Superprof Canada (superprof.ca) has a 3.5 out of 5 rating on OK.one, based on 108 user reviews collected here. It is listed under Education & Training and its reputation is mixed. Opinions are polarized: 63% rate it 4 stars or higher while 30% give 1 star; The business has replied to 86% of negative reviews. Last updated 2026-08-10.
I’ve been teaching French on Superprof for several years, and overall my experience has been very positive. The platform offers strong visibility for premium members and connects me with motivated students from diverse backgrounds, especially for online lessons.
What I appreciate most is the flexibility. I can organize my schedule freely, set my own rates, and choose the type of students I want to work with. This has allowed me to build a steady base of learners and maintain long-term teaching relationships through platforms like Zoom.
The interface is straightforward, and creating a profile is quick and intuitive. I also find that students coming through Superprof are generally serious about learning, which makes lessons more productive and enjoyable.
Customer support has been reliable whenever I needed assistance, which adds to the overall positive experience.
If I had to suggest a couple of improvements:
1. More transparency for students regarding how the subscription model works, as this can sometimes cause confusion at the beginning.
2. Additional messaging features—such as the ability to cancel or edit a message after sending it—would help avoid misunderstandings if a message is sent to the wrong student.
Overall, I highly recommend Superprof to both teachers and students looking for a flexible and effective way to connect for private lessons.
G
George Obri · 1 review · Experienced 2025-04-17 ·
★★★★★
Tutor Experience
I have been tutoring on Superprof for 3 years, very easy to use and straightforward!
H
Helen Olayinka · 1 review · Experienced 2026-04-17 ·
★★★★★
A superb learning platform
Tutoring on SuperProf has been an exciting journey for me, the platform had enabled me the opportunity to meet diverse kinds of learners and help them fall in love with Chemistry. The platform is also very easy to use, and interactive.
I especially like the response prompts when I get a new lesson request, as it makes it easier for me to we quickly accept requests or decline if need be, even while I am on the move.
A
Alexander Hong · 1 review · Experienced 2026-04-16 ·
★★★★★
SuperProf helped me start up my business
SuperProf helped me start up my personal training business. I couldn't have got started without out it.
Superprof is a great platform for connecting with tutors such as myself who specialize in specific topics/subjects. I've been tutoring on and off the platform for 5+ years now and have had the opportunity to help tons of people. Support is also incredibly awesome and responsive. That said, unless you're paying a subscription, which I know is a barrier for both tutors and students, you're not going to get seen by students. The platform feels like simply a connecting point for tutors and students as SuperProf also takes profits off it's tutors and has a barrier for tutors to actually get paid ($35 min.) Overall, I love Superprof but some of the methods aren't the greatest for both tutors and students.
F
Frank Foster · 1 review · Experienced 2026-03-18 ·
★★★★★
I have several new clients from…
I have several new clients from Superprof!
a
avi adiafwana · 2 reviews · Experienced 2025-07-16 ·
★★★★★
When I discovered Superprof I didn't…
When I discovered Superprof I didn't think it was real, I decided to trust it, then I realized it's serious, the maintenance, customer service always responds and it's not complicated to use!
J
Jordan Pestell · 1 review · Experienced 2026-04-11 ·
★★★★★
Don’t use this platform
Don’t use this platform. It states it won’t charge you if the tutor you contact refuses. They will charge you regardless. Terrible customer service. Avoid this scam site
L
LuffyTCG · 2 reviews · Experienced 2026-04-04 ·
★★★★★
Extremely deceptive subscription model
Extremely deceptive subscription model, they mention nothing about me having to pay 49$ a month to contact people till the very end, looks like it’s a cost for the teacher but it’s not, do not use this garbage website as they are deceptive on purpose, no where on the main page or teacher page does it mention anything about having to pay to message people, I’ll be contacting my credit card company to get my money back, who pays 50$ to contact 1 person?
Reply from Superprof Canada2026-04-10
Hi there,
Thank you for your feedback. We are really sorry to hear that things were not clear to you when you signed up for our service.
Please reply to our request for more information through Trustpilot so we can locate your Superprof account to review your case and provide further assistance.
We look forward to your response.
Best regards,
The student pass deduction process is unfair and unprofessional. When you submit for a student pass, the deducted amount is automatically withdrawn from your bank account each month without a refund.
Reply from Superprof Canada2026-04-10
Hi Bahram,
Thank you for your feedback. We are really sorry to hear that things were not clear to you when you signed up for our service.
Please reply to our request for more information through Trustpilot so we can locate your Superprof account to review your case and provide further assistance.
We look forward to your response.
Best regards,
I had a really disappointing experience and would not recommend this at all.
Reply from Superprof Canada2026-04-10
Hi Arashpreet,
We're really sorry to hear that your experience did not meet your expectations.
Could you please reply to our request for more information through Trustpilot so we can locate your Superprof account and provide you assistance?
Looking forward to your response.
Best,
j
jeremy prosser · 1 review · Experienced 2026-03-07 ·
★★★★★
Misleading Student Pass billing – Charged $49 just to message tutors, refund denied despite no lessons
I was looking for a math tutor for my grade 9 son (an English language learner in the Burnaby area) and tried Superprof after seeing their ads.
When I tried to message a couple of tutors, the platform prompted me to add a payment method to “send the request,” with wording that strongly implied I would only be charged if I actually hired or booked lessons with a tutor. I added my payment details and sent initial inquiries.
Shortly after, two tutors accepted the request and shared contact details. Superprof immediately charged me the $49 Student Pass fee. I realized right away that this was not what the prompts suggested and requested a full refund on March 9 and March 11 — before any tutoring occurred and with no lessons ever booked or delivered.
