Teletrac Navman (teletracnavman.com) has a 3.2 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 56% rate it 4 stars or higher while 35% give 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Maria was very informative and quite enjoyable to work with. She was quite responsive to all of our questions and needs.
Thanks so much for your excellent 5 star review, Rick, we're thrilled to hear you've had a great experience! We'll be sure to pass along your comments to Maria.
EMAILED ON 8 JULY 26 REQUESTING A NEW TRACKER FOR A NEW VEHICLE. HAD A REPLY ON 13 JULY ASKING ME TO DOCUSIGN WHICH I DID ON 13 JULY 26. STILL AWAITING TO RECEIVE TRACKER UNIT AND CALL FROM ENGINEER TO BOOK INSTALLATION DATE. THAT IS 7 DAYS WAITING TO ARRANGE AN INSTALLATION
Good afternoon, thank you for bringing this to our attention, though I’m sorry to read about your experience. I have escalated your concerns internally for review. Many thanks.
Hopeless customer service. It's virtually impossible to speak to a real person—you just receive an automated ticket number with little or no follow-up. If you decide to leave, the break fees can be very expensive. Based on my experience, I'd recommend staying away from this company.
Good afternoon, thanks for taking the time to leave a review. I'm really sorry to hear you've had a disappointing experience. I've sent you a private message asking for a few details so I can find your account and look into this properly. As soon as I have that information, I'll make sure it's raised with the relevant team so we can investigate and work towards resolving it. Thank you, and I hope to hear from you soon.
(NZ) I would strongly recommend avoiding Teletrac Navman. Our experience with their accounts and customer service has been extremely disappointing. Their internal account management appears to be completely disorganised, resulting in ongoing billing issues, delayed responses, and a cancellation process that dragged on for nearly 12 months and continuing despite repeated written requests. We were charged for services and equipment that were no longer being used, and despite numerous attempts to resolve the matter, communication was poor and responsibility was continually passed between departments. Even after requesting cancellation, billing continued and the matter remained unresolved for an unacceptable length of time. For any business, reliable account management is just as important as the product itself. Unfortunately, our experience has been one of inaccurate billing, poor communication, and a complete lack of accountability. The amount of time and effort required to try and resolve what should have been a straightforward cancellation has been extraordinary. Based on our experience, I cannot recommend Teletrac Navman and would encourage businesses to carefully consider alternative providers with stronger customer service and more competent account administration.
Good morning, thank you for bringing this to our attention, though I’m sorry to read about your experience. Please rest assured that I have escalated your concerns with our team, and we will be in touch shortly to discuss a resolution. Many thanks.
Thanks so much for a great review, Steve!
Poor service and a very frustrating experience. We have had ongoing issues with Teletrac Navman / TN360 and have found it extremely difficult to get clear help or a proper resolution. For a business that depends on vehicle tracking and RUC management, the system needs to be reliable and the support needs to be responsive. That has not been our experience. The process has caused unnecessary stress and wasted time for our business. I would strongly recommend other businesses check the contract terms, cancellation clauses, support process and all ongoing costs very carefully before signing up. Based on our experience, I would not recommend Teletrac Navman / TN360.
Hi Riaan, we’re so sorry to read about your experience, and we hope to resolve this as quickly as possible for you. Please rest assured we are liaising with the team and will be in touch shortly with a response. Many thanks.
Thanks so much for a great review, J.D.
MUST READ REVIEW!!! I strongly advise businesses in New Zealand to think very carefully before signing any contract with Teletrac Navman. I have been with them for over 6 years, and trying to get out of their contract has been an extremely frustrating experience. Their contracts are incredibly rigid, and there always seems to be another condition, extension, or process that makes leaving difficult. In my case, I was only using the GPS tracking feature simply to monitor where my drivers were daily. Despite being a long-term customer, I was never properly trained or shown how to use any of the other features they promote. What disappointed me the most was the level of customer service. Communication has been poor, support has been unhelpful, and overall the experience has felt very unprofessional. After being a loyal customer for so many years, I expected far better treatment and flexibility. This review will probably receive an AI-generated reply saying “thank you for your feedback” and “your review is important to us,” but I suggest putting a real person behind these negative reviews and actually working towards improving as a business rather than just ignoring customers and sending automated responses.
Hi Jay, we're so sorry to read about your experience with us, this is certainly not what we want our customers to go through. So that we're able to locate your account on our system, we've sent you a private request for more information. If you could please send this when you get chance, it will allow us to locate your account and escalate this with our teams. Many thanks.
Our company has been using Teletrac Navman for almost 10 years. The drivers love the ease of use and happy to say we have 0 HOS violations during our time with Teletrac. Looking forward to using their camera system and they have been great to work with in discussing what we want and need.
Thanks so much for your comments! It’s great to hear that you’ve had such a positive experience with us, and we will be sure to share your feedback with our team.
Thanks so much for a great review, Laurie!
