System76 proudly engineers and manufactures premium Linux computers and keyboards at our factory in Denver, Colorado. Our user-driven products, alongside Pop!_OS, give creators, makers, and builders the means to bring forth the future.
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Is System76 legit?
System76 (system76.com) has a 4.4 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 83% of reviews are 4 stars or higher and 4% are 1 star; The business has replied to 89% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers praise the high-performance hardware and dependable systems that consistently meet their daily computing needs. Buyers frequently highlight the exceptional build quality and the extensive selection of reliable components available. People appreciate the knowledgeable staff and responsive customer service team that provide detailed assistance.
However, some customers also noted issues with minor hardware defects or missing components upon delivery. A few people experienced slow shipping times or difficulties with customer support responsiveness when resolving problems. Others mentioned that certain keyboard layouts or minor software features felt less intuitive and required extra adjustments.
Auto-generated from all reviews of this business. For reference only.
An absolute great find tailored to my needs! ChatGPT sent me to System76. Besides the recommendation, ChatGPT answered my “before purchase” questions, assisting me in tailoring my purchase to exactly what I wanted (Linux) and needed. Although my purchase was a laptop for my return to school (PhD pursuit), I am already considering a desktop system to run the “home” requirements. I am beyond a satisfied customer and I thank you for my new system.
Reply from System762026-06-15
That's very cool to hear and we're glad you chose us! It's awesome you'll have a solid tool to help you during your PhD pursuit! Thank you for sharing your experience. We're happy to have you in the community!
I accidentally ordered the wrong speaker for my LemurPro. Thankfully they caught the error, and sent me an email to verify! Great catch!!! Received it quickly.
The only drawback...a tiny, less than a ounce $20 speaker, cost $39.56 in shipping! OUCH!!! AND I was charged sales tax on the shipping as well! Wasn't like there was any special handling! That's a bit steep! But I love my System 76 laptop and my husband loves his!
Reply from System762026-06-15
Glad someone caught the part before it shipped! Rising fuel costs are impacting shipping but we try to get the best rates we can with UPS. We're glad you're enjoying your laptops!
This one-of-a-kind arm64 server, ordered on 05/20/2026, and received the day before yesterday, works out of the box for the most part. It was easy to get the server connected to the LAN for remote administration. The System76 team also included a VGA-to-HDMI adapter for troubleshooting purposes, in case known issues with the NVIDIA graphics driver arise on arm64. Other minor issues might still be encountered, such as the custom hardware add-ons (e.g., WiFi and Bluetooth, extra SSD) not being detected by the software out of the box. Overall, I am satisfied with this server so far, despite the glitches.
Reply from System762026-06-15
Thank you for the detailed feedback. We hope the new Thelio Astra helps accelerate your workflow! We're happy to assist in support if you need anything! Thank you for being a valued customer.
Our Lemur notebook got damaged in an accident. The case was handled by Christian who guided us through the repair process with clear and swift communication.
Reply from System762026-06-15
Excellent! Glad to hear you had a great support experience! Sorry to hear about the accident, but sounds like it's back to working again! Thank you for sharing your feedback.
I really wanted to love this purchase. I like System76 hardware, I like the Lemur Pro design, and I’ve had good impressions of their products before. The laptop also arrived quickly with rush assembly and overnight shipping, which I paid for because I needed it for upcoming work.
Unfortunately, the unit arrived with a defective internal display. The laptop itself booted, and an external monitor worked, but the built-in screen stayed blank. After some troubleshooting, it was clearly a physical display or cable issue: the display would only work if I pressed on the back of the screen assembly.
Support was responsive and polite. They replied quickly and suggested a simple internal cable check I could try if comfortable. I appreciated that, and I did try the recommended check, but the issue appeared to be elsewhere in the display assembly.
The disappointing part is that I paid extra for rush assembly and overnight shipping, but because the laptop arrived defective, I still ended up spending time troubleshooting, emailing support, repacking the unit, driving to UPS, dropping it off, and waiting through the replacement cycle. In practice, I paid for speed but will receive a working laptop much later than expected, likely on a timeline closer to standard assembly and delivery.
I want to like this company, and the support person I dealt with was helpful. But the out-of-box defect and replacement process made the overall experience very disappointing before I even got a working unit. This feels like the kind of issue that could have been caught by a basic display check before shipping. I don’t like having to spend my own time resolving a problem with hardware that arrived defective, especially after paying extra to get it quickly.
Reply from System762026-06-15
Hello! We appreciate you sharing your experience and sorry that you had an issue after receiving the product. We do a range of testing that includes display checks prior to shipping, but we're sorry this occurred and will determine what we can do to prevent this in the future. We will get your replacement system shipped as quickly as possible.
Frequent contact from support, and a pretty rapid Turn-around-time for the repair even with ground shipping. The machine was returned FAR cleaner than it was submitted, and several informational tags that had worn off were replaced.
