The Gold Gods (thegoldgods.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 72% of reviews are 4 stars or higher and 18% are 1 star; The business has replied to 83% of negative reviews; 61 of them were added in the last 12 months. Last updated 2026-08-10.
Although the process took 3 months to finally get the replacement, I got it the brand new return. Customer service was kind, but slow.
Hi Kyden, I am so sorry about the slow service, we are emailing you now directly so we can further discuss this issue and come up with a solution for your inconvenience :)
The customer support team was super responsive and easy to work with. I accidently broke my chain I purchased 5 years ago and they swiftly sent me a replacement!
They treated me god as always and for that I will continue and forever shop with Gold Gods where the quality is good and consistent and customer service is unmatched!!
The support staff has been great. Excellent response times and customer service. The chain I purchased has unfortunately broken twice but they have taken care of it both times under the lifetime warranty.
Great service. My chain got damaged after years of having it and the replacement process was smooth.
Gave the wrong refund I returned a 14mm Cuban bracelet and bought a 8mm Cuban bracelet and refused me for the 8mm not the 14mm and when I try to get help it went silent
Hi Michael, We’re very sorry to hear about this experience. We understand how frustrating it is when a refund does not seem to be handled correctly, and that is not the level of service we aim to provide. Thank you for bringing this to our attention. We’d like the opportunity to look into this further and make things right, and we will be reaching out by email so we can work with you directly toward a resolution. Please keep an eye out for a message from [email protected].
the quality of your product was not up to par but for the price I have to deal with it
Hi Towond, We’re very sorry to hear this item did not meet your expectations. We understand how disappointing it is to receive something that feels lower quality than expected, and that is not the experience we want for our customers. Thank you for taking the time to share your feedback. We’d like the chance to make this right and will be reaching out by email so we can work with you directly toward a resolution. Please keep an eye out for a message from [email protected].
The chains are top quality, they have classics and new styles and they have all the pieces you need to build a stylish set to go with any look. I have 4 pieces from them and I wear them daily. Thanks!
They stood behind their warranty and replaced my chain. The transaction was easy and quick.
The site states lifetime warranty no fading but the product does fade and when I asked for a new one they gave me a VERY hard time (even speculated I was lying) because at the same time I ordered a new chain(didnt realize it wasnt the same one) but realized that there website states a lifetime warranty so as a consumer I should get a new one of the original product I purchased months ago. Any way they send a replacement thankfully. Took them forever to reply and accept refunding the one I didnt need anymore and still waiting since end of Dec. Into now February to get a refund for the item. Super shady company. And lacks customer service. I had to contact the BBB in order for them to reply.
Hi Kariman, I see from our emails that we have taken care of this for you, do you mind updating your review :) Thanks so much, we apologize for the inconvenience this caused.
1 star for their warranty department. Sent in one of my pieces for warranty reasons.. provided everything they needed. They could not exchange it because its out of stock so they issued me a credit which is fine. But they refuse to send back my pendant to me.. after 1 full month their warranty department sounds like a broken record on email.. always ensuring me they are looking into the matter and are handling it as fast as possible but it doesnt take a full month to send my pendant back. Extremely dissapointed and will no longer be buying from here. Sad because ive been a customer for over a decade.
Hi Wasim, We’re very sorry to hear about your experience. We understand how disappointing this must have been, and that is not the standard we want to provide. Thank you for taking the time to share your feedback. We’d like the opportunity to make things right and will be reaching out by email so we can work with you directly toward a resolution. Please keep an eye out for a message from [email protected].
My son had wanted a diamond chain for a long time and found one he liked at The Gold Gods. He spent his own money to get it. After having it for 2 weeks the chain broke. To say he was bummed out was an understatement! Come to find out that the company has a lifetime warranty and within 2 hours of sending an email with our information, I was told another one would be sent out! I can't wait to share the news with my son when he gets home! No questions asked and a timely response to rectify our problem is why I gave them a 5 star rating!!!
I am extremely disappointed and frustrated with The Gold Gods. I placed my order on 26 November 2025, and it is now 27 January 2026 — 9 weeks later — and I still have no package, no updates, and absolutely no customer service. I reached out on 18 December 2025 requesting a follow-up, and I have not received a single response since. Nothing. For weeks the tracking has just said that my package is “at the airport,” with no movement and no explanation. I also paid for shipping, which in my currency is not cheap, making this level of service even more unacceptable. How does it take months to receive an order? How is it possible that a company can take your money and then completely ignore your emails? This is honestly the worst service I have ever experienced, and I regret purchasing from them. I would strongly advise others to think twice before ordering — once they have your money, you’re on your own.
Hi Jovan, I am so sorry for this inconvenience. I've sent a few emails now trying to reach out about a solution but I am not getting any responses back. Can you try checking your spam folder for an email from us at [email protected]? We are eager to and looking forward to making this right!
Great I have to I need to buy
Excellent company and amazing customer service. I had an issue with a product and was able to replace it with their lifetime warranty guarantee. In addition, one of the few companies that sell 14K gold vermeil.
A chain I purchased for my husband that broke about a year later. TGG replaced it and sent a new one right away and was a super easy process!
I bought a couple chains from them before gold plated very good quality the gold never faded even after years of wearing it. recently i bought a white gold plated one same chain as my others but it came with a cheap clasp and over all bad quality craftsmanship on the clasp i tried to return it but they keep giving me the run around. they say they emailed me a return slip 3 times i never received it. I ended up just keeping the chain cause it isn't worth the head ache. but overall I cant complain their prices are legit the chains look nice i just wasn't satisfied with the clasp. i wouldn't recommend it unless you know exactly what your buying from them cause they don't show the exact photos of the chain they show a mix of different ones
Hi there, I am so sorry for this inconvenience. Can you email us at [email protected]? I cannot find your order or contact information with the name you left on this review. We look forward to hearing from you soon!
I ordered a 24 inch 2 mm .925 silver Franco chain. I also paid for expedited shipping 3 to 7 business days. I ordered on 18 December and I got it two days ago from today. What made matters even worse was when I measured the chain it was 22 inches and not 24 inches so it added to the frustration of not getting it sooner than what I paid for, it wasn’t even the correct length I tried contacting them recently telling about the length of the chain and how I would like it to be replaced, but I haven’t gotten any word back yet. Hopefully my issue can be resolved soon.
Hi Jazz, We’re very sorry to hear about your experience. We understand how disappointing this must have been, and that is not the standard we want to provide. Thank you for taking the time to share your feedback. We’d like the opportunity to make things right and will be reaching out by email so we can work with you directly toward a resolution. Please keep an eye out for a message from [email protected].
I wanted to return because the color was so different than the picture that they showed… I request a return and never get any response back from you. And smell like paint so bad. Yellow paint bad quality.
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