Scammers ordered for 55 EUR delivery…
Scammers ordered for 55 EUR delivery never came and they do not respond to emails!
About sunlu.com
Data updated- Website
- sunlu.com
- Category
- Business Services
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 43 reviews
- Replies to negative
- 16% (17/104)
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About this business
Professional 3D Printing Filament&Resin Manufacturer.We focus on R&D, Production, and Sales of 3D Printing Supplies.
Written by the business, not verified by us.Is sunlu.com legit?
sunlu.com (sunlu.com) has a 3.0 out of 5 rating on OK.one, based on 213 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 48% rate it 4 stars or higher while 46% give 1 star; The business has replied to 16% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were unhappy with their experience overall. People frequently complain about the unresponsive customer service, noting that messages are completely ignored for weeks and support teams fail to assist with warranty claims. Buyers also experience severe problems with missing items, damaged packages, and orders failing to arrive within a reasonable timeframe. Some reviewers were happy with the product quality and fast shipping times. These consumers find the wide variety of 3D printing materials very reliable, praising the excellent color choices and smooth printing performances when purchases arrive correctly. A few people also mentioned that previous purchases went smoothly without any problems.
Auto-generated from all reviews of this business. For reference only.What people say
Ordered for 60 euro worth of filmament… never came
Ordered for 60 euro worth of filmament and waited.....and waited. And the courier service bounced around my city for more than 48 hours until suddenly it was delivered Just not at my door! I start writing Sunlu about my problem. First i write the email that was attached to my order "if you have any questions about your order write to this email" NO REPLY i find another email from another order confirmation and write that. NO REPLY I go too their website find a support email. I write that. NO REPLY. now i've written to their sales email and no reply either. So im 60 euro down and a firm thats just ignoring everything. Stay away from these guys!!!!
Delivered in the wrong country
Purchased 5 filament spools, they got delivered in the wrong country, tried contacting Sunlu 4-5 times and never heard back.
Bad customer service
Bad customer service, they pack the filament in plastic wrap in a thin retail box. If your reel is smashed they refuse to help and will claim they cannot get a refund from shipping. That's irrelevant to the consumer it's literally the law they are responsible for resolving issues as the shipper. Edit: eventually I got a partial refund. Not a great experience but score updates to reflect.
Refusal to give return instructions
I ordered a Sunlu S2. I wanted to return it because it lacked a mechanism for airing out moist air. I contacted customer support and they refused to give me return instructions as I had already opened the packaging, which is in blatant violation of EU customer protection laws. I merely opened the box, inspected the device and carefully put it back.
Bought a heated AMS for a Bambu Labs…
Bought a heated AMS for a Bambu Labs printer. It worked at first but stopped working after a couple of months. Customer service are just ignoring my emails so I am being forced to do a chargeback with my bank.
Scammers
They took my money and then pretending that they delivered it 2.5hours away from my house. Do not do business with them. Tbh its there loss i go through around 200 rolls a year so they lost over £2k a year customer.
For several years I have been using the…
For several years I have been using the resin and filament of the Sunlu brand and never had any problems. their customer services are very professional and fast when needed. you can buy without problems.
Customer Service Is A Complete Joke, Order Never Shiiped
Sunlu's customer service is completely useless, an absolute joke! I placed an order on December 27th, and it is still showing a status of unfulfilled on my account. I've emailed customer service 5 times and have received no response. Tried through Facebook and after several days I amazingly got a reply asking for my order number (which I had already provided in my first message). A few days later there was another response telling me that it was refunded already - it most definitely was not! Sent another message telling them I never got it and once again it's been radio silence - even though messenger shows that they've seen my messages! If you really like their filament, do yourself a favor and save yourself a headache - just order the filament through Amazon. Luckily, I used my credit card to pay so I was able to open a dispute, I probably would never see that money again if it I used a debit card.
