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Hobbies & Crafts

StockX

257 reviews

3.8257 reviews
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About StockX

Data updated
Website
stockx.com
Category
Hobbies & Crafts
Location
United States · Detroit
Status
Unclaimed
Last 12 months
257 reviews
Replies to negative
15% (11/71)
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Is StockX legit?

StockX (stockx.com) has a 3.8 out of 5 rating on OK.one, based on 257 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 15% of negative reviews. Last updated 2026-08-10.

What people say

G
Guest User · 1 review · Verified · Experienced 2026-07-31 ·

My son wore the shoes once and they are…

My son wore the shoes once and they are coming apart at the seams. Not sure if they are fake or just a bad batch. Very disappointed.

K
Kale · 1 review · Verified · Experienced 2026-07-25 ·

Easy!

Easy to navigate the website and track the shoe I wanted

Reply from StockX2026-08-06

Hey there, Kale! Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive. At StockX, we deeply value our customers and are here to assist you whenever you need. If you have any questions or concerns, please feel free to reach out to us at http://help.stockx.com. We look forward to seeing you again soon. Best regards, StockX.

G
Gregory Schnare · 6 reviews · Verified · Experienced 2026-08-04 ·

Great company when I see this logo I…

Great company when I see this logo I know I trust the brand. Thanks for making it easier for us.

M
Mechelle Lockhart · 2 reviews · Verified · Experienced 2026-08-04 ·

The order product and delivery service…

The order product and delivery service is and was awesome

J
John smith · 1 review · Verified · Experienced 2026-08-04 ·

Delivered on time

c
customer · 1 review · Verified · Experienced 2026-08-04 ·

Great colection of sneakers,and…

Great collection of sneakers,and clothes Easy to order,most deliveries on time. P

Reply from StockX2026-08-06

Hey there! It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help. Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com. Thank you! StockX.

C
Christopher · 21 reviews · Verified · Experienced 2026-08-04 ·

Smooth an easy experience

The shopping experience was smooth and easy and quick

N
Nikki Pushkarewicz · 1 review · Verified · Experienced 2026-07-25 ·

StockX used to be a great platform but…

StockX used to be a great platform but it has way too many flaws now. The main issue for me is the validation process. I’ve had several items get rejected that are 100% authentic I get a lot of stuff straight directly from distributors and StockX fails them. My last item has a scan chip in the shirt that takes you directly to an authentication page and they still failed it. That is absolutely unacceptable. The problem is they have a strong hold on the market and they don’t care about user experience. There should be a detailed explanation for every failed item describing the issue. I also had the site take 161$ dollars from a recent sale and I was told that my pay out wallet was set to the wrong current but I never touched my settings. How convenient they fail authentic items and they STEAL a large portion of my money and they get to make money for nothing. It’s very frustrating and there’s no need in making a complaint because their customer service is a joke. I hope they get things sorted out starting with implementing a REAL authentication process because they’re destroying the resale game!

Reply from StockX2026-08-06

Hello there, Nikki. We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience. We are constantly working to improve our process so that your experience goes as smoothly as possible. Rest assured, we will continue to work diligently so that no issues are identified in the near future. If you need additional assistance or have further questions, know you can reach out by creating a case at https://stockx.com/help/contact. We will always be here for you! Warm regards, StockX.

T
Thorny Complex Rose · 2 reviews · Verified · Experienced 2026-08-02 ·

StockX is solid

I never have issues with StockX, always get legit shoes that arrive fast and in new condition. No issues with this company.

Reply from StockX2026-08-06

Hey there, Thorny. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help. Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com. Thank you! StockX.

C
Cristian Morales · 2 reviews · Verified · Experienced 2026-07-31 ·

The whole experience buying with your…

The whole experience buying with your platform is worth the time and money. However, the condition of the boxes it’s deplorable. And that is a decision factor for me. If the boxes continue to arrive in bad conditions I will have to reconsider future purchases. CM

Reply from StockX2026-08-06

Hey there, Cristian! Thanks for your review; we know how important your expectations are. In order to be able to provide you with the best support, we kindly ask you to contact us via our Buyer Promise form (https://stockx.com/help/contact/buyer-promise) and share more details about your item's condition. If you need our assistance reviewing your case deeply, please fill out the form with the required pictures. Please keep in mind that the StockX verification tag needs to be still attached to the item in order to be eligible. We will be more than happy to assist you further. Thanks, StockX.

H
Hope Mccotter · 1 review · Verified · Experienced 2026-07-26 ·

5 stars

Great condition, perfect packaging.

