Top Notch Customer Service
The customer service representative answered the questions and helped ease my concerns very professionally and effectively.
About Surge Mastercard®
Data updated- Website
- surgecardinfo.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 204 reviews
- Replies to negative
- 0% (0/13)
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Is Surge Mastercard® legit?
Surge Mastercard® (surgecardinfo.com) has a 4.7 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Customer service was very polite
Customer service was very polite. They addressed my issue with care and concern. There isn't anything that needed to change. They were efficient and knowledgeable. Continue with your customer service staff.
I had a great experience with speaking…
I had a great experience with speaking with customer service. They provided wonderful service and very polite
very helpful
It was ok got information I needed
She was very helpful!!
The young lady was amazing
The customer service agent was respectful...
The customer service agent that helped me was very polite, knowledgeable, patient and kind, and took care of my concern. He was also quite respectful in appreciating my patience, when having to put me on hold and promising me that I wouldn't have to wait longer than 2 minutes. He kept his word.
Just great customer service 😀
Great customer Service
Great agent who was professional and…
Great agent who was professional and very helpful
Excellent
Excellent!
Great help today!!!
Mr. Christian was extremely helpful very good at his job.
Great service
Excellent customer service
Excellent customer service! Very friendly!
Helped me with my issue of moving my…
Helped me with my issue of moving my payment due date.
The representative was polite
The representative was polite, honest and knowledgeable. The only issue I had was the annual fee, and a possibility that a maintenance could be applied in the future. Surge Mastercard is charging too much for annual fee. I have been a loyal customer, but if no consideration is given for my great payment history; then I may end doing business once an offer of zero, or a very low APR rate is given by another credit card company .
Mary Customer service was great all my…
Mary Customer service was great all my questions was answered and reassured I understood what was going on with my account...Thanks Mary
When things happen what was happing that…
When I explained what was happing that caused the late payments and returned payment was out of my control, she listened and thanked me for sharing , when I requested they waive those fees she didnt hesatate and gladly helped get the account current and in good standing.
Horrible ongoing experience
Extremely disappointed with this company. The credit limit is very low even when you’re actively working to improve your credit, the APR is much higher than many other credit card companies, and the fees are excessive. What frustrated me the most was being charged a returned payment fee even though my monthly payment was ultimately made. I tried to proactively resolve the issue after a banking/payment error, but customer service told me there was nothing they could do. I’ve had four different credit card companies, and this has been the worst experience by far. Between the high APR, low credit limit, numerous fees, and lack of flexibility from customer service, I would not recommend this company. I plan to close my account as soon as I’m able.