StockX (stockx.com) has a 3.8 out of 5 rating on OK.one, based on 257 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews. Last updated 2026-08-10.
Hey there, Wai.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX
Hey there, Ilie.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
very difficult to access the return and then found out there is no return even though the shoes are too small
M
Mr Pak ZIng Ng · 3 reviews · Verified · Experienced 2026-07-27 ·
★★★★★
This platform offers very little…
This platform offers very little flexibility. Customer support is hard to reach, technical issues occur frequently, and there is a lack of follow up for user problems. Over all long delays in shipping.
Generally speaking, I would not choose to shop on this platform. I would only consider making purchases here occasionally for certain special item products.
Reply from StockX2026-08-06
Hello there, Pak.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured, we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX.
It was a different experience because of the bid system , but overall excellent experience, all handled in a timely manner and step by step updates on the status of the item was very helpful.
Hey there, Dimitri.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
Fast delivery but the sneakers were a little yellow not satisfied with the sneakers
Sneakers were a little bit of yellowing on back not satisfied with the pair I received but u let it thru 4 it be delivered I would of liked be notified about condition of sneakers before the delivery
V
Vanja · 1 review · Experienced 2026-08-05 ·
★★★★★
Extremely disappointing experience
Extremely disappointing experience. My package was marked as delivered, but I never received it. Throughout the entire case, StockX repeatedly claimed they had proof that I had signed for the package. When I asked them to provide that proof, they admitted they didn’t have it. The only thing they were willing to send me was an email denying my refund, without any actual evidence.
Instead of investigating the issue or supporting their customer, they simply treated me as if I was lying. I was left without my order, without a refund, and without any accountability from their side.
If you buy from StockX and your package goes missing, don’t assume you’ll automatically get your money back. Based on my experience, you may simply be told that the package was delivered and be denied a refund, even when no proof can be provided. I will never buy from StockX again.
Reply from StockX2026-08-06
Hello there, Vanja.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured, we will continue to work diligently so that no issues are identified in the near future.
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX.
Hey there, Ádám.
We appreciate your review. It’s great to know your experience was awesome and that the item received met your expectations; we can’t wait to see you around using our marketplace again! We consider our customers the most important part of our company, so we focus on high-quality items, completing orders as soon as possible.
Thank you for sharing your experience with us; it helps us improve day after day!
Warm regards,
StockX
Hey there.
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
Regarding this matter, if your tracking information shows your package was delivered, but you did not receive it, we ask that you check with nearby neighbors to see if your package was accidentally delivered to the wrong address or check with the front desk of your residential complex to see if they are holding your package.
If you are still unable to locate your package, contact StockX customer service within 30 days of being delivered, and we will be glad to further review the situation.
If there is anything else we can look into, please contact us at http://help.stockx.com, for further information. In the meantime, we appreciate your patience.
Thank you,
StockX
So many shoes to choose from. The ones my son was looking for they had. Not in the color but had other choices to choose from and his size. Order came in faster than expected as well.
Hey there, Brendan.
We appreciate your review. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again. We consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible.
Thank you for sharing your experience with us; it helps us improve day by day!
Warm regards,
StockX.
The shoes were great. But $48 dollar shoes requiring $5 in taxes and $15 in shipping - basic shipping! - and by grand total being $78 was ridiculous! Won’t be buying from here again.
Reply from StockX2026-08-06
Hello there. Thank you for sharing your feedback with us. It is highly appreciated!
We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience.
StockX is a global marketplace matching sellers and buyers; however, we have a verification process in the middle in order to assure our quality standards. The use of these hubs represents expenses along the process.
There is no set percentage for fees, as these are determined based on the price of the item, location of the seller and buyer, and supply and demand. These will never change after you have placed a bid. Please visit here for further information related to fees https://stockx.com/help/articles/What-are-StockXs-fees-for-buyers
If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you!
Warm regards,
StockX.
Hey there, Anastasios.
It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help.
Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com.
Thank you!
StockX.
Hey there, Nathaniel!
Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive.
At StockX, we deeply value our customers and are here to assist you whenever you need. If you have any questions or concerns, please feel free to reach out to us at http://help.stockx.com.
We look forward to seeing you again soon.
Best regards,
StockX.