B
Bethany · 3 reviews · Verified · Experienced 2026-07-26 ·

Good experience

Perfect product - a bit slow but to be expectef

Reply from StockX2026-08-06

Hey there, Bethany. We are delighted to know your experience was awesome and can’t wait to see you getting more purchases soon! We appreciate our customers as the most important part of our company, and we are always happy to help. Regarding the shipping time frame, please keep in mind that StockX strives to deliver your item to you within 5-12 business days. Since the StockX marketplace deals with high-value and uncommon products, we want to make sure that the things you buy on our site match our internal quality standards, even though this may take a little longer than you're used to. Thank you for sharing your experience with us! If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com. Thank you! StockX

T
Toronda Jones-Hickson · 4 reviews · Verified · Experienced 2026-08-04 ·

I am very pleased with my purchase and…

I am very pleased with my purchase and the shoes shipped very quickly.

c
customer · 2 reviews · Verified · Experienced 2026-08-02 ·

Stock X delivered my shoes on time and…

Stock X delivered my shoes on time and they were authentic.

A
Andrew H. · 1 review · Verified · Experienced 2026-07-27 ·

Good experience

2nd time using StockX and had another good experience with it. Quick and easy to use. Shipping was fairly quick and was kept up to date on the shoes movements

Reply from StockX2026-08-06

Hey there, Andrew. Thank you for your feedback! We're delighted that you found our marketplace easy to use. We continuously strive to ensure our site is user-friendly and intuitive. Additionally, we consider our customers as the most important part of our company; that is why we focus on completing your order as quickly as possible. Thank you for sharing your experience with us; it helps us improve day by day. Warm regards, StockX.

D
DAE YEON OH · 2 reviews · Verified · Experienced 2026-07-27 ·

On the grounds that after sending the…

On the grounds that after sending the shoes to the buyer, they returned the buyer’s shoes because they were fake, defective, discolored, or yellowed. A foolish platform that bans it permanently. I pray that StockX goes bankrupt soon.

Reply from StockX2026-08-06

Hi there, Dea. Thanks for sharing your feedback! We understand you feel this way, and the last thing we want is to hear our valued customers are not pleased with their experience. Our verification team maintains a robust database with millions of proprietary data points gathered from our years of experience in the field. These insights come from our product experts around the world. There are many indicators that we use to spot inconsistencies. Our verification team is tracking these differences regularly to ensure they know exactly what to look for in a game that is changing daily. However, in the case you find inconsistencies in the item you receive, we have our Buyer Promise form (https://stockx.com/help/contact/buyer-promise), which helps us to ensure that we do our best to sort out any issue with the product that is sent to you. Thank you for sharing your experience with us! Best regards, StockX

J
Jerry Moore · 2 reviews · Verified · Experienced 2026-07-01 ·

My mom wants my to refund it

Reply from StockX2026-08-06

Hi there, Jerry. Thanks for your feedback! At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center (https://stockx.com/help/home) is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply. Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US billing address. We are available Monday through Friday, 9 a.m. - 5 p.m. ET. Response times may vary, but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received. Thanks for choosing StockX, and have a great rest of your day! Best wishes, StockX.

J
Jessica · 1 review · Verified · Experienced 2026-07-23 ·

Fast!

Fast shipping

F
Frank Mcmahon · 1 review · Verified · Experienced 2026-08-05 ·

I love stock x

Reply from StockX2026-08-06

Hey there, Frank. It’s great to know your experience was awesome, and we can’t wait to see you around using our marketplace again! We consider our customers as the most important part of our company, and we are always happy to help. Thank you for sharing your experience with us. If you have any further questions or concerns, we are here to help. Please reach out to support via http://help.stockx.com. Thank you! StockX.

K
Korby Egert · 1 review · Verified · Experienced 2026-07-26 ·

Over three days since I bought the…

Over three days since I bought the shoes and no update from stockx. Poor customer service as well.

Reply from StockX2026-08-06

Hi there, Korby. Thanks for your feedback! At StockX, we are dedicated to providing excellent customer support to enhance your experience. Our StockX Help Center (https://stockx.com/help/home) is a valuable resource for finding answers to your questions. However, for personalized assistance, you can reach us by live chat (in select regions) or simply select "Contact Us" at the bottom of the page for a prompt email reply. Additionally, in order to make contact with one of our customer service representatives, please request the phone number in our Help Center. Phone support is available to all US-based StockX users with a valid US billing address. We are available Monday through Friday, 9 a.m. - 5 p.m. ET, so don't hesitate to reach out, please call 313-889-7891. Response times may vary, but our goal is to assist you within 48 hours. To help expedite the process, please submit only one request per issue. Inquiries are responded to in the order that they are received. Thanks for choosing StockX, and have a great rest of your day! Best wishes, StockX.