Changing letters
Called Liz Trevino to change my plan from an N to a G. Easy peasy and always a pleasure to deal with Liz.
About The Medicare Family
Data updated- Website
- themedicarefamily.com
- Category
- Money & Insurance
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/1)
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About this business
The Medicare Family is a family-owned, insurance agency that specializes in helping seniors across the country find the right Medicare plan for their situations.
Written by the business, not verified by us.Is The Medicare Family legit?
The Medicare Family (themedicarefamily.com) has a 5.0 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Money & Insurance and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-11.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally helpful, patient, and knowledgeable when guiding them through complicated insurance choices. People truly appreciate how agents break down overwhelming details into simple, easy to understand steps without any pressure. Some reviewers were happy with the prompt follow-up emails, useful information, and ongoing support provided after their initial discussions. Consumers also noted that representatives went above and beyond to answer all questions thoroughly, making the entire enrollment process completely stress free. Clients often mention that having a trusted guide makes navigating these complex plans much simpler and entirely manageable.
Auto-generated from all reviews of this business. For reference only.What people say
Highly Recommend The Medicare Family
We had an excellent experience working with The Medicare Family while choosing a Medicare Supplement and Part D plan for my husband. I had already watched several of their videos on TikTok and YouTube, which were incredibly helpful in guiding our research and narrowing down the best options for our situation. Their website was very user-friendly, and scheduling an appointment was quick and easy. We worked with Julia, who was pleasant, knowledgeable, and truly took the time to listen to our needs and answer our questions. The entire process was smooth, stress-free, and much easier than we expected. I would absolutely recommend The Medicare Family to anyone trying to navigate the often complex world of Medicare!
Excellent communication and service
I had been following Sylvia Gordon for a couple of years on facebook and was impressed with the information she provided. I requested a phone appointment and in less than 24 hours had my policies in place. John Pumphrey was extremely knowledgeable and answered all my questions. I had been dreading the decision making process and he make it so easy.
Had nothing but the best experience…
Had nothing but the best experience switching my Medicare plan G with Nick Reifel. He was efficient, knowledgeable, answered all my questions and helped me to get the best possible premium.....he is very sensitive to your needs.....highly recommend him.
Excellent!
Jon Pumphrey was a pleasure to work with. He patiently answered our questions and clearly explained our options in selecting Medicare Supplement and Medicare Part D Drug plans. Jon made sure that we had all the information we needed to make a good decision. To anyone needing assistance in navigating Medicare, we highly recommend Jon and The Medicare Family.
Janet Keith was a big help with my…
Janet Keith was a big help with my Medicare decisions.
Janet Keith is the best
Janet Keith is the best. She was patient with me and explained everything so well. I felt so relieved after our phone call. Thanks so much !!
Excellent customer service
Excellent customer service. Thank you Alicia Williams for all your information. A+
Tim Smith was excellent
Tim Smith was excellent! He made our experience so much easier. Navigating all the Medicare options was overwhelming and he broke everything down so we could make informed decisions. Definitely highly recommend to anyone looking to start on Medicare!
Alicia was awesome
Alicia was awesome, knowledgeable and explained my options very clearly and easy to understand. Highly recommended
Alecia is an excellent Medicare enrollment agent
Alecia Medicare Enrollment Agent (317) 576-2144 Wonderful agent! She really knows her products, prompt for appointments, accurate information Excellent service. I highly recommend.
Aaron called on time
Aaron called on time; was responsive to all my questions; looked for the Best package for me; and was kind and friendly throughout the entire process.
I had a great experience working with Peggy Willem at The Medicare Family
I had a great experience working with Peggy Willem at The Medicare Family. As a self-employed business owner approaching Medicare eligibility, I found the number of plan options to be overwhelming. Peggy took the time to walk me through every choice, including Medicare Advantage, Supplement plans, prescription drug coverage, dental, and vision, explaining the pros and cons in plain English. What impressed me most was that I never felt pressured toward any particular plan. Instead, Peggy focused on helping me understand my options so I could make the decision that best fit my own needs and budget. She was patient, knowledgeable, and always willing to answer my questions. By the end of the process, I felt informed and confident instead of confused. And I felt Peggy Willems and The Medicare Family had my best interest in mind. That's exactly how I run my business, and what I was hoping to find when I started looking for Medicare guidance.
I worked with Liz and she was the best
I worked with Liz and she was the best! I had a load of doctors and scripts and was totally confused on which plans to go on and she found an excellent plan! 5 Stars no doubt about it!
They listen- how about that nowadays?
Jim took the time to answer my questions and I had many. He was flexible in