Teletrac Navman

great app and ease of use

Terrible to deal with

Terrible to deal with, no response to emails. I resend the same email every week and no response. I cancelled one of our vehicles in September last year and it took 4 months for them to acknowledge my request, the whole time being charged and I had sent the tracker back. Once it was sorted, they put the prices up on the rest of the vehicles. Looking at cancelling the rest of our fleet! Definitely do not recommend even if the accounts/responses/emails were easy to work with.

No/Poor Training

We have not been happy with customer support, mainly in the area of training. Most of everything I have learned, I have figured out on my own. I was finally able to make contact with a manager who contacted me only when I had called to see the cost to buy out our contract because we were going to go with someone else. We will be shopping for another company when our contract is up next year.

Works for what we want

It will generate reports when needed and accurately gives location. We only use maybe 10% of the capabilities.

Good customer service

Good customer service. Teletrac reps are responsive to any issues and follow up until resolved. Anthony Johnson, our acct representative, checks in with us regularly to ensure satisfaction and timely follow through on any questions or changes to our account.

Do not sign up to any contracts with this company.

I've been trying to deal with Teletrac NZ since June 2025. Emails are very slow to be answered We have 8 of their units so mustn't be seen as an important customer. I tried to end one of the units and agreed to pay the cancelation fee. Its taken 2 months to get this invoice and I'm still being charged for the extra unit. I'm super close to telling them to cancel our whole contract. I've emailed plenty of times with no respionse and rung twice now with no response or outcome.

AVOID AT ALL COST

I am writing to teletrac navman for past 3 months about ordering new trackers im completly ignored. I am emailing about closing my account, im ignored. Managed to contact via chat I have been told that someone will contact me and gues what? Ignored again. In a process to close the account and find ANY other supplier! Waste of time and money 3rd of Martch. - still awaiting any response

Avoid this scam

AVOID. Terrible and criminal company, with a few poor souls with good intentions within. After charging us thousands of dollars for another company’s vehicles (which WE had to sort out with VTNZ at great lengths & our added expense), & with NO support to sort anything out, given the run around for months, endless promises from accounts dep, we tried cancelling our contract through multiple avenues but the only people that exist are on-boarders & accounts. Eventually the bank & lawyer allowed us to cancel the direct debit due to their fraudulent behaviour, & they have carried on trying to charge us for a service that we don’t use ever since. Absolutely the worst & dodgiest company I have ever dealt with as a business owner.

5 star service

Great communcation fast friendly service would highly recommend

(Alfred & Jose)

(Alfred & Jose) The staff members I spoke with (Alfred & Jose) were attentive, knowledgeable, and patient. They took the time to understand my issue, provided clear explanations, and ensured everything was resolved efficiently with a follow up email to confirm. It's refreshing to encounter such a high level of care and competence. Please pass along my appreciation to the team member. Excellent service like this truly makes a difference.

not recommend

I do not recommend it, everything is very confusing and inconvenient.

As a decade old customer

As a decade old customer, I spent over 4 months back and forth getting out of my contract. I would go elsewhere before you go with TeleTrac. Like a Gym contract, do not sign up with no way out.

Really poor.

Really poor. Constant issues with Tracker on MoHo. Unable to resolve after almost 12 months. Dreadful and rude Customer services.

Director of EHS

The software and platform are great tools. The accuracy is much better than in comparisons to others. To be able to know where your fleet is located at all times. The initial training with our fleet managers was very positive. Teletrac Navman representative Chris Cusack is great and always a phone call away. Great customer service and the installation was a success.

The only thing that works well in this company is the department that bills us.

Update 25th February: No communication at all. Now we can't get Teletrac Navman to call or email us back. Months later, we are still waiting for a credit to be emailed through, yet they still think it is perfectly okay to send through invoices for zero service and poorly functioning (or not at all as the case may be) equipment. We get zero customer service from Teletrac Navman. The only department that works properly is their billing department, except for the credit we have requested several times since early December for a vehicle that the RUC manager was not working on. It is now mid-January, and we are still waiting for them to decide if they will actually give us a credit, and the RUC manager in that same vehicle is still not working. Ive lost count of the emails and phone calls I have made regarding this issue (and many others). It is very common to wait on hold for half an hour, and there are never any apologies from their end, just excuses. I am hoping to convince my manager to let me take over the vehicle monitoring myself, as it will save us time, stress, and money. Its been 20 minutes on hold, no one has picked up. I am sick of waiting. We are moving to another provider.

your crew member was early&ready to go…

your crew member was early&ready to go and took care of our situation without any problems or issues.

To be able to know where your fleet is…

To be able to know where your fleet is located at all times is the best...to be dot compliant with eld in a easy way Teletrac has been a great tool over the years...thank you Teletrac navman team

Thanks Nayeli

Thanks Nayeli Nayeli was very helpful, she understood my problem. Even when I couldn't confirm that it was fixed as it involved my colleagues log on, she followed up to check she had resolved it when I checked in with that colleague.

Teletrac Navman - Charlie Weeks-Bell

My company uses Teletrac Navman for its vehicle tracking systems and I use Charlie Weeks-Bell as my main contact. He is a thoroughly professional customer success representative and deals with all of my queries promptly and in a professional manner. There have been times when he has helped me out with cases that I could not have believed would have been sorted quicker. A great person to communicate to and always willing to help.

Charlie Weeks-Bell

The contact and follow up by Charlie Weeks-Bell was excellent. He understood the problems we were having and acted accordingly. We are now at last making progress. Thanks for your help Charlie