SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
Thanks a lot for sharing with us your thoughts. We will consider about shipping discount to your coutry as well. At the time being, please keep an eye on our reddit community as we also have some events for users from all countries.
The freight charges was too expensive as compared what I have been charged in Taobao official shipping
Thanks. We at SUARGAOO, are always willing to get better shipping prices from logistics providers for our customers. We would like to get more details from you if that's convenient. Our team will send you an email. We really appreciate it if you can check your mailbox and get back to us.
very good services, some things to review like the photos which are sometimes of poor quality or very poorly framed, in terms of loyalty also unfortunately feel forgotten. Compared to other providers who offer the possibility of purchasing certain items with loyalty points, I think it's a shame not to align with the competition.
Thanks a lot for your comment and we really appreciate it. We are working lately to improve the quality of the QC photos. Hopefully you will find the quality a lot better soon. And just in case if you find a QC photo unsatisfactory, don't hesitate to talk to us. It will be a great help. You mentioned loyalty program as well. It will soon be available. You will be able to purchase items using points.Thanks again for your honest feedback.
Update on my review: After I was unable to ship my 2 products( electronics ) I received help from leaving a review here. I did pay a bit more than expected but I am ok with that as long as my products arrive. * I have shipped 3+ times already. So far I am satisfied. But Sugargoo must try to fix their chat support just a tiny bit more.
We are terribly sorry for the trouble. After this case is noted, our team have already contacted you and offered a proper solution for you to ship the products in the warehouse to your address. Hopefully everything will go smoothly. Moving forward if you consider to purchase a product with battery, please contact our live chat support before you place an order. Thanks
Product came ripped, didn't offer refund
We are terribly sorry for the trouble. We will investigate into it and follow up your case via email. Please keep an eye on your mailbox.
The issue you mentioned is the tracking of the pacakge you shipped at the end of September, right? We will check it with the team in charge and send you an email later today. Please keep an eye on your mailbox. Thanks.
The chat is great, they are really trying to help you I would have loved if I could visit shops by pressing on an item and see all products And something that I don't like either is that I can't really add links, I have to do it manually
Thank you for your positive feedback to our chat support team. We're glad to hear they're committed to helping you. We appreciate your suggestions for making it easier to access the store by clicking on items and adding links. We will consider these suggestions as we continue to improve our platform and enhance the user experience. Your feedback is valuable to us and we are committed to making Sugargoo even better!
Not very intuitive but great customer service and great product quality
We appreciate your kind words about our customer service and product quality. We take your feedback seriously and work hard to improve the user experience. Please feel free to let us know if you need help.
We are so sorry that you haven't received the pacakge. Currenly the package is waiting for customs clearance. For this shipping route EMS, delays happen a lot. Our team will also keep an eye on this case and we will send you an email as well. Later you can reply to the email when you need help about the pacakge so that we can better help you out.
Sugargoo provided the cheapest shipping to australia. I have had no issues with their customer service. My only gripe is when they update the website, they often move or remove certain options without informing anyone. Sometimes, their priority buy can take too long also. Other then that, i seriously doubt i will use anyone other then sugargoo.
hank you for your recognition and we sincerely apologize for the issue you mentioned. We have forwarded your feedback regarding the lack of prior notification when we update the site and APP to the relevant department. Regarding your mention of delays in priority purchase service, we have learned from the team that there are multiple possible reasons. And you can offer the order number so that we can further look into a specific order. When such things happen, don't hesitate to contact our live chat support. Every one of us from SUGARGOO is willing to help you out.
i ordered a package for myself and it’s been 7 days and it still hasn’t shipped yet i needed my package between 12-14 days when i ordered it but i don’t think it will arrive by then
We sincerely apologize for the inconvenience caused. We understand that the item you purchased has not been shipped by the seller, and we have made several attempts to contact them. Today, we will reach out to the seller again to inquire about the estimated shipping time. Furthermore, please be aware that the products you purchased from Sugargoo are sourced from third-party sellers. The sellers send the items to our warehouse, and then you will need to pay for shipping from our warehouse to your address. Today, we will be sending you an email from [email protected]. Please keep an eye on your inbox. If you have any questions, you can reply to the email or contact our live chat support. We are here to assist you.
