The American consumer's choice for credit repair. The Credit Pros have improved the lives of thousands of consumers by repairing some of the most damaged credit reports in America.The Credit Pros are an Inc. 5000 recipient two years and running, while also boasting an accredited A+ rating with the BBB.
Written by the business, not verified by us.The Credit Pros (thecreditpros.com) has a 4.9 out of 5 rating on OK.one, based on 209 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-09-07.
Reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the highly professional and incredibly knowledgeable staff for making the entire credit repair process exceptionally smooth, fast, and very easy to understand. Consumer support representatives are consistently described as incredibly kind, patient, and genuinely dedicated to helping people successfully navigate and overcome their financial challenges. People note that agents truly go above and beyond to provide clear explanations, ensuring that the account setup process is completely quick and stress-free. However, some reviewers were not happy with unexpected monthly charges, initial sales interactions, or experiencing ongoing difficulties regarding the service guarantees and investigation time frames.
Auto-generated from all reviews of this business. For reference only.The agent was extremely helpful and patient, explaining the way the Credit Bureaus operate and the Services that the Credit Post can provide. I recommend this company.
Thank you for your fantastic review, Isaac! We're thrilled to hear that our agent provided helpful insights and guidance. Your recommendation means a lot to us, and we’re here to support you anytime you need assistance with your credit journey.
I searched for a credit repair company to help me with some inaccuracies on my credit reports. I found the credit pros having very good reviews on trust pilot, and without having knowledge of their process, I was unable to discern that these were unreliable reviews, as most of the dates were within the 45 to 60 day (response time) window it takes to see results. Therefore, I went to their website, paid their fee for subscription and attempted to begin to identify the misinformation on my credit reports from the 3 major agencies. I found that I was only allowed to access one agency, and in fact only one area (credit inquiries) - this was as far as I was permitted to proceed. The on boarding process promised a consultation with a repair specialist, so I figured I could address the problems at that point. I continued to explore the members area to continue the identification of issues I needed addressed on their website. In four days, no emails were received. No contact of any kind by specialists or consultants - the only evidence of progress was the charge on credit card. When I had determined, there was nothing more I could do on the members website I initiated a chat and confirmed this. I ask for cancellation of my subscription and a refund. A bot in the chat window referred me to a customer service rep who offered excuse after excuse and attempted to convince me to allow the to continue to ride the so-called 45-60 day investigation time frame so that my fees could be escalated to an additional $197.00/month@likely two additional monthly charges by that time. I have previously disputed erroneous information myself in the past at a much faster rate for only the cost of my own time. Unfortunately, I thought it might be easier to allow someone else to do this for me, but I was wrong.
Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not meet your expectations. We understand that you were looking for a different experience, and we respect your decision to discontinue the service. As requested, your account was canceled, and your request was honored. While our program is designed to provide personalized credit repair services that typically require time to produce results, we recognize that it may not be the right fit for everyone. We appreciate the opportunity to have served you and sincerely wish you the very best on your financial journey.
Very good customer service and very good communication
Thank you, April! We're thrilled to hear you had a great experience with our customer service and communication. Your feedback motivates us to keep delivering top-notch support. We appreciate your kind words!
Things are going great! They do what they say they will do and are always available to answer any questions you may have.
Thank you, Tracy! We're thrilled to hear you're having a great experience and that our team is meeting your expectations. Your satisfaction is our top priority, and we're always here to help with any questions. We look forward to continuing to support you!
Mark terry is polite and I can tell he really genuinely cares about the clients.he clarified a lot for regarding the breakdown of the line of credit.He really simplified it which is easy and quick process
Thank you for sharing your experience. We’re glad to hear that Mark was polite, caring, and took the time to clearly explain the breakdown of the line of credit. It’s great to know he was able to simplify the process and make everything easy to understand. We truly appreciate your feedback and are happy Mark provided you with such a positive experience.
They are super understanding and very motivating. That's great when it comes to financial stuff, cuz i am a mess and it's nice to get help in those times
Thank you for your kind words, Kellan! We're thrilled to hear that our team was able to provide the support and motivation you needed. Helping you navigate your financial journey is what we’re all about. We’re here for you every step of the way!
I joined credit pros in March 2026. Mr Norman Magallanes helped the firt 2 calls I made to credit pros. He was very professional and answered my in way I could understand. He was able to zero out 2 accounts that I never thought was possible. I give Norman and company 5 stars ofcourse. If you need credit help, credit pros is best company.They do have excellent customer service.
Thank you, Maggie! We're thrilled to hear about your positive experience with Norman and our team. Helping you achieve your credit goals is our top priority, and your feedback means a lot. We're here to support you every step of the way!
Joe from the Bronx was a knowledgeable, professional, very helpful rep who set us up on our way to clean up our credit thoroughly and in a timely fashion. Thank you Joe for taking the time to explain everything to us, and providing us with ample information, guidance and understanding of what the process entails. We highly recommend you guys.
Thank you for your thoughtful feedback! We’re thrilled to hear that Joe provided such knowledgeable, professional, and helpful service. It’s great to know he took the time to clearly explain the process and set you on the right path toward improving your credit. We truly appreciate your recommendation and look forward to supporting you every step of the way!
I am having a wonderful experience with Credit Pros. I had a great conversation with Dodo. He was patient and understanding. He answered all my questions and concerns in detail. I would highly recommend Credit Pros. I had a great experience with Sonia as they both helped me feel good about my decision to join.
Thank you for sharing your experience! We’re delighted to hear that you had such a positive interaction with our team. Providing patient, thorough, and supportive guidance is very important to us, and it’s great to know they helped answer your questions and made you feel confident about your decision to join. We truly appreciate your recommendation and look forward to supporting you on your credit journey!
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