SUGARGOO focuses on creating a comprehensive cross-border e-commerce shopping guide and service platform for individuals and business merchants.SUGARGOO's business includes providing services such as commodity warehousing and delivery for individual users and establish a one-stop service system covering procurement, warehousing, logistics, consolidation, technical support, and marketing promotion for cross-border sellers. Build a multilingual customer service team and AI intelligent customer service system to provide customers with 7*24 hours of uninterrupted service.SUGARGOO provides cross-border commercial services for overseas individual consumers and small and medium-sized business merchants all over the world through the Internet, including: Chinese commodity supply chain services, Chinese commodity procurement services, domestic and international after-sales services, commodity quality inspection services, and personalized packaging services for warehouses , international logistics and transportation services and other one-stop full-process e-commerce comprehensive services.SUGARGOO creates a one-stop service system for small and medium-sized commercial customers around the world at a low cost through the Internet, covering cross-border e-commerce services such as procurement, warehousing, logistics, consolidation, supply chain, technical support, and marketing promotion. SUGARGOO aims to start from "FROM CHINA TO GLOBAL" , let global users experience the charm of "Made in China", and gradually expand to "FROM CHINA TO GLOBAL"!
Written by the business, not verified by us.SUGARGOO (sugargoo.com) has a 3.6 out of 5 rating on OK.one, based on 414 user reviews collected here. It is listed under Business Services and its reputation is mixed. 22% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; 35 of them were added in the last 12 months. Last updated 2026-10-24.
Thanks for your feedback! We strive to provide excellent service and it's great to hear that we met your expectations. If you have any questions or need help, please contact our online customer service. We're here to help!
They quick to respond and all the stuff I got was a 10 out of 10
Thanks for your feedback! We are pleased that our team responded quickly and that you were happy with your purchase. If you have any questions or need help, please contact our online customer service. We're here to help!
Thank you for your compliment on our professionalism! We greatly appreciate your recognition of our team's professional performance. As a professional customer service team, we are committed to providing high-quality service and meeting our customers' needs. Thank you again for your compliment, and we look forward to continuing to provide you with excellent professional service! Thank you!
Customer service was excellent. They took care of my needs and were very responsive.
Thank you for your positive feedback! We're glad our customer service team was responsive and took care of your needs. We appreciate your support!
Super unreliable courier. Selected the express courier but then the item never arrived. After enquiring with their customer service, they are unable to tell exactly where the package is but shrunk all the responsibility blaming it's external fault.
We sincerely apologize for the unfortunate incident and any impression we may have given you that we were unwilling to take responsibility. It is possible that there was a miscommunication among my colleagues, as we genuinely value every customer and their packages. To address the situation promptly, could you please send a message to the moderator of the Sugargoo Reddit community, SUGARGOOM? Additionally, kindly forward an email to [email protected], including your package number, so that we can investigate the matter immediately and offer you a proper solution. We are committed to understanding why you had a negative experience and will make every effort to enhance our service.
I found the courier forwarder's service to be somewhat disappointing. While they did eventually deliver my package, their updates on the status were slow, leaving me feeling uncertain. Additionally, the cost was slightly higher than expected. However, despite these drawbacks, they did manage to get the job done, albeit at a slower pace than I would have liked.
We are terribly sorry for the unsatisfactory experience. For international shipping, there are a lot of factors which may affect the shipping itself. Delays may happen and sometimes the logistics providers are not able to offer detailed tracking status, nor are they able to offer tracking status on time. Especially at this time of the year since there are a lot of packages. As for the shipping cost, when the shipping time is similar, actually our price is already very competitive. If you may find a better shipping route from our competitors, you may also contact our live chat support with some details so that we can better help you out. We always try to do our best to offer good shipping cost.
i haven’t gotten my package, they’ve told me 3 different things, i asked 3 different people where my package is one said it’s in the us, and couldn’t tell me where, and then one said they still had it, and they one told me to be patient
We are terribly sorry for this bad experience. From this comment you are still waiting for the package. We can understand that this could be really frustrating. Please don't hesitate to contact our live chat support or our Reddit community moderator sugargooM and offer us your package number so that we can better help you out. We will also try to figure out why you get different answers about the package status. You can believe in me that we will get it resolved as soon as we can and properly once we get your package number.