Superprof refused the refund, claiming that tutor acceptance alone “fulfilled” the service. Their support repeatedly denied my requests, offered only a 30-day extension I didn’t want, and eventually declared the matter closed. I received no actual tutoring value whatsoever.
This billing practice feels deceptive. The “only charged if a tutor accepts” wording misleads many users into thinking charges are tied to hiring, not mere contact. I’ve since seen dozens of similar complaints on Trustpilot, Reddit, and elsewhere from Canadian users facing the exact same unexpected $49 charge and refund runaround.
I had to escalate to my credit card issuer for a provisional refund and am now filing with the Better Business Bureau and Consumer Protection BC.
Warning to other parents: Be extremely careful. You can find tutors directly on Kijiji, university bulletin boards (UBC/SFU students), or through local services like Mathnasium without this upfront subscription trap. Superprof is not worth the hassle if you’re just exploring options.
Date of experience: March 2026
Would not recommend.
Reply from Superprof Canada2026-03-27
Hi Jeremy,
We are extremely sorry to hear about this unpleasant experience you had with our service. This is, of course, not the experience we aim to provide.
A customer care representative has reached out to you to provide a solution and discuss further details.
We sincerely apologise for any inconvenience caused.
Best regards,
being fooled by the automatic renewal. Will never use this service again... client support just repeat the same lame excuses over and over
Reply from Superprof Canada2026-03-25
Hi Alain,
Thank you for your feedback. We are really sorry to hear that things were not clear to you when you signed up and that you were not aware of renewals.
Please reply to our request for more information through Trustpilot so we can locate your Superprof account to review your case.
We look forward to your response.
Best regards,
T
TB · 2 reviews · Experienced 2026-03-21 ·
★★★★★
“Listen to the 1 star reviews.
Like several other reviewers, it was unclear when signing up for the service that the $49 was going to be charged upon signing up to send a message.
When it says the charge will come out once a teacher “accepts” your request, there is no information on that page saying what that means. And because the hourly fee for the voice teacher I contacted was also $49, I thought that was just going to come out when I booked a lesson. The legal terms don’t show up until AFTER you’ve put in your payment details, in an email.
I ultimately decided the teacher wasn’t a fit, so now I’m out $49 to just send a single message.
Superprof: You have several reviews describing the same scenario; there is an obvious lack of transparency and clarity in your sign-up process, and despite saying in your replies that you will “investigate” to prevent the issue from reoccurring, you clearly have done nothing about it. You seem to be banking on the fact that people won’t understand what your service is so you can make more money. Super shady.
I DO NOT recommend this service. I’ve emailed to request a refund. We’ll see if they do the right thing.
Reply from Superprof Canada2026-03-23
Hi there,
Thank you for your feedback. We are sorry to hear that things were not clear to you at the moment of signing up. However, please note that if you couldn't find a suitable tutor, you can certainly request a refund and follow the guidance of our support team in order to proceed.
Could you please reply to our request for more information through Trustpilot so we can locate your Superprof account and review your case?
Looking forward to your response.
Best regards,
I had a scheduled Zoom appointment but was not provided with a meeting link or clear instructions in advance. I waited approximately 10 minutes before disconnecting. The provider later indicated they were on Zoom but could not find me, suggesting a lack of coordination on their end.
This experience felt disorganized and unprofessional, especially given that appointments require clients to set aside time in their workday. Clear communication and proper scheduling procedures would help prevent this issue in the future.
Reply from Superprof Canada2026-03-25
Hi Yarden,
We are terribly sorry about this experience you had. Our team is reviewing your case, as there was clearly a misunderstanding between you and your chosen tutor.
Our support team will reach out to you by email.
Thank you for your patience and understanding while we find the best solution.
Kind regards,
I've been very helpful to have you helping us. Very often, teachers know how to do their job very well, but they don't know how to gain visibility. That's why your job is important.
Thank you!
Superprof is less of an educational platform and more of a subscription trap designed to catch busy students off guard.
I signed up for one month to message a specific tutor. They then buried the 'auto-renewal' terms in a welcome email and—here is the kicker—sent a renewal notice only one day before the charge. This isn't 'customer service'; it’s a calculated tactic to ensure you don’t have enough time to cancel before they take your money.
When I contacted their support (specifically regarding the lack of notice), they gave a robotic, scripted response essentially saying, 'We got your money, too bad.' They have zero interest in customer satisfaction or fair business practices—they just want the subscription fee for a service I haven't even used since the renewal.
To anyone considering this site: Save your money. There are plenty of other platforms that don't rely on cheap, 'dark pattern' billing tactics to make a profit. I’ve already initiated a chargeback with my bank and will never use this platform again. Absolute bottom-tier ethics.
Reply from Superprof Canada2026-03-23
Hi Mahsa,
Thank you for your feedback. We are sorry to hear that things were not clear to you at the moment of signing up.
Could you please reply to our request for more information through Trustpilot so we can locate your Superprof account and review your case?
Looking forward to your response.
Best regards,
T
T V · 1 review · Verified · Experienced 2026-03-12 ·
★★★★★
Great, convenient way to find quality educators
Easy way to find good teachers, and get one-on-one instruction. I think the one-on-one is fantastic through the video calls and it has helped me learn faster!
Tried to find someone to give lessons to my daughter. Contacted two people. One increased their advertised rate 25%+ and the other changed the lesson to online despite offering in person lessons. Despite these key changes Superprof customer service claimed they had accepted my offer so I was charged. Had to go to my credit card company who sided with me and gave me my money back.
Reply from Superprof Canada2026-03-20
Hi Rob,
Thank you for your feedback. We are sorry to hear about this experience you had while using our website to find a tutor.
Please reply to our request for more information through Trustpilot so we can review your case.
We apologise for any inconvenience caused.
Looking forward to your response.
Best regards,