Beware of signing long term contract with no way out. When I signed up Asset portion was supposed to be included but it wasn't. It was finally added 6 months later as a separate 3 year contract. Our contract for vehicle tracking and software ended a few months ago but we're still paying for asset because it was a separate contract. Paying for something we don't use! Also, I had to hound my sales rep to get any training scheduled. Went months trying to figure things out on my own and was extremely frustrated. Never got enough training to get full use of the software. Once you sign the contract all they want is your money.
Hi Eric, we're so sorry to read about your experience, this is certainly not what we want our customers to experience at all. We have been able to locate your account on our database and please be assured that we're liaising with the teams to escalate this. We'll be in touch once a resolution has been found, and hope to speak with you soon. Many thanks.
For two years running Teletrac Navman have charged me twice (duplicate charge) for the tracking service, and each time they have behaved as if it wasn't their responsibility, and that I needed to verify the charge had been taken twice - it should be quite straightforward to see this at their end. Each time, it takes their accounts team several days to confirm that the charge was indeed taken twice, and then a month to provide a refund. The charge is hundreds of pounds, and yet they behave as if it is a minor inconvenience. For any reputable company, you would imagine that they would apologise and check what had happened before ensuring that it does not happen again. Instead, they expect the customer to check their own statements to make sure they are not being ripped off. When speaking to the customer service department to chase up the latest duplicate charge, the agent was openly laughing about the situation and about my obvious frustration with the process and with her attitude. The message is clear: unless you manage a large fleet of vehicles that they provide a service for, they are not interested in you as a customer and you should think yourself lucky that they are willing to track your vehicle.
Hi Alex, thank you for bringing this to our attention, though we're so sorry to read that your experience with us has been a negative one - this is certainly not what we want our customers to be going through. So that we can identify your account on our system and investigate what's happened here, we've sent a private request for further information. If you could please send this when you get chance, it will allow us to locate your account and escalate this with our teams. Many thanks. **Update: Thank you for providing more information, Alex. We've located your account on our system and are liaising with the team now who will reach out to you. Many thanks.**
Good service, but initial contact took 3 days
Thank you for your feedback, Phillippa - we'll pass this onto our team and aim to make improvements moving forward. Many thanks
System works ok. Vehicle movement updates could be more frequent. Accurate tracking and useful for forensic vehicle incident analysis. Changing to new vehicles and updating is a little slow (couple of weeks last time). Once we used the "chat" link things seem to get moving and Nikita sorted us out.
Thank you for your feedback, Marshall - we're pleased to hear Nikita was able to help, and we'll pass your comments onto our teams so we can make improvements to our processes/systems in the future.
This is some of the worst customer service I’ve encountered. The contracts are rigid, with extremely expensive break fees. It’s nearly impossible to get help, and when you do reach out, your queries are rarely answered. The only part of the business that performs well is the invoicing team — they are ruthlessly efficient. Overall, the company seems far more focused on taking your money than providing proper support.
Hi Matt, we appreciate you bringing this to our attention, though we're so sorry to read that your experience with us has been a negative one. So that we can identify your account on our system and investigate what's happened here, we've sent a private request for further information. If you could please send this when you get chance, it will allow us to locate your account and escalate this with our teams. Many thanks.
Worked with Jacob Keet, who was helpful and expedited the process for us. We have used Teletrac for a number of years now and will continue for years to come.
Thanks so much for your excellent 5 star review, Danica, we're thrilled to hear you've had a great experience!
I asked our rep back in November of 2025 to do an audit of our account, then he disappeared. I sent multiple emails over the next few months with no response. Finally he got back to me in January/February of 2026. Come to find out, the company has been charging us for over two years for two devices that were not even in use. When I brought this to the attention of our rep, he basically said "too bad, we can't do anything for you". I have asked him countless times to remove these devices and as of April 2026 I have heard nothing from him. I have asked multiple time to talk to his boss and she never responds either There tech support is good but their customer service is very poor.
Hi Brian, thank you for bringing this to our attention. We're very sorry to read about your experience with us, this is certainly not what we want our customers to go through. We've been able to locate your account on our system and are reaching out to the team now to discuss. We'll be in touch shortly to confirm next steps. Many thanks.
Anthony Johnson was very quick to solve the issue!
Thanks so much for your excellent 5 star review, David!
The units work but the customer service is slow, they only prioritize responding when its about collections.
Thank you for your feedback, Rachel. We’re pleased the units are working well, but very sorry to hear about your experience with our customer service - we appreciate you raising this and are taking it on board to improve our responsiveness across all enquiries moving forward. Many thanks.
The accounts department assistance is non-existent. Send the same mail numerous times. Used all the various e-mail addresses provided. They could not be bothered the answer my mails. The accounts department's customer service is shocking. Don't even try to phone them! PS - After sending them additional information as requested, I am still waiting for a response from them. Boggles the mind
Hi Ina, thank you for bringing this to our attention, though we're so sorry to read that your experience with us has been a negative one. So that we can identify your account on our system and investigate what's happened here, we've sent a private request for further information. If you could please send this when you get chance, it will allow us to locate your account and escalate this with our teams. Many thanks. **Update: Thank you for sending additional information, Ina. We've shared this with the team and have asked them to contact you. Many thanks.
65 reviews matching