It says We are very sorry to inform you that we are unable to deliver your package temporarily due to the mismatch of the city zip code. The package will be temporarily stored in the warehouse. If you fail to contact customer service and provide the correct city zip code within 48 hours. we will cancel your package and return the goods to the warehouse. If you have any questions or need further assistance.please feel free to contact our customer service team at any time. what do i do ?
Sorry to hear that your package could not be delivered due to a mismatched city postal code. In order to learn the cause and solve this problem as soon as possible, please contact our online customer service team immediately and provide the correct city zip code information. Or you can also tell us your order number in the comments. If you need further assistance or have any questions, please feel free to ask the customer service team. They will be happy to provide you with support and solutions. I wish you a smooth solution to the problem and a smooth delivery of your package!
I just need to confirm, I got a pending order right now and its in their warehouse, but today the website is not directing, even in the app also. do they have a problem right now??
Sorry for the trouble. Yesterday we updated both the website and the APP, which results in the issue that you mentioned. You must be able to access both now. Please kindly check the order status now and if you may need any assistance, please kindly reach out to our live chat support. Thanks.
They charged my son $309 to ship about 15-20 pieces of clothing and never mentioned the charge when he purchased the items. Sugargoo is a complete scam site. I intend to post about this scam on multiple social media sites so others don't fall for sugargoo's false advertising.
We apologize for any inconvenience you may have experienced with our services. When you make a purchase from us, the price you pay covers the cost of the product itself and does not include the shipping fee. However, we offer a complimentary storage service at our warehouse for up to 100 days, enabling you to consolidate your items and save on shipping costs. Based on your comment, it seems that you find the shipping cost to be high. In order to assist you further, we kindly request that you provide us with the destination country and the specific shipping route. Don't hesitate to reach out to our live chat support, as they will be able to provide more personalized assistance. Thank you for your understanding and cooperation.
I truly would not recommend this platform to anyone. I did not receive any response from Sugargoo until they got notice that a dispute for my refund was opened with PayPal. It gets worse. Sugargoo the proceeds to send multiple messages saying that the refund has been “frozen” until I cancel my PayPal dispute. I contact PayPal. PayPal told me if I cancel my open dispute I will no longer have Buyer Protection and will not be able to open a new dispute for this matter if I choose to cancel. I am confident Sugargoo knew this. That is why they were trying to press me about cancelling the dispute because I would be out of luck in the end and I have not received any goods or services whatsoever. This platform is completely untrustworthy. Use another platform just not Sugargoo!
We are sincerely sorry for what happened. At SUGARGOO, we really care about our customers. You mentioned that you did not receive any response from us. May I know what is this about? Could you please kindly send an email to [email protected] with a description of the issue that you are encountering with us so that we can help you out more efficiently? Or if it is that you sent an email to us but don't get any reply, you can pm our reddit moderator sugargooM. Get relaxed and please reach out to us as soon as you can.
This company announces items as official and genuine but are counterfeit. You are buying at your own risk, customs and paypal has this company marked. Customs take the items and charge buyer to buy counterfeit items, and if you contact sugargoo they do not repair ou compensate buyer's loss, SG says that they are not aware of items provided by their partners, so it's buyers problem. Paypal protection for counterfeit items do not cover items from sugargoo because this company use a smart approach, send the items in two phases, one expedition to a China address with buyers name that is always received and if you open a claim in paypal due to fake item or not delivered item, SG send them a confirmation of item delivered to your name in China and you cant do nothing more, and lost the money paid for this transaction. The second stage of expedition is from China to foreing country, if it is selected by custom the announced genuine items are indeed fake and not delivered. It's a risk to buy from Sugargoo to Europe. Customer support in this case is unbelievable I'll copy one between hundred messages asking a repair: Buyer: Have you contacted your partner and ask the refund, once their link is misleading? You should help on that because he is your partner and you have a direct channel. Are you going to do it? SG: "Hello friend. Because the customs checks the packages randomly, this is random and also a customs behavior, and we have no right to interfere. Hope you can understand. Additionally, we purchased from the seller based on the link you provided, and we cannot determine the authenticity of the goods."