Reply from System762026-06-15
That's great news! Glad to hear your support experience went well :)
Tried Pop, bought a laptop- great experience all around.
I learned about System 76 when I decided to move more of my computers over to linux and needed a new laptop for travel. I downloaded pop os and put it on a family computer and set up my workstation to dual boot from bios (I still need windows for a work application, so kept pop and windows on entirely separate partitions with their own boot managers so windows can't overwrite it). My experience with Pop was great, and after comparing a few models decided to get the lemur. It's light, easy to travel with, and doesn't waste my time. Just what I wanted. I bought some swag and a bag because I like the system 76 mission and ethos--it was great to discover the product and buyer experience really backs it up.
Reply from System762026-06-15
That's awesome to hear and we're happy that you had a great experience! Thank you for sharing your feedback and welcome to the Linux community!
Shipping was fast, even without the 3 day express service. Customer service was responsive to questions about packaging. Steam installed with no problems and my Community DayZ servers and all the Mods downloaded seamlessly. Just had to set Steam to ignore controllers for my mouse to work.
Reply from System762026-06-15
Awesome! Glad to see you were able to get your system quickly! Thank you for the feedback!
With a product portfolio as large as System 76's, it's comforting to know when an order is placed a technician reviews the parts for accuracy.
Thank you for saving me a return! The correct battery was shipped.
Reply from System762026-06-15
Thank you for sharing your feedback! We're happy to have you in the community!
I had a technical issue regarding the suspend feature that was particularly annoying. Reaching out for tech support, Christian Tacda was assigned to my ticket and worked with me patiently and thoroughly to figure out what was causing my issue and help me get it working properly again. Thanks SO MUCH for having an excellent support team standing behind your products!
Reply from System762026-05-19
Thank you for sharing! We appreciate the feedback and we're happy you had a great experience with Christian and our support team! We're here if you need us!
The computer shipped without Wifi and without the Camera. When will those arrive? The computer works flawlessly. I would buy the same computer again from System76. I worried about Copy Fail bug but it turns out from the Canonical release I saw today that 26.04 LTS was never vulnerable even when it first shipped. This is my first plunge into Linnux. Consider me a newbie!
Reply from System762026-05-13
Welcome to Linux! We're happy to have you in the community! We opened a support ticket and Alexander sent you an email with a few tips and tricks to use the Wifi and camera. We'll help you learn every step of the way!
I just love the little guys beating up the big guys that are pulling the hood's over peoples eyes. I've been a developer in the Windows world since 2000. Started in the Novel Networking era but switched to the M$oft world cuz that's where the money's at. Always dabbled in the linux world compiling the OS for hours in the old days and using all kinds of open software like Apache, MySql, Perl, Php,etc. I recently just got tired of being spied on and being nothing but a data point. So I took the leap a couple months ago with a System76 WS with Pop Os! and Cosmic. I trade options so had some issues getting the software working that I needed but AI helped me with all of it.
Gotta love/hate AI. If people figure out how much M$oft and others are tracking and categorizing them, maybe they will make the switch. It's really not a big deal and companies like System76 make it as easy as is possible. Love my new laptop.... :-)
Reply from System762026-05-07
Love to hear this! We are glad you made the switch and happy you love your laptop! Thanks for sharing your experience and supporting our company!
There needs to be more pro-active communication regarding the status of orders. Clearer communication on lead times for production at the time of order would also improve your customer experience. This can easily be automated via email or improvements on your account orders page to update your customers on the status of their orders.
That said, I did receive a response within 24 hours after having contacted your customer support team to inquire about my order.
Reply from System762026-05-07
Thank you for the feedback about your order experience. We are exploring new automations to make more timely notifications throughout the assembly process in response to this feedback. We hope you enjoy your new computer!
Great computer and I really like Pop OS. My only tiny complaint is that I would have preferred the Meerkat to have been padded a little better inside of its packaging. Everything was fine when it got here but as an ex-Apple user I was accustomed to much tighter packaging.
Reply from System762026-05-07
Thank you for the feedback about packaging. We're happy you're liking the computer otherwise! Thanks for giving the Meerkat and Pop!_OS a try!
I have been using the Launch Heavy keyboard for a few days now. I got the Kailh brown switches and I love the sound and the tactile feel. The keyboard feels very solid.
I thought the LEDs were too dim at first (compared to my last non-System76 keyboard), but I have come around to enjoying the more subdued lighting.
My only complaint is that it doesn't come with a wrist rest. Given its non-standard width, it's hard to find one that exactly fits. For the price, adding a magnetic, sloped wrist rest doesn't seem like too much to ask.
Overall, this is a great keyboard and I have been enjoying typing with it!
Reply from System762026-05-07
Thank you for the feedback! We're happy you're enjoying the Launch Heavy keyboard!