Do not buy from this company, terrible customer service
I ordered the new E2 dryer directly via their official ebay store. I received the dryer and the backlight (the part that lights up the screen for night time viewing) began to flicker and eventually died. I reached out via DM on ebay and did not hear back till i messaged a second time, the seller then told me i needed to send a video to a Hotmail email address. This violates ebay TOS and also seems very scammy. I eventually emailed the actual sunlu support email with a video of the faulty screen. Both the ebay account and official email replied and tried gaslighting me into "that it seems you are having trouble operating the green marquee accessory lights" and proceeded to give me instructions on how to operate those, when they are clearly working fine in the video. The accessories lights and LCD screen backlight are completely separate, and any time you use the touchscreen the backlight should come on. Do not buy anything from this company, their customer support is non existent, and they will try to gaslight you into something else so they do not have to fulfill their warranty obligation. I will be doing a faulty product claim with ebay and charge back via paypal since they are not resolving the issue with a clearly faulty product.
Never order from Sunlu…
I will never order from Sunlu International again and I don’t recommend it to others either—you will lose money, time, and nerves. I received a damaged shipment. The store in Germany from which the product was shipped did not respond to emails. After several days, I received a reply (possibly from the USA). They told me to file a complaint with DHL, because supposedly only the sender can submit a complaint. However, DHL requires entering a tracking number to provide contact details. I am not given any contacts and am instead redirected to Smartposti in my country. I contacted Smartposti, who told me to file a complaint with the sender. But Sunlu International sends me back to DHL again. Customer service is below all criticism; they take no responsibility. The buyer is not protected—an unfair company. I strongly advise everyone: do not order directly from Sunlu International.
Waited nearly a month for a filament…
Waited nearly a month for a filament order, never arrived to this day. Contacted on all the emails listed on the website and social media. Managed to contact a representative on Facebook who just told me to contact PayPal to get my money back but I didn’t use PayPal and now every message they send they read and ignore me.
Another vote for boycotting Sunlu
Another boycott for Sunlu. Looks like they're running a scam from the other messages here. Ordered 6 rolls, 3 delivered. Full charge. Responded to my first mail then went completely dark. Was my first order with them. Very poor and irritating. Would not trust them with a larger order. Working with credit card to see if I can reclaim the funds.
I used to love ordering from sunlu…
I used to love ordering from sunlu until now my package never came and i tried to contact Rhen through email 2 times without respons. So now i have to charge them back on the money i paid for nothing… real dissapointment.
One star is way too much
One star is way too much! Have an order out for over 3 weeks, which is now partly delivered. Enquiries about the delivery to their customer service are not responded for over a week now. It's 2026 guys, CS should respond within 24 hours... Never again Sunlu!
Fraudulent Avoid !!!
They never answer their emails. I ordered some fillament 1 month ago and I emailed them about the status of the order but they never answered their emails. I will have to report fraudulent now on my Lloyds bank as there is no other way.
Quality, Design and Experience
Honestly based on my experience with some SUNLU products, filaments(lot of variety), dryers and filament connector, I am very satisfied. The filament quality is high, the packaging is excellent and the products design are so great. No one is perfect, issues can happen, but Sunlu customer service is responsive and helpful. Constructive communication solves problems much better than negative feedback alone.
Sunlu is great filament!!!
I have bought sunlu PLA,PLA HS, &PETG from Amazon, and from their website. The filament never disappoints. The color options and print quality are top notch. It is my go to for for all my 3d print filaments. No tangles, prints smooth.
Ordered 10kg over their Black Friday…
Ordered 10kg over their Black Friday sale, got a great price and it showed up quickly. Always bought Sunlu from Amazon, love their filament, and this is the first time ordering directly from Sunlu.com. I am very pleased!
I could not order anything
I could not order anything. It just said that "The products in your cart are not available for delivery to your location", however it is not clear if there is not shipment to my location at all (Ireland), or the quantity is not enough. This "error" message is not helpful at all.
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