based on 293 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 77% of negative reviews. Last updated 2026-08-10.
We had gone to a different place prior and had some difficulty. The staff at Stanton Optical in Sand Springs were super helpful and kind. We got an extremely reasonable deal and my daughter was so happy with her new glasses. We will be back!
Reply from Stanton Optical2026-08-09
Hello Kayli, We’re thrilled our Sand Springs team could make things easier after your previous experience and help your daughter find glasses she loves at a great value. We’re so glad she’s happy with them, and we look forward to seeing you both again!
Service with the optometrist was good, super quick but good. The receptionist in back was nice but over worked and it showed. The cleanliness of the store was not up to par at all. Running a vacuum would be an improvement.
Was quick and efficient. Granted they didn’t have my script for the two pair $79 but got me the next price which was still a lot cheaper than the most expensive. Maybe the whole process fm first walking in without an eye appointment to walking out with two new pairs of eyeglasses took 2 1/2 hours on a Saturday.
They looked to be understaffed, so my appointment went an hour over & I was honestly agitated because I had other plans.. but then Kira, who helped me pick out frames, turned it all around! She was honest, kind, & patient with all of my questions & indecisiveness, & made sure to help me get within my budget on frames! She was so great to work with that I will be coming back just to work with her! 5 stars just because of Kira 😊
Reply from Stanton Optical2026-08-09
Hello Baylee, We’re sorry your appointment ran longer than expected, but we’re so glad Kira was able to turn your experience around. Her honesty, patience, and dedication to helping you stay within budget truly mean a lot. We’ll be sure to recognize her for making such a positive difference!
Care Credit. Online scheduling and rescheduling. 10 minute late arrival window. Hybrid eye doctor. Extremely low prices. Easy selection online. Try one lenses online on my phone from home. Service was so fast, so easy, so convenient, so friendly. I will never go anywhere else for my eye care.
Reply from Stanton Optical2026-08-09
Hello Michelle, We’re thrilled to hear you loved the convenience of online scheduling, easy rescheduling, the arrival window, and being able to explore frames from home. It’s wonderful to know that our affordable pricing, convenient care options, and fast, friendly service made your entire experience so easy. We’re especially honored to hear that you’ve found your go-to place for eye care. Thank you for choosing us and for your amazing support!
Hello Heather, We're so glad our friendly and knowledgeable team took the time to guide you through each step patiently. We truly appreciate your support and look forward to welcoming you back!
Everyone was great. Quick appointment. They spent the time with me to pick out the right ones. Couldn't decide so I bought both.
Reply from Stanton Optical2026-08-09
Hello Elaine, We're so glad everyone made your appointment quick and easy and took the time to help you find the right frames. And honestly, choosing both sounds like a pretty good solution to a tough decision! We truly appreciate your support and hope you love both pairs!
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Paul Christian · 1 review · Verified · Experienced 2026-07-18 ·
★★★★★
Great customer service and patience …
Great customer service and patience with me - had to "adjust" my frames 3 times after initial fit.
Reply from Stanton Optical2026-08-09
Hello Paul, We're so glad our team provided great customer service and was patient with you while getting your frames adjusted just right. We appreciate you giving us the opportunity to make sure your glasses were comfortable and fit properly!
From the moment I walked in, the staff was very nice and helpful. They explained the whole process of what I would be doing. They were very thorough with the exam process. The made the whole experience comfortable and easy, and they are very affordable. They let you know exactly when to expect your glasses, and you get them at a reasonable time frame. I recommended them to my family and friends, and I would absolutely go back. Hands down 10/10 service and product. The best investment I've ever made 💖
Reply from Stanton Optical2026-08-09
Hello Stacy, We're thrilled to hear our team made you feel comfortable, explained the process clearly, and provided a thorough exam from start to finish. We're also glad you appreciated our affordability and timely turnaround. Your recommendation to family and friends means so much to us, and we're honored to have earned your trust. We can't wait to welcome you back!
The staff were very kind. They got us in quickly. Smooth experience overall.
Reply from Stanton Optical2026-08-09
Hello Tristen, We're so glad our team was friendly, got you in quickly, and made the entire experience smooth and easy. We truly appreciate your support and look forward to seeing you again!
C
Clara · 7 reviews · Verified · Experienced 2026-08-07 ·
★★★★★
They were very patient not in a hurry
Reply from Stanton Optical2026-08-09
Hello Clara, We're so glad our team took their time and made sure you never felt rushed. We truly appreciate your support and look forward to welcoming you back!
Hello Elise, We're thrilled you had such a great experience with our customer service. We truly appreciate your support and look forward to seeing you again!
TODAY 8/7/2026 around 1: 20PM: I really hate leaving a 1-star review, but unfortunately, my experience was extremely disappointing, and I feel the situation could have been handled so much better.
I went in specifically for the 2-glasses special. The style I was originally interested in wasn’t available on the wall, so I went to the website to look at other options. I found a style I liked online and showed the employee the style I wanted, including the color shown in the picture.
When I returned today to pick up my glasses, I tried them on and immediately noticed that they were far too small for my face. I asked, “Wait, are these youth glasses?” The employee told me yes, they were made for youth.
This is where my frustration really comes in. When I originally selected the glasses, the employee knew they were youth-sized glasses but never informed me of that. Had she simply told me that they were youth glasses when I made my selection on the website, I absolutely would have chosen a different pair. Instead, I was allowed to purchase them without being given that very important information.
I asked to speak with a manager or requested a refund because I felt this was a mistake that could have easily been avoided with proper communication. The employee disappeared into the back for approximately 10 minutes. I eventually had to call out, “Hello?” near the employee door before she and another technician finally came out.
Unfortunately, the second technician explained that they would not return or refund the glasses and that my only option was to purchase another pair if I wanted something different.
That response was extremely disappointing.
I completely understand that businesses have policies regarding returns and prescription eyewear. However, when an employee knows that a customer is selecting a youth-sized frame and does not tell the customer that important information, I believe there should be some consideration and customer service involved—especially when the customer is willing to work with the business to find a reasonable solution. plus It states on their website 30 days to return. I never left the store with the glasses and they both refused to give me a refund.
What bothered me the most was not even the glasses themselves. It was the lack of communication, empathy, and customer service. I would have appreciated something as simple as, “I’m sorry, I should have told you those were youth frames. Let’s see what we can do.” Instead, I was essentially told no refund, no apology, and spend more money if you want a different pair.
I left feeling extremely frustrated and disappointed.
I am not asking for something unreasonable. I simply want either a refund or a replacement pair of glasses without having to spend additional money to correct a mistake that I did not make.
I hope management takes the time to review what happened because this could have been handled completely differently. I would much rather leave a positive review and feel like a valued customer, but unfortunately, the way this situation was handled left a very bad impression.
After leaving the store, I called the Carrollton location to confirm the refund policy. The gentleman I spoke with stated that they do, in fact, offer refunds, especially when a customer is dissatisfied, and that the situation should have been addressed and taken care of while I was there. He was genuinely shocked when I explained what happened, including being told that a refund was not possible and that the staff did not offer any type of solution. I will be visiting the Carrollton location tomorrow to see if they are able to help resolve this situation.
Reply from Stanton Optical2026-08-09
Hello Crystal, we’re truly sorry for the frustration and disappointment you experienced. We understand your concerns about the youth-sized frame, the communication during the selection process, and how your request for assistance was handled. This isn’t the level of service or professionalism we aim to provide. We’ve escalated your situation for further review so we can address your concerns. Thank you so much for sharing your feedback with us.
