Stirlingkit

Michael ParrottUnited Kingdom · 1 review · Experienced 2026-09-04 · Posted 2026-09-16

It was the first time I have purchased…

It was the first time I have purchased a model from Stirling kits. From the original order to resolving some minor problems the sales team have been 100% Thank you Mona and your team.

I have the 1886 car kit

I have the 1886 car kit, had a problem with the crankshaft and bevel gear. Looks like they redesigned the bevel gear and works great now! Thanks for the great customer support!! Please keep it up!! Wayne…

Okmo R18 engine broken parts on arrival.

I received a Okmo R18 engine from Stirlingkit, the package arrived on time and undamaged. On opening the package I found the brass water tank had snapped off, and the slide valve oil cup had fallen out. I contacted Mona at Stirlingkit via email with photos, Mona responded after checking with the technicians at Stirlingkit to say sorry for the problems and that the oil cup is a press fit, and a replacement water tank will be sent to me. Mona was quick to respond, polite, had answers for the problem. (As do the other customer service people at Stirlingkit)

Great customer service

Dennis EckertUnited States · 1 review · Experienced 2026-09-11 · Posted 2026-09-11

I’m updating my August 24 review

I’m updating my August 24 review for order #56106. At first it was difficult to get in contact with someone about this order that I hadn’t received. Mona did start communicating with me and determined the order was lost. She then shipped the order again and I received it in only a few days later. Thank you Mona!!!!!

Outstanding Service From StirlingKit.com Team!

I have been dealing With Mona at Stirlingkit for many years now. Mona always has an answer to my questions within a day of sending her an email. She is very helpful when there is an error or a shortage. I would highly recommend purchasing from Mona and the Stirlingkit Team! You will not be disappointed.

positive progress so far

Doug BrownUnited States · 1 review · Experienced 2026-09-09 · Posted 2026-09-09

Mona worked TIRELESSLY to help me with…

Mona worked TIRELESSLY to help me with several problems I had with my Enjomor V-12. She has ALWAYS been so very kind, caring and compassionate and dispite the huge geographical distance has always been right there. I can't recommend working with her and Stirling Kit highly enough!

In a world of many frustrations

In a world of many frustrations (yes, I'm older than some!) I am amazed at how helpful Mona has been in finding the tiniest of parts. Can't recommend this team more highly.

Wilbur WildeAustralia · 1 review · Experienced 2026-09-08 · Posted 2026-09-08

The company was polite and respectful…

The company was polite and respectful in my idea that I put forward to them . Highly recommend 5+stars.Happy customer.Mick Bell

StirlingKit thrives to satisfy the customer.

I have been a StirlingKit customer for about two years and have purchased several engines from them. Overall, my experience has been favorable. Their support team will respond to emails and offer any assistance needed. They are very helpful and willing to resolve issues about parts, technical difficulties and order status promptly with an emphasis on customer satisfaction. Martin with the support team has a genuine desire to make things right. I recommend Stirlingkit.

I’ve used Stirlingkit for over a year…

I’ve used Stirlingkit for over a year now and have purchased a number of engines and accessories from them, I have always found them responsive to any questions, especially Mona who is a super ⭐

Verry friendly and efficient great…

Verry friendly and efficient great company would recommend.👍

Mono of Stirlingkit service department…

Mono of Stirlingkit service department has been terrific and her service is fantastic. She has been able to source spares for my 16cc Single Cylinder Engine and I know that it does take time to get these spares from the manufacturer and Mona keeps me updated of their progress . Thanks Tony D

Hands down one of the best companies I…

Hands down one of the best companies I have been in touch with. The address my concerns, always supporting and takes the extra time to make things right. Always an email away and responds in a very speedy manner. This company will not let you down. Have a blast with your Steam!

Have done multiple purchases from…

Have done multiple purchases from Stirlingkit and have always recieved my purchases in good condition. Any issues I have had Mona has been ready to assist me find and resolve the issues and get the answers needed. I admit i have been impatient at times yet still receive good customer service. I recommend them. The products keep improving and are pushing the hobby forward with what they provide. Just be patient and you'll be happy.

Great expierience

Promt delivery, quality of product, aftersales response, I have dealt with stirlingkit on a few occassions and always a good expierence.

Great service!

I have always found that Stirlingkit responds to enquiries very quickly and in a most helpful manner. All orders have arrived rapidly in the UK in good condition.

YU XIANG F11-N AH64 RC Apache Attack Helicopter

Great price and quick shipping, with secure packaging made this purchase experience perfect, no issues with product. Customer service is also outstanding!

Excellent Customer Service When I Had a Problem

I recently purchased and completed the TECHING DM229 Original Automobile model from StirlingKit. I purchased it during the original early bird preorder period. The model itself is impressive and I ultimately rated my experience with the DM229 4.5 out of 5. However, because my model was from the early production run, I did encounter a few problems during the build, including a defective part that eventually stopped me from being able to continue. When I started running into problems I was honestly nervous that maybe I had made a mistake buying such an expensive model from a company located overseas. I was ready to start modifying the model myself to try and make it work, but before doing that I decided to contact StirlingKit customer service by email. They responded very quickly. Every email I sent received a prompt response. More importantly, they didn't simply ask me what parts I wanted and mail them out to make the problem go away. Mona, Martin and their technical team actually tried to understand what had happened and determine why the parts had failed. They eventually provided all of the replacement components I needed along with an updated instruction manual at no charge. The replacement parts solved the problem and I was able to continue the build and successfully complete the model. What impressed me even more was that their involvement didn't end when they mailed the parts. They followed up afterward to make sure the replacements had worked. When another customer later reported a very similar problem involving the same area of the model, StirlingKit contacted me again because they were investigating whether the two problems were related. That showed me they weren't only interested in fixing my individual model. They were trying to understand what went wrong so the problem could potentially be corrected for future customers. I have since learned that StirlingKit and TECHING have made a number of improvements to the newer production version of the DM229 based upon feedback from builders of the earlier versions. They have webpage dedicated to it and explaining what they upgraded. I give them a lot of credit for listening to their customers and actually doing something with that feedback. The only downside to my experience was the amount of time it took to receive replacement parts from China. However, that is understandable considering where the parts were coming from, and StirlingKit provided tracking throughout the process. Problems can happen with any complicated product. To me, the real test of a company is what they do after something goes wrong. Based upon how StirlingKit handled my problem from beginning to end, I would not hesitate to purchase another model from them. 5 out of 5 stars for StirlingKit customer service.