Halara (thehalara.com) has a 3.9 out of 5 rating on OK.one, based on 276 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 69% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 64% of negative reviews. Last updated 2026-08-10.
So I ordered about a month ago two pairs of jeans. They were too big. But I can’t return them because I had already washed them. Fine. Understood. Ordered a size smaller and they were delivered today. But they are not the same quality as the first order. Good luck trying to return anything to Halara. And it would be nice if you mentioned that returns are at your own expense. So I’ve now lost $218 between the two orders and won’t be able to wear any of them. My fault. I should’ve checked the return policy ahead of time. But honestly, you should have a better return policy.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience with the sizing, product quality, and return process.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
The fabrics are really nice and the clothes are comfy.
J
Jennifer · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
No exchanges and lousy return process
Marketing makes it seem like returns are easy, so I ordered. However, I learned that you do not exchange items for improper sizing, I have to return the item, at my expense, and then purchase the new size. What a hassle! I’m not wasting more time and money on this. Not shopping Halara again.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with the return and exchange process has been frustrating and disappointing.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that you have not received your package.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
I love the clothes but the sizes run extremely small.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. we're truly sorry to hear that the sizing did not meet your expectations.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
I did not like the return process.
Charging a return fee as well as shipping discourages me from shopping again.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that your experience with the return process and associated costs was disappointing.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
U
US · 4 reviews · Verified · Experienced 2026-07-28 ·
Elizabeth · 2 reviews · Verified · Experienced 2026-08-04 ·
★★★★★
I never received my order
Reply from Halara2026-08-07
Hello,
We are truly sorry to hear about your experience and completely understand how frustrating this must have been for you. Please accept our sincere apologies for any inconvenience caused.
Upon reviewing our system, we noticed that there is already an existing ticket for the same order. We kindly suggest that you check your email records for any previous updates regarding this case. If the matter has not yet been fully resolved, please feel free to reach out to us at [email protected] (mailto:[email protected]), and we will be happy to assist you promptly.
Thank you for your patience and for giving us the opportunity to make things right.
I love the ease and comfort of the piece. It will be comfortable when I do Texas in the summer!!
K
KK · 1 review · Verified · Experienced 2026-08-05 ·
★★★★★
DECEPTIVE delivery times and no way to cancel order once placed
When I chose items it said 8-10 days for delivery. Once I paid for the order the delivery changed to almost a month because apparently some things were out of stock which was in NO WAY clear when placing the order. I tried to cancel the order because it would not arrive in time for a trip I was taking and wanted the clothes for but you would not let me cancel and get my money back. Terrible customer service and very deceptive with delivery times.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointing experience with the delivery timeline, order cancellation request, and communication regarding your order.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
M
Marie · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Disappointing
It is way too difficult to return items through your website. Neither the clothes or the experience lived up to my expectations. I am really disappointed with Halara.
Reply from Halara2026-08-07
Hello,
We're truly sorry to hear that both the products and the return experience did not meet your expectations. Please accept our sincere apologies for any inconvenience caused.
Upon reviewing our system, we noticed that there is already an existing ticket for the same order. We kindly suggest that you check your email records for any previous updates regarding this case. If the matter has not yet been fully resolved, please feel free to reach out to us at [email protected] (mailto:[email protected]), and we will be happy to assist you promptly.
Thank you for your patience and for giving us the opportunity to make things right.
I clicked on the halara ad with the butt lifting leggings, and no scrunch. And somehow I ended up getting the one WITH a scrunch on the butt which I hate. That style is the worst. Why would you link to a different product than the one that was advertised? People shouldn’t have to search for what they saw in the ad.
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that the item you received was not the style you expected from the advertisement.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
B
Brenda · 6 reviews · Verified · Experienced 2026-08-05 ·
★★★★★
Way to small not at all true to size
Reply from Halara2026-08-07
Hello,
Thank you for sharing your feedback. We're truly sorry to hear that the item was much smaller than expected and that the sizing did not meet your expectations.
Our team has already reached out to you via email regarding this matter so we can assist you further and work toward the best possible solution. Please kindly check your inbox (including your spam/junk folder) and reply to our email at your convenience.
Thank you for your patience and for giving us the opportunity to make things right.
