SUPERALINK TRAVEL eSIM SUPER AFFORDABLE & HASSLE-FREE CONNECTIVITY.Stable connection for travel eSIM with UNLIMITED.Superalink is always-On RAPID Customer Support.We are always ready to support you wherever!
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Is Superalink legit?
Superalink (superalink.com) has a 4.2 out of 5 rating on OK.one, based on 84 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 80% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the customer support team for being extremely responsive, helpful, and patient when guiding users through setup questions and resolving technical issues. Consumers mention that the overall service is exceptionally smooth, and connection setup is generally straightforward and fast during international travel across multiple destinations.
Some reviewers were not happy with connectivity problems, noting that the mobile internet connection was sometimes completely unreliable or unusually slow during trips. A few other people also felt that troubleshooting certain daily data package limitations and network restrictions took too long without achieving a proper final fix.
Auto-generated from all reviews of this business. For reference only.
Was skeptical about the site to begin with, and when the esim stopped working not even half way through my trip they said it was successfully activated the first time and they can’t get me a refund for time their esim didn’t work. I would recommend Klook, it worked better for us!
Reply from Superalink2025-12-30
Hi Deborah !
We’re sorry to hear about your experience and truly apologize for the inconvenience caused. We understand how frustrating it is when connectivity does not work as expected during your trip.
According to our system, the eSIM was successfully activated and used, which is why a refund could not be processed under our policy. However, we appreciate your feedback, as it helps us improve our service and support experience.
If you’re still experiencing any issues or need assistance in the future, our team will always be here to help. Thank you for sharing your experience with us.
The Superalink Team
I brought a sum for tunisia and installed it a few days before. Unlike the sims I have used before it activated immediately while still at home despite not being switched on and started counting down. Customer service were very good and refunded me. I purchased again on the day of travel and activated on landing in Tunisia. This was a bit of a pain as I needed WiFi to activate it which kind of defeated the object of an esim! Whilst there is was very intermittent. When my phone connected to free WiFi and then left the area I had to restart my phone every single time just to get the esim working. This was annoying and time consuming and something that you just shouldn't have to do. As a solo female traveller I absolutely depend on esims for safety. As good as the customer service were via what's app etc, I wouldn't use this brand again or recommend, simply because I've never experienced any issues at all with previous providers and connections.
Reply from Superalink2025-12-15
Hi Chrissy,
Thank you for sharing your detailed feedback.
We sincerely apologize for the inconvenience you experienced during your trip to Tunisia. We understand how important a stable and reliable connection is, especially for safety while traveling alone, and we’re truly sorry that the eSIM did not meet your expectations in this case.
We appreciate your kind words about our customer service team and are glad we could assist with the refund promptly. Your feedback regarding early activation, connectivity interruptions, and the need to restart the device has been noted and will be shared with our technical team for improvement.
Thank you again for taking the time to share your experience. We regret that this affected your journey and truly wish you safe and smooth travels ahead.
The Superalink Team
I purchased this eSIM specifically for travel in Colombia, and it turned out to be one of the worst connectivity experiences I’ve ever had.
Every single day (without fail) the automatic APN configuration updates completely broke the eSIM. Data would stop working entirely until I manually deleted and re-entered the correct APN settings.
Even when it was “working,” speeds were painfully slow making basic tasks like Google Maps or WhatsApp almost impossible.
Customer support acknowledged the daily APN issue but offered only generic troubleshooting steps. When I requested a refund due to the service being essentially unusable, they flatly refused, claiming “the eSIM had already been activated.”
I travel frequently and have used dozens of eSIM providers around the world — this was by far the worst experience. Save your money and choose literally any other provider for Colombia.
UPDATE 3.12.2025: Supralink refunded me after seeing this review after initialy claiming 'no refund possible'. Up to you to decide if the image or the customer is a priority for Supralink. I ended up purchasing an esim that actually works.
Reply from Superalink2025-11-25
Dear John,
This is the Customer Experience Team at Supera Link.
We’re truly sorry to hear that the eSIM did not work properly and that it caused you such inconvenience during your trip.
This is not the level of reliability we want our customers to experience.
Our team is reviewing this matter carefully to prevent similar issues in the future, and we would like the opportunity to make things right for you. Please reach out anytime at [email protected]
with your order details, and we will prioritize resolving this for you.
Supera Link is trusted by over 5 million customers worldwide, and your feedback is invaluable in helping us improve further.
Thank you for bringing this to our attention.
- Supera Link Team -
The support service was very active and immediately helped me when I approach them regarding my esim issues and support centre did a very good and satisfactory job and
Hope in future they will implement more plans for more months validity specially Annual plans
Thanks a lot for your proactive approach towards customers and help them
Reply from Superalink2025-11-10
Hi Amit,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Excellent service, used in Canada and US, 3 and 4 days. No issues, excellent service fully satisfied will definitely recommend to anyone. Will surely used again.