UPDATE After SG's reply to this message, I should add that the link in SG website mentions official/ genuine/authentic product, and as SG says, they buy what is ordered in link from a partner. However these items were not as described and SG does not refund the money. Moreover one of the items I've bought was not in stock at expedition moment, but was previously paid. As I opened a dispute for other items, SG customer support reply this regarding socks paid amount: "Hello, friend about the socks, it has been refunded to your sugargoo account, if you want to withdraw the money to your paypal account, you should cancel the disputes first and then you can withdraw it , plz kindly noted". Basically SG decide to reimburse the money if I cancel the dispute related to other issue. Take your own conclusions. And think twice in the risk of something went wrong with this company, because in such cases you will have to deal with this type of approach. initial review: Sugargoo knows it and the probability of not receiving their products at European Countries are currently higher. Moreover, the worst of all is that SG announce some products as official or authentic but send counterfeit items instead. (Showing nike the link of the product at website announced as official and authentic save me from beeing charged by buying a fake product ).. Sugargoo approach by customer support is just sharing many ways of regrets but keep (steal) customer money on their end, no matter if product are not delivered or is not as decribed, sometimes, propose to buy a protection service next time you bought from them. I've lost plenty $ with them, not to say stealed by sugargoo. Notice, that sugargoo replies at Trustpilot are a kind of template answer, but then they refuse to refund customers. They rather prefer to protect their partners than customers. SG just offer a sorry for your loss. Is up to you take the risk, in my opinion doesn't worth it and Im regret to pay for knowing that. Forget thoose suggestions from sugargoo to order separerately,etc. Because currently EU customs have them marked. Happy to know that EU customs are now more carefully with this company. Hope customers start doing the same. If you go trough this experience, and I've noticed some similar reviews, submit your complaint to european agencies related to online frauds, because sugargoo and his accomplices are violating international commercial legislation to make profit and add to theirt revenue losses caused to "scamed" customer . Then this is how sg supportreply "Hello, we can't interfere with the customs behavior. I'm sorry, but I suggest you buy insurance service for the parcel next time, so we will help you bear the loss."
Thank you for your feedback. We appreciate your concerns, and we apologize for any misunderstandings about our platform. We would like to clarify that SUGARGOO is a service platform. The services we provide include assisting you in purchasing your selected products in China, warehousing, helping you control product quality, and offering international logistics and shipping services. Please note that the products you purchase through our platform are entirely determined by your choices, not by us. Regarding the issue of packages, we understand that similar situations can occur when shipping domestically in your own country. If insurance is not purchased, logistics providers may have limited assistance in case of package issues. International shipping is also influenced by various factors, which is why we recommend users to purchase insurance for added protection. If there are any unresolved issues you mentioned, please feel free to contact our online customer service. We are here to provide proper solutions for any product or package-related concerns you may have.
Sugargoo cannot solve the issue and system not user friendly and very expensive delivery fee. Seller and sugargoo push each other responsibilities for solving the delivery item.
We apologize for any inconvenience you encountered while using SUGARGOO. We have internally reviewed the issue you raised. We are committed to continuously improving and optimizing our services, and we will also develop more routes that are both efficient and cost-effective. Your feedback is valuable to us, and we appreciate your patience.
It was a HUGE ERROR to use Sugargoo for shipping and TaoBao ordering /logistics! It took them WEEKS to even place our order with the seller and then after we paid OUTRAGEOUS shipping fees, they turned around and told us they measured our products incorrectly and we had to pay even more money to get our customer's order shipped to her! RUN! STAY AWAY FROM SUGARGOO! They are a nightmare to work with! I you value your time and money you will NOT use this company!
We apologize for any inconvenience caused to you. We take the issues you bring to our attention very seriously. However, based on the information you provided, it is difficult for us to determine the specific question. We kindly ask you to contact our online customer service at your convenience or send an email to [email protected] with a detailed description of the problem you are experiencing. We will investigate the matter thoroughly and give you a satisfactory answer. Thank you very much for your understanding and cooperation.
It's good, easy to use, cheap shipping and has good customer service. Only reason I don't give a 5 is because their conversion rates aren't exact, and had some issues with refunds.
Thank you for your feedback on our product! We are glad to hear that you find it good, easy to use, and appreciate our cheap shipping and good customer service. We apologize for any inconvenience you faced with our conversion rates and refund process. We are constantly working to improve these areas and appreciate your patience. If you have any specific concerns or suggestions, please feel free to reach out to our customer service team. We value your input and strive to provide the best experience for our customers.Please be assured that SUGARGOO will not avoid problems, but will work hard to solve them seriously.