To begin with, we always announce and remind our users that the products are from third party platform. This is why we should NOT be responsible for the quality and other aspect of the products. We help you to buy from China, while our customers can decide what they buy. When you are buying from China, the products are shipped to our warehouse first. This is how we are able to offer you the Free QC photos and how you can ship products from multiple platform to save on the shipment. And you metioned customs seizure due to strict check. Yes, it happens whether you are purchasing from sellers directly or from us, or if a friend of yours ship something to you from China. However, according to our data, the chance of a package getting seized is very small, like around 0.1%. And we do offer insurance service so that our users can get compensation if anything bad happens. If a seller's link is misleading, of course we will help contact the seller to get whatever you want to know from the seller about the products. However, please be noted that some sellers won't reply and won't offer us what you need. You updated your comments, which means you are still using our service maybe? Please contact us and I believe that we can solve your doubts. Looking forward to your reply.
Ordered one parcel via DPD unfortunately worst experience ever till now. The customer service is replying all the time with the same pre-formulated answers. No transparency. I have the feeling Logistics Provider and Sugargoo don't care. I paid a lot of money. I never give a Review but this one is not funny any more. Insurance should be paid out after maximum 45 days like other Agents do. I can not wait half a year and nobody is caring.
We are terribly sorry for what happened. Recently a few DPD pacakges are held by the customs which result in this serious delay and the bad feelings that there is no transparency. We are really worried about these packages, however currently there is really not much we can do. As you know, it is impossible for us to interfere with the customs clearance process. For your specific DPD package, could you please kindly contact our live chat support and offer us the packaeg number and whether you purchased insurance for it, so that we can better help you out? Thanks. And again we are so sorry for the trouble.
I’ve shopped with multiple times before but 1 of my orders I lost a lot of money on since it got seized
We are so sorry for your loss. Usually customs seizure which is beyond personal control doesn't happen a lot, but when it happens, it is really a big loss to the owner of the package. It is recommended that you can get insurance for the package and make sure that the insured amount covers the total value of the package plus the shipping cost.
Thank you very much for your valuable feedback. We will email you later today or tomorrow asking for more details so we can better understand how to further improve quality from your perspective. Please keep an eye on your email and reply to us as soon as possible. This will be a great help and we will be very grateful. Thanks again.
Everything is easy to understand and the customer service is very active
Thank you for your support and trust. We dare not slack off because of you.
Safe delivery
Ensuring the safe and secure delivery of goods is of utmost importance to Sugargoo. We strive to provide reliable shipping services to our customers, and it's wonderful to hear that your package arrived safely. We appreciate your feedback and look forward to serving you again in the future.
Qc Images are always very Bad and they dont Show important Stuff on them. Other than that Support is very good.
Thanks a lot for your valuable feedback. We will send you an email later today or tomorrow to ask for more details about the QC photos so that we can better understand from your perspective how we can further improve the quality. Please keep an eye on your mailbox and get back to us at your earliest convenience. It will be a great help and we will really appreciate it. Thanks again.
We are terribly sorry for what happened. We checked it in the system and the package was returned by the local government customs. Currently the products are in the warehouse. Please contact our live chat support right away if you need any further assistance to ship the products to you again. Every one of us from SUGARGOO will be very willing to help you out.
Good agent, they get back to you fast and are really reliable. Had a little bit of issues but they resolved it for me😁
Thank you for your positive feedback! We're glad to hear that our agents were responsive, reliable, and able to resolve any issues you encountered. We strive to provide excellent customer service and ensure that our customers have a positive experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!
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