Superprof Canada (superprof.ca) has a 3.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
What people say
K
Kemal Avgan · 1 review · Experienced 2026-02-27 ·
★★★★★
Weird system
Isnt it kind of ridiculous that you have to pay upfront just to talk to a tutor?
And on top of that, they advertise themselves as offering both in person and online lessons, but after you pay, suddenly they say they only teach online. Thats honestly pretty funny.
Whats worse is when you explain yourself and say you learn much better face to face, they just stop replying. Then you have to deal with getting your money back. first talking to paypal, then contacting someone from Superprof to request a refund. The whole thing takes 4–5 days.
Just a complete mess.
Reply from Superprof Canada2026-03-03
Hi Kemal,
Thank you for your feedback. We are sorry to hear that your experience with our platform did not meet your expectations.
After reviewing your case, we can see that our team promptly assisted you with your queries and provided a solution.
We apologise for any inconvenience caused.
Best regards,
Superprof helped me find more private students and expand my private studio.
H
Hudson greg · 1 review · Experienced 2026-02-24 ·
★★★★★
Misleading marketing: The $50 upfront fee DOES NOT go to the tutor! DO NOT USE Superprof WEBSITE.
Do not give this website your credit card information. This platform relies on highly deceptive practices to trick users into signing up for a hidden, recurring monthly subscription.
When you find a tutor, the site displays their hourly rate $45/hour right next to the booking button which is $49. They do not make it clear that the booking button named "SEND A REQUEST" does not go to the tutor for a lesson and only goes to the system. Instead, it is a hidden "Student Pass" subscription fee that goes directly into the platform's pockets. I thought the extra $4 were just the total cost of the tutor's services, not the website.
I paid a fee to cover charge just for the privilege of speaking to a tutor. When messaging the tutor, they mention that you have to pay separately for their actual time. I quickly cancelled before the first class started and I tried to get a refund. They refuse to return my money claiming its a non-binding contract where I didnt even accept any terms.
If you are looking for a tutor, look elsewhere. Do not support a business model that relies on misleading consumers and hiding the true cost of their service in the fine print.
Reply from Superprof Canada2026-03-03
Hi Greg,
Thank you for your feedback.
We are sorry to hear that things were not clear to you at the moment of subscribing to our service and that your experience with our platform did not meet your expectations.
Please reply to our request for more information on Trustpilot in order to locate your Superprof account and review your case. Our team will be happy to assist you.
Best regards,
Puneet was amazing! She was very responsive and adjusted the session to work with Aura's text date. Aura felt very comfortable and supported through the session. We will def book more sessions in the future.
I received a request for a student and set up an appointment with the parent and student.
The student and I immediately bonded and we are having a great time working side by side on lessons.
Big shout out to Superprof! Since joining, my visibility has skyrocketed. They’ve done a fantastic job referring students to me who are actually looking for my specific expertise. It’s easily the most effective platform I’ve used for connecting with my target audience. 10/10 recommend for any tutor starting out or looking to expand.
Julie has been an absolute pleasure to work with. She is patient, kind, and incredibly knowledgeable. From the very first meeting, she made both me and my niece feel comfortable and confident.
What I truly appreciate is how she takes the time to explain her teaching approach clearly and thoughtfully. She understands how to make lessons educational while still keeping them engaging and enjoyable for a child. Her experience truly shows in the way she communicates and connects.
I feel very confident having Julie guide my niece in this important learning journey. We are looking forward to continuing our lessons with her. Highly recommend!
Extremely helpful for teachers and students. I will recommend to everyone whow ant to tach and learn.
A
Anthony · 2 reviews · Experienced 2026-01-29 ·
★★★★★
Looks like a scam
I tried to find a singing instructor. The first lesson was not free, you get charged $49 for just using the site. The instructor ad turned out to be fake, this person does not exists. I was offered online lessons which I didn't want. Looks like a scam, be ready to lose money.
Reply from Superprof Canada2026-02-17
We are extremely sorry to hear about this negative experience you had. This is, of course not how our platform is meant to work.
Please reply to our request for further details through Trustpilot in order to assist you with this unfortunate situation.
We apologise for any inconvenience caused.
Best regards,
