Thebeautynorth (thebeautynorth.com) has a 3.3 out of 5 rating on OK.one, based on 362 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. Opinions are polarized: 59% rate it 4 stars or higher while 40% give 1 star; The business has replied to 67% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-25.
What reviewers say
AI generated
Reviewers had a great experience with this company. Customers frequently praise the prompt, incredibly helpful customer service team for quickly resolving issues and offering friendly support. Many people also highlight the wonderful quality of the clothing, noting that the garments are adorable and comfortable to wear.
Some reviewers were not happy with the sizing and material quality of certain clothing items, mentioning that garments felt too small or cheap. A few consumers additionally experienced delivery delays, stating that orders were lost by couriers or arrived significantly later than expected. Despite these occasional shipping and fit setbacks, overall satisfaction with the staff remains very high across purchases.
Auto-generated from all reviews of this business. For reference only.
Their customer service is awesome! Although we had trouble getting my items to ship they kept in constant contact with me and promptly issued a full refund.
Reply from Thebeautynorth2026-08-27
Dear Cathy
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Package never was delivered...they made arrangements to resend my item. Customer service was very understanding and helpful.
Reply from Thebeautynorth2026-08-27
Dear Denise
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The items I ordered are of good quality. I was sent the wrong item for one thing. I contacted customer service by email and I received a response right away. They are sending me my corrected item.
Customer service was great!! I Will definitely be ordering from them again.
Reply from Thebeautynorth2026-08-27
Dear Donna Yaccarino Ashton
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
The Person I dealt with, Being so far away its easy for workers to try to make you out to be a lair,, even if you have proof, Charlotte made me feel important and made the whole experience easy, So I thank her for the respect she gave me, She is a special Lady.. Thankyou again Charlotte
Reply from Thebeautynorth2026-08-27
Dear Jenny Sayles
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Received wrong item. Notified company of error. Problem was fixed in a few days. Correct item was shipped. Charlotte was a great help through the entire process.
Reply from Thebeautynorth2026-08-26
Dear Colleen Fontana
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Lisa’s review.Sunny was very helpful in resolving my…
Sunny was very helpful in resolving my issue. I will be ordering from them again when the time is right. Her customer service was excellent!
Reply from Thebeautynorth2026-08-21
Dear Kelly Neidlinger
Thank you very much for your high regard for Sunny and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Sunny, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I placed an order July 7th, that included a dress I needed for late July. After placing the order, I read reviews that gave me pause for concern. They mentioned great customer service but long delays in shipping and return issues as well as sizing issues. I finally received a part of my order on August 18th that included a dress and two other two-piece outfits. The dress is very comfortable, true to size, but has poor stitching. I will wear it. The other two items are two-piece skort sets. They are comfortable, well-made, but one was the wrong color. I like the colors, so that is not a problem. I am still waiting for one item. I did contact customer service, and they were very responsive. I am hoping my last item is well made and fits well. All in all, I give them a B or B+.
Reply from Thebeautynorth2026-08-20
Dear Shellie Lundgren
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Dear Sheryl Stevens Fisher
Thank you very much for your appreciation and support of our products and services!
We are delighted that you were satisfied with your overall shopping experience, which is a great encouragement to our team. We are committed to providing products that combine quality and design to ensure every customer has a pleasant shopping experience.
Thank you again for your valuable review and we look forward to seeing you again!
Wish you a happy life!
Best regards
Olivia
Amazing service, the item I ordered was no longer available, and I was sent a different item.Winter helped me through my options and arranged for me to receive something that I preferred. I was kept informed and felt like a valued customer.
Reply from Thebeautynorth2026-08-15
Dear Judie McDonald
Thank you very much for your high regard for Winter and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Winter , and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
It matters so much, particularly these days, when an employee of a company takes those few extra minutes to ensure your order and that you are satisfied.
Superb service was given and I am now on my second order because of the wonderful service!
Reply from Thebeautynorth2026-08-04
Dear Rosemary Browne
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Mia REALLY followed through with helping me with a customer service issue!! She absolutely went “above and beyond!!!”🙌🏻 She stayed in touch until my issue was resolved!!!
Thanks, Mia, for your exceptional service!!
Blessings!!
D Harmon
Wilmington, NC
Reply from Thebeautynorth2026-07-27
Dear Dianne “DIVA” Harmon
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Customer Service representative Mia was extremely helpful. She was prompt, polite, and clearly explained my options.
Reply from Thebeautynorth2026-07-27
Dear T Watson
Thank you very much for your high regard for Mia and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Mia, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
I ordered a blue jean jacket and I needed to exchange it for a different size. I contacted customer service, they responded immediately and processed my exchange without any problems.
Reply from Thebeautynorth2026-07-24
Dear MARGARET LABORDE
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Jamie did an amazing job helping me resolve my issue with one bathing suit top being too large. I love the website and will continue to make purchases.
Reply from Thebeautynorth2026-07-23
Dear David Henton
Thank you very much for your high regard for Jamie and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Jamie, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
Dear customer
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
Ordered a dress. Took three weeks to get here. Too small in the chest. They refuse to take the return. I can exchange for a bigger size or get a refund of $5. A bigger size will be to big in the waist. I just want my money back. Do not get anything from them.
Reply from Thebeautynorth2026-07-15
Dear Teri Jacobs
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
Do not recommend!! I ordered a diamond hoodie and it looks nothing like the photos I sized up two sizes and it’s still way to small
Reply from Thebeautynorth2026-07-13
Dear Crystal Lee
We sincerely apologize that our product did not meet your expectations and we sincerely apologize for the inconvenience.
We take your feedback very seriously and sincerely invite you to contact us with your order number.
Contact email: [email protected]
We will promptly verify and properly address your concerns to ensure your rights are not harmed.
Thank you again for your feedback and look forward to hearing from you so we can follow up and resolve the issue.
Best regards
Olivia
Charlotte was very helpful with the cancelation of my order.
Reply from Thebeautynorth2026-07-13
Dear TC
Thank you very much for your high regard for Charlotte and our customer service team! We are committed to providing meticulous and thoughtful service to every customer. It is a great honor for us to successfully resolve your issue and receive your recognition.
We will also pass on your encouragement to Charlotte, and we believe it will greatly motivate our entire team. We look forward to serving you again in the future and wish you a happy life!
Best regards
Olivia
It went to a totally different address. But they promised to make it right and send me another product. I am happy with that.
Sheryl Fisher
Reply from Thebeautynorth2026-07-10
Dear Sheryl Stevens Fisher
We're delighted that you're satisfied with our excellent service.
🌟 Your recognition is a great encouragement to our team and will motivate us to continuously improve our service quality and provide every customer with a consistent and trustworthy experience.
If you have any questions or suggestions in the future, please feel free to contact us. We will continue to provide you with professional, efficient, and attentive service and wholehearted support.
Thank you again for your review and support, and wish you a happy life.
Best regards
Olivia
I received an item that was not the same I ordered. Customer service lied
I received an item that was not the item I ordered. When I sent a request to return the item they wont let you return it but will give you a discount code that isnt valid. Then when you reach out to let them know the code isnt valid they ghost you. DO NOT BUY
Reply from Thebeautynorth2026-07-10
Dear Anita Rangel
We are deeply sorry that you were disappointed with your purchase. We deeply understand your dissatisfaction.
We take the issue you raised very seriously. We are always committed to customer satisfaction. If there were any miscommunication, we will take responsibility and further investigate and address it.
To better assist you with your issue, please contact us via our dedicated email address:
📩 [email protected]
We promise to prioritize this matter and sincerely hope you will give us a chance to improve.
Best regards
Olivia
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