Overall experience is great, always very informed and up to date on packages and shipping prices are fair. Would have given 5/5 ratings but I had an issue with a package which didn’t get solved for over 20 days. Other than that everything has been fine
Thank you for your understanding. We have verified the package issue you mentioned. We are deeply sorry for the inconvenience. Customs inspection is unavoidable. According to insurance compensation standards, your package has been compensated. For future parcel shipments, we recommend that you purchase insurance. You can place a new order for the items in the previous package. If you have any questions, please feel free to contact our customer service team. Everyone on the Sugargoo team is happy to help you. Once again, we sincerely apologize for the inconvenience.
Think I just got scammed website wasnt clear enough on shipping as in 2 minds about the fact that my order costed no shipping so thought it was sketchy so tried a refund waiting to get my money back not looking likely
I'm terribly sorry to hear about your unpleasant experience. Please do get in touch with our online customer service, and we'll promptly handle your refund request and resolve the issue. We appreciate your feedback, and we'll take it seriously, striving to improve our service. Once again, please accept our sincere apologies, and we hope to regain your trust.
Sugargoo were very good for the first few hauls and I didn't encounter any issues with their service. However, their service seems to go downhill when you encounter any problems. I only order books so I can't speak for any other item types. 1. Recently I had some books delivered that were damaged on arrival. In the QC photos, they clearly still had their plastic wrapping on, but when I opened the orange bag Sugargoo packs each order in, one of the books no longer had its plastic wrapping and ended up becoming damaged during transport. The others books, which had their plastic wrapping intact were in perfect condition. So clearly, the reason the book got damaged was because someone had removed the plastic wrapping before sealing it in the orange bags. I have a recording of myself unpacking the parcel to confirm that the plastic wrapping was removed before being sealed. However, Sugargoo do not acknowledge this. What is the point in having QC photos if they ignore them when issues are flagged? 2. I wanted to order a special edition book, which would only be available for purchase at 7PM Beijing time. I contacted customer service as soon as they opened at 8AM Beijing time to see if they could help with purchasing this immediately because I was worried the special edition would sell out. I was told no problem, I should order at 7PM Beijing time and then contact customer service again and someone would purchase it for me immediately. Unfortunately, despite me asking several times it took them 2 hours to try and purchase the item, during which time of course it sold out. It was only later that the customer service agent told me that by 7PM Beijing time, the purchasing agents have already stopped working! Why was I told the agent could purchase it for me at 7PM if they are already offline at 7PM? And why am I getting different information from different people? I am so upset and disappointed as I had waited a long time for this special edition. If you can't offer a service, then you should not claim that you can - otherwise I would have used another service and not missed out. It's so disappointing that Sugargoo's customer service is only good when there are no issues (general queries, etc), but as soon as you encounter problems they don't want to know. In summary, Sugargoo are good as long as you don't encounter any problems. If there are problems, forget it.
Reply on September 7： We have understood your concern, and our customer service department has already followed up and provided you with a satisfactory solution. If you have any further questions or need any assistance in the future, please feel free to contact our customer service. Thank you for sharing your feedback with us. We genuinely appreciate your concerns, and please know that we are taking them very seriously. Our team is actively investigating the issue you raised, and we are committed to providing you with a detailed response via email as soon as possible.
The purchasing time of the agents and their attention is very improvable, the communication by message on the items is practically non-existent. Contact with sellers takes too long. Shopping options on both the web and app should be expanded to offer more services and customization. The photos of the items are poorly maintained, are of low quality, poor lighting and often do not serve the customer. The interface of the web and the app should be modernized and offer the same options, currently there are differences. The pre-packing and shipping service does not work fairly, in many occasions for the customer. The best thing is undoubtedly the attention from the live support, always attentive, friendly and responsive.
Thank you for your feedback and evaluation of our service. We understand that you are dissatisfied with the delivery speed of your package. While the processing time of your package is within the normal range, we apologize for any inconvenience caused. To improve our service quality, we are committed to continuously enhancing our efficiency. Additionally, in order to meet your urgent needs, we suggest considering alternative logistics routes with faster delivery times. Our customer service team would be happy to provide you with more information regarding these options. Once again, we appreciate your feedback, and we will strive to make ongoing improvements to ensure your satisfaction. Wishing you a pleasant day!
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