We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Written by the business, not verified by us.
Is Swangift legit?
Swangift (swangift.com) has a 1.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Events & Entertainment and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Refund. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were let down by their experience overall. Customers frequently complained about receiving custom items that looked completely different from the website advertisements and suffered from extremely poor quality materials and craftsmanship. Furthermore, consumers experienced frustrating communication delays and faced major difficulties when attempting to secure proper refunds from the support team.
Some people were satisfied with their orders, mentioning specifically that they received nicely packaged gifts that looked wonderful and matched their personal expectations. A few reviewers also noted that the overall delivery times were acceptable and that the packages arrived safely for their customized holiday purchases.
Auto-generated from all reviews of this business. For reference only.
After looking into the possibility that there may have been a shipping issue I can 100 percent say these people are scammers don’t spend your money here you won’t get anything and a fake tracking link, my bank will give me my money back. Don’t buy here.
Reply from Swangift2025-02-26
Dear customer
We are very sorry for the inconvenience caused to you. We accept the supervision of consumers. Regarding your product, if you did not receive the package, it may be delayed by the logistics company. If you have any questions, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I ordered a 60 dollar neon sign from
This company and never received the product I’m not claiming it’s a scam but I spent 60 dollars to have the tracking system say it was delivered but nothing showed up, I’m disputing it with my bank and I also sent a email to the contact on the website I would be careful, I hope I’m wrong.
Reply from Swangift2025-02-24
Dear customer
We are very sorry for the inconvenience caused to you. We accept the supervision of consumers. Regarding your product, if you did not receive the package, it may be delayed by the logistics company. If you have any questions, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I ordered a premium looking breakfast tray, it was delivered as a flat pack!!! I had to put together flimsy pieces of woods, definitely not worth the money!
Reply from Swangift2025-01-17
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
My son ordered a gift for his partner however the item was not made to a good standard. After reaching out to the company, they kindly offered my son refund of 50%. I asked for it to be 70% and they accepted this. The money was in his account within 5 days which we are grateful for.
Reply from Swangift2024-12-25
Thank you for taking the time to give us positive feedback! We are happy to hear that you had a good time with us. Your suggestions are our motivation to continuously improve and provide better service. We look forward to serving you again soon!
I was very disappointed in the product I received. I felt that the advertising for this product was nowhere near accurate in any way. The bad part about it is that I ordered two of them before I knew what it was going to look like. I will not be ordering from here again and definitely will be letting others know this is not a good place to order products.
Reply from Swangift2024-12-05
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Arrived in time. Box gift was in was a bit tattered and globe was wrapped in Chinese newspaper. I thought the photo would also include the background.... Not just the two people. I am going to have to vamp up the packaging somehow. Globe and stand it sits on are a lot smaller than I imagined they would be. It's still a nice gift though.
Reply from Swangift2024-12-02
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Image was not to edges, extremely inconsistent with line work and broke in transit
Reply from Swangift2024-11-30
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
It was late arriving and the packaging wasn’t sufficient and the box was totally destroyed luckily item wasn’t damaged but had to buy additional packaging as it was bought as a gift
Reply from Swangift2024-11-29
Dear customer
We are very sorry for the inconvenience caused to you. We accept the supervision of consumers. Regarding your product, the outer packaging may be partially damaged during the logistics process in order to protect the goods from damage. If you have any questions about the product, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
It took rather long for them to come back to me regarding some issues with the inscriptions that I wanted. End up, the gift I ordered missed my timeline.
Reply from Swangift2024-11-14
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The lamp I ordered was not assembled nor did it say assembly required. There were also no instructions and it needed a glue gun. I requested a refund but I was told I would have to send it back at my expense. Will not order from this store again.
Reply from Swangift2024-11-11
Dear customer
We are very sorry for the inconvenience caused to you. We accept the supervision of consumers. Regarding your product, all the signs with lights need to be installed by yourself. The length of the light cord is controlled according to the needs of the customer's family. If you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
I’m not satisfied about the quality of the picture and it’s not adjust for my order
( wood watch ) the picture it’s off to the middle.
The quality off the watch it’s perfect
As far no news from the compagny about a exchange or returns possibility
Reply from Swangift2024-10-31
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Got a name plate for a special occasion celebration and was a tad skeptical ordering from here… but was BLOWN AWAY at the product. Swang DEFINITELY delivered and my item was packaged securely to ensure its’ safe arrival.
Will be purchasing off this site again. :)
Reply from Swangift2024-10-30
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Very disappointed in this product as the picture is completely different than what I ordered. The product is very cheap and I am disappointed after I have spent $70 on this. Now I am embarrassed to give as a gift. They will only give a %30 refund which is absolute bs. I will not be buying from this site in the future.
Reply from Swangift2024-10-25
Dear customer
We are very sorry for the inconvenience. We accept the supervision of consumers. Regarding your product, if you are not satisfied with the product you received, please contact our customer service email again: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Very generous of them to send a replacement
Friendly and solve issues
Reply from Swangift2024-10-22
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Got this for my daughter’s 21 bday. It is beautiful!! Perfect!! We both love it so much! Great shipping and great organization of the photos!!! Thanks so much!!!
Reply from Swangift2024-10-15
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
On the first day I had it at my front HUGELY DISAPPOINTED…
On the first day I had it at my front door it rained and when I opened the front door the “custom image of my name was completely gone! HUGELY DISAPPOINTED
Reply from Swangift2024-10-14
Dear Customers
So sorry we apologize for the inconvenience.We accept supervision from consumers. If there are any fading issues with the floor mat products, please contact our customer service email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
Looks nice until I wore it.
Reacted with my skin and tarnished in 1 day.
Even tarnished where names were engraved on.
Reply from Swangift2024-10-09
Dear customers
We have always operated with integrity, adhering to the customer-first attitude, answering customers' questions, and ensuring that every customer has a satisfactory experience. We accept supervision from consumers. If there are any fading or oxidation problems with necklace products, please contact our customer service email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
The 18th photo collage was absolutely beautiful. Wonderfully created n everyone commented how fabulous it was. Many thanks
Reply from Swangift2024-10-09
Thank you for taking your time for positive feedback! We are happy to hear that you had a pleasant experience with us. Your suggestion is our motivation to continuously improve and provide better services. Thank you for liking our product and we look forward to serving you again soon!
Very disappointed. You can't just plug the lighthouse in the wall, has to plug in USB.
Reply from Swangift2024-10-07
Dear customers
We have always been honest in business, adhering to the customer-first attitude, answering customers' questions, and ensuring that every customer has a satisfactory experience. We accept supervision from consumers. Generally, our lighted products are connected via USB. If you have any questions, please contact our customer service email: [email protected]
We will handle it properly for you, please trust us again.
Looking forward to your reply
KESPIRE
funswan.de
Swantwo
Icutee
Iswanshop
Swedegift
Halara
Shingirl