Reply from Superalink2025-11-01
Hi Sal,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Hi Jose,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Great network, I was initially having problems but customer care support was good and was very quick.
Reply from Superalink2025-10-20
Hi Harshit,
Thank you so much for your kind feedback!
We’re thrilled to hear you had a great experience with Superalink, it means a lot to us.
Trusted by over 5 million travelers worldwide, we’re always here to make your journeys smoother and more connected.
Safe travels,
The Superalink Team
Claiming to be able to provide a wide selection of esim packages, This site was totally unable to offer anything towards what I wanted, despite changes to spec requested. Yes exactly what I requested widely available elsewhere.
Reply from Superalink2025-10-20
Hi Geoff,
We’re truly sorry to hear about your experience. We always aim to provide a wide range of eSIM plans that meet different travel needs, and we regret that we couldn’t match your specific request this time.
We sincerely apologize for the inconvenience this caused you. If you could kindly email us at [email protected], our Customer Experience Team will look into your case and send you a complimentary coupon as a token of our apology.
Thank you for bringing this to our attention, we truly value your feedback and hope you’ll give us another chance on your next trip.
Safe travels,
The Superalink Team
Had a little trouble with the installation, but the helpdesk helped out very fast and friendly. Great service.
Reply from Superalink2025-09-28
Hello Hofker👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
Hello Kaylade👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
All went smoothly, esim did what it said on the tin. Easily activated, plenty of data at a decent speed. Overall very pleased
Reply from Superalink2025-09-12
Hello David👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
eSim purchasing process was smooth. However internet does not work on my phone after installation, even if I followed all the instructions. After talking to customer service for 15 minutes, they asked me to manually change the APN, which is not specified in the instructions, and then reboot phone. Only then the internet worked.
Reply from Superalink2025-09-12
Dear Gabriel,
This is the Customer Experience Team at Supera Link.
Thank you for sharing your feedback. We are glad to hear the purchasing process went smoothly, but we sincerely apologize for the inconvenience you faced with the internet setup. We understand how frustrating it must have been to follow the instructions only to encounter additional issues.
We are reviewing our setup guides to ensure that APN configuration and reboot instructions are clearly included moving forward. Your feedback is very valuable in helping us improve our service and documentation.
Please feel free to contact us anytime at [email protected]
if you have any further questions or concerns. We will be happy to assist you.
Thank you again for bringing this to our attention.
- Supera Link Team -
Great service wite immediate customer cate support
Reply from Superalink2025-09-12
Hello Stenil👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
*Rating:* 4.5/5 stars ⭐️
I recently tried SuperaLink's eSIM service, and although it was my first time using an eSIM, their support team made the transition seamless. The team is incredibly responsive, helpful, and fast in addressing any questions I had.
The pricing of their eSIM plans is very competitive, especially when compared to other providers. 💸👍 However, I did find navigating the website a bit cumbersome, and I think an app would greatly enhance the user experience. 📊👀
Overall, I'm very satisfied with SuperaLink's service, and I appreciate their commitment to customer support. 👍 If you're looking for an affordable and reliable eSIM provider, I'd definitely recommend giving them a try!
Reply from Superalink2025-09-12
Hello Jessie👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
Best esim with lowest price. Good network availability. Good internet speed. Quick customer support.
Reply from Superalink2025-09-12
Hello Coustomer👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
The e-sim didn't work and i almost got lost because of it.
Reply from Superalink2025-09-12
Dear Felicia,
This is the Customer Experience Team at Supera Link.
We’re truly sorry to hear that the eSIM did not work properly and that it caused you such inconvenience during your trip.
This is not the level of reliability we want our customers to experience.
Our team is reviewing this matter carefully to prevent similar issues in the future, and we would like the opportunity to make things right for you. Please reach out anytime at [email protected]
with your order details, and we will prioritize resolving this for you.
Supera Link is trusted by over 5 million customers worldwide, and your feedback is invaluable in helping us improve further.
Thank you for bringing this to our attention.
- Supera Link Team -
I had some issues with my esim. The problem was solved immediately thanks to the customer service. I love the communication channel (whatsapp).
Reply from Superalink2025-09-12
Hello Robert👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
Very easy to use! And much cheaper than using data roaming or buying a new SIM card. Very helpfull🤍🤍
Reply from Superalink2025-09-12
Hello Bellsss👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
Great Help!!! Very Fast Response with my inquiries and their product is the cheapest of all i have known Esim providers. Highly Recommended. I can suggest they can make their own App on playstore. Thank you!! You're the Best
Reply from Superalink2025-09-12
Hello Garv👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
Hello Irma👋
This is the Customer Experience Team at Superalink. ⚡
Thank you so much for trusting our service.
Superalink is a proven platform used by over 5 million customers worldwide. ✌️
We truly appreciate your support and look forward to your continued encouragement as we grow further.
Thank you again!🙏
- Superalink Team-
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