Teletrac Navman (teletracnavman.com) has a 3.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
A
Alex Valentin · 2 reviews · Experienced 2026-03-18 ·
★★★★★
Poor customer service, everything takes ages
Been using this company for a few years now and everytime we need some technical support it takes ages to reply or to arrange for an engineer to have a look. Once the contract is finished I will look elsewhere for a better service !
Reply from Teletrac Navman2026-03-18
Hi Alex, we're very sorry to read about your experience with us, please rest assured we will look into this as soon as possible with the team.
To help identify your account on our system, we have sent a request for future information. If you could please send this when you get chance, we will escalate as soon as we can. Many thanks.
C
Chris Diffey · 1 review · Experienced 2026-03-14 ·
★★★★★
Very poor service . ongoing for months back to 2025
We have a small fleet of 12 vehicles with tracking and front and rear view cameras, we had had software issues for several months. We are issued with a case number which keeps getting pushed back with no real result .
We are in the UK but the cases are dealt with the USA possibly Canada. Very unhappy with Navman and would anyone wishing to purchase a system to go elsewhere.
Reply from Teletrac Navman2026-03-16
Hi Chris, we're very sorry to read about your experience with us, this is certainly not what we want our customers to go through.
We've been able to locate your account on our system and are reaching out to the team now to discuss. We'll be in touch shortly to confirm next steps. Many thanks.
R
Red Gator Rentals · 2 reviews · Experienced 2026-03-13 ·
★★★★★
Anthony has always been very helpful…
Anthony has always been very helpful and patient with us.
Reply from Teletrac Navman2026-03-16
Thank you for your excellent 5 star review!
J
Jim Hill · 1 review · Experienced 2026-03-12 ·
★★★★★
Exceptional Service
We needed some reports for an external party, and we had trouble producing them ourselves. We reached out to Jorge More, Senior Service Desk Agent at Teletrac Navman. Jorge worked to get us the requested reports quickly. We needed some modifications to the initial reports, and Jorge also worked to get those turned around surprisingly quick. I feel like Jorge went above and beyond to help us out. We appreciate his attentiveness and expertise in helping us.
Reply from Teletrac Navman2026-03-13
Thanks so much for your excellent review, Jim! We're so pleased you had a 5 star experience and will be sure to pass your comments onto Jorge!
it takes way too long to get somthing handeled, still working on the screen set up after hrs on the phone still not correct
Reply from Teletrac Navman2026-03-10
Hi Christine, we're very sorry to read about your experience, please rest assured we are liaising with the Customer Support team now and will be in touch shortly to help. Many thanks.
2 months to try and get this tablet replaced, keep having to go thru someone else......then 3 weeks to actually mail it
Reply from Teletrac Navman2026-03-10
Hi Christine, we're very sorry to read about your experience, please rest assured we are liaising with the Customer Support team now and will be in touch shortly to help. Many thanks.
Customer support desk is very bad at chasing things up ie, report a case 3 weeks ago, 2 weeks ago chased up and yesterday and yet still nothing.
Poor respond time
Reply from Teletrac Navman2026-03-05
Hi Malcolm, we're very sorry to read that you're still waiting on contact, please rest assured we will liaise with them now and ask them to reacg out to you as soon as they're able. Many thanks.
**Update: Hi Malcolm, we understand that after escalating the outstanding case to the Support Team yesterday, they have been in touch today with updates, and that we have also left a voicemail and emailed to advise of the status. We hope that we've been able to assist here, and that everything is running smoothly again soon. Many thanks.
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RP · 1 review · Experienced 2026-02-27 ·
★★★★★
Anthony Johnson is always professional…
Anthony Johnson is always professional and helpful. As a long time Teletrac customer I am thankful for Anthony.
Reply from Teletrac Navman2026-03-02
Thank you so much for your excellent 5 star review! We're thrilled to hear you've had a great experience with Anthony.
Been working with the program for over 6 years. keeps track of everything I need to work with my fleet. I plan to keep working with this program in the years to come.
Reply from Teletrac Navman2026-02-26
Thank you for your super review, Carlos - we're thrilled to hear this, and appreciate your custom!
T
TNT Road Company · 2 reviews · Experienced 2026-02-25 ·
★★★★★
Satisfied Customer!
I’ve had a very positive experience working with Anthony Johnson in his role as Customer Service Specialist for our account and GPS units. He is consistently responsive and quick to address any questions or concerns we have, which makes managing our account much easier. I should add, he is very patient with our questions. :-)
He recently did an audit for me of the many GPs units and spent time on the phone fixing any issues I had.
He was especially helpful in assisting with returning used equipment, ensuring the process was smooth and straightforward. His professionalism, responsiveness, reliability, and willingness to help have made him a valuable point of contact for our team.
I truly appreciate his support and look forward to continuing to work with him.
Reply from Teletrac Navman2026-02-26
WOW! Thank you for your excellent review! We're so pleased to hear that your experience was a 5 star one, and will be sure to pass on your comments to Anthony and the team!
Constant issues with product failures, difficult to get repairs done in a timely manner. Works great when it does
Reply from Teletrac Navman2026-02-25
Thank you for your feedback, Michael, though we're so sorry to read that your experience has not been a great one. We appreciate you taking the time to comment, and we hope to make improvements moving forward. Many thanks.
We have 4 cameras that are down. Three have been for months. Noone has returned my requests to review/troubleshoot.
Reply from Teletrac Navman2026-02-25
Hi Ladeena, we're very sorry to read that you're still waiting on contact, please rest assured we will liaise with them now and ask them to contact you as soon as they're able. Many thanks.
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Tania Carter · 2 reviews · Experienced 2026-02-25 ·
★★★★★
Still no result
I placed a review a week ago and had quick follow up from Teletrac so I was hopefully this would get sorted. However I'm still waiting for someone to contact me properly. I've had emails and replied asking the guy from Teletrac to ring me so we can fully sort it. Can someone please call me so that we can sort this out? I have no idea what is happening with my account. This is crazy!
Reply from Teletrac Navman2026-02-25
Hi Tania, thank you for flagging this. We'll liaise with the team now and ask them to contact you as soon as they're able. Many thanks.
L
Leo · 2 reviews · Verified · Experienced 2026-02-25 ·
★★★★★
Fantastic customer service
Fantastic customer service. Alfred was very professional and quick with dealing on my request. Top service!
Reply from Teletrac Navman2026-02-25
Thank you for an excellent 5 star review, Leo! We're delighted to hear that you had a great experience!
If there is a situation, you can speak to someone. When there is a situation it will be addressed at that time and/or give you a case number to refer to. Pretty good response time
Reply from Teletrac Navman2026-02-26
Thanks so much for your great review, Marc - we appreciate your feedback!
We were unable to get our video working for about three weeks. It took that entire time just to get it partially fixed. The events screen is still completely black and not available.
Reply from Teletrac Navman2026-02-24
Hi Olga, we're so sorry to read about your experience with us, this is certainly not what we want our customers to go through.
We've been able to locate your account on our system and are reaching out to the team now to discuss. We'll be in touch shortly to confirm next steps. Many thanks.
