TaxSlayer (taxslayer.com) has a 3.8 out of 5 rating on OK.one, based on 201 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 64% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 55% of negative reviews. Last updated 2026-08-10.
What people say
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William Valletta · 1 review · Verified · Experienced 2026-04-13 ·
★★★★★
$2,000 tax mistake
Hello! I hope you take this into serious consideration. I will not be returning next year because of the egregious mistake that the program let slip through. One of my children was not accurately captured as a qualified dependent and for the past 3 years, I have not been receiving the child tax credit equal to $2,000 dollars each year. There was no warning, no prompt, nothing. Both of my children were inputted in the system, but one of them was incorrectly marked as NOT an American citizen. I’m not even sure if this is possible as a scenario, but nonetheless it was marked as such. Unfortunately, I will have to amend all of my previous returns since my son was born. I can only pray the IRS accepts the correction. Also, I have to pay to correct this mistake that the system allowed.
Reply from TaxSlayer2026-04-21
Hi William, Thank you for taking the time to share this feedback. We’re sorry you did not have the typical TaxSlayer experience, and we’re committed to providing you with a better experience in the future.
Have used Taxslayer since they first came. Have always had a great experience. Easy to use and makes the whole process much easier. Would highly recommend them to anyone.
Reply from TaxSlayer2026-04-21
We appreciate your kind review. Thank you for being a loyal TaxSlayer!
Mary Johnson · 1 review · Verified · Experienced 2026-04-07 ·
★★★★★
Website very easy to use
Website very easy to use. And my refund was in my bank very fast. Thank you!!
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ROBERT P · 1 review · Verified · Experienced 2026-04-14 ·
★★★★★
More disappointing this year
Price is higher every year, by even more in recent years. Info from previous year not showing up, so more time typing in info that should have been in there.
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John W · 1 review · Verified · Experienced 2026-04-14 ·
★★★★★
The cost to file a simple return was…
The cost to file a simple return was ridiculous! I will not be back! What makes you think you can charge what you do when I am just answering questions and plugging in numbers. I'll go elsewhere next year
Reply from TaxSlayer2026-04-21
We are sorry our product did not meet your expectations this year. We aim to be the best value and service in the online tax preparation industry.
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Brian · 1 review · Verified · Experienced 2026-04-14 ·
★★★★★
Suckered out of 45 dollars!
I went from. Free to $45.00 for what reason? All that I had was my earnings from Social Security, that's it, nothing else! I will probably go somewhere else next time.
I immediately got a virus after using program. Wasn't easy to understand. It pirated the program i wanted to entered that I've been using for years. Nope never agsin.
Reply from TaxSlayer2026-04-21
We appreciate your feedback. Your input is instrumental in helping us continually improve our products and services. We look forward to serving you better in the future.
When I started the cost was free. When I finished, it was $92.
Reply from TaxSlayer2026-04-21
As long as your tax return meets the requirements for Simply Free, you’ll pay nothing to file a federal return. You can read those requirements on our website. https://www.taxslayer.com/policies/simply-free/. If your return doesn’t meet the requirements for Simply Free, then you can file using TaxSlayer Classic.
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Lisa · 10 reviews · Verified · Experienced 2026-04-14 ·
In my humble opinion. I had to pay $100.00 for a simple return. That’s way too expensive. I should be paying much less.
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User name · 1 review · Verified · Experienced 2026-04-13 ·
★★★★★
Over all an ok service for simple…ok but…
Overall an ok service for simple taxes. However what they state as being free up front seems to have a cost at the back end because of some form or other that was used which wasn’t stated up front. This is irritating as I have very simple taxes. The program was simple and straightforward to use.
This was the easiest way to do my taxes. It was great. The only problem I had was I wanted to take off some services I didn’t want to pay for and I couldn’t find a way to delete them. I ended up paying way more than I wanted to. I will be using it again though cause my refund is already in my bank and it hasn’t even been a week.