Superjeweler

Earrings exactly as described

Earrings exactly as described. They look great and were a great deal

Very pretty earrings

I received my earrings in a timely manner, thank you. They are very pretty, I love them. I've received several complements on them. I've had them on since I got them and my ears haven't gotten sore at all.

Timing of delivery was impeccable

Timing of delivery was impeccable. The quality unbelievable. You have got to try Superjeweler” You’ll be pleasantly surprised!

Good product

Beautiful earrings

Beautiful earrings! Arrived quickly. Very happy with the purchase

Perfect

Ease of transaction and speed of shipping

Very nice.

Very nice. Surprised at the quality.

Beautiful necklace

Beautiful necklace, delivered promptly.

Beautiful items at a reasonable price

Returning customer and still great…

Returning customer and still great service

Horrible customer service & Incompetence

Horrible customer service and total incompetence. Spoke to multiple customer service reps who informed me they would overnight an item I ordered due to production delays. When it finally shipped, of course it wasn’t overnighted. Jason Shallenberger, the customer service manager, did nothing to fix the issue and instead chose to play games with me via email. Completely unacceptable.

Great value

great pricing and product as described. Very good value.

Disappointed

To big and no sparkle. Returned and lost $12.00 shipping. Very disappointed.

I have been a customer of Superjewler…

I have been a customer of Superjewler for many years ,I always enjoy looking at their jewelry whether I am looking to buy or just window shopping. The jewelry I have purchased is always just as described and is even more beautiful than the pictures shown , I have never been disappointed . Their customer service is top of the line ,always available with knowledgeable staff who are friendly and answers any questions you may have promptly and politely. I highly recommend Superjewler to anyone looking to buy online ,you can do so knowing your in good hands .

Superjeweler selling jewelry that they say is real but it actually is not

Superjeweler told me that I had purchased real diamonds and solid gold at a discount price. Then I was short on funds so I took all of the jewelry that I had purchased from superjeweler to the pawn shop. The cashier at the pawn shop tested everything that I had brought there and told me that it was all costume jewelry so there was no way that he would be able to purchase anything that I had brought there. I only want to say that if you plan on purchasing anything from this website please make sure that what you purchase is real and not costume jewelry.

Where are my ear rings

I placed an order 9/19/25 for ear rings. Never received them. And customer service is horrible. Lady told me she has to check with her production crew and would call me back. If I can get a refund that would suffice. I bought the ear rings for my grand daughters and they are not happy campers.

Absolutely no customer service

I am so very disappointed with my purchase and the response from the company. Bought 2 bracelets emailed twice to let them know I need to return them as they are ugly, very poor construction and will not latch but nothing. No response from them at all. I have purchased items from them before but will never buy from them again

Terrible experience

Terrible experience! Order placed in July, never came beware! Long story short, I placed an order back in July, and it never came. Every month I would call and see where it is and every month I was told it was on back order, would be here the following month. Finally gave up in October. Please be aware, if you order a piece of jewelry that’s popular and is natural diamonds, you’ll be waiting for forever. The manager said their stuff is shipped in from China, and the necklace was on back order there.

If only I could put zero stars.

If only I could put zero stars. Even though this company advertises as shipping to UK with taxes and duty paid on orders over a certain amount do not believe it. Placed £1000 in June took months to get delivery which went to post office HQ when finally managed to work out it was due to a customs charge. Contacted the company about 15 times via email phone and live chat they finally agreed to pay the jewellery had been returned so now I am still waiting on my money being refunded.nightmare correspondence

I ordered and cancelled a necklace over 3 months ago

I ordered a necklace over 3 months ago, emailed you twice two months ago and then canceled my order with a rep online. Yesterday the "diamond necklace" came in the mail' the worst junk I ever saw. No diamonds at all, just a silver colored heavy chain. I need to return this thing I cancelled 2 months ago and still received. Please contact me; I called you ands told you get back to customers within 24 hours and no one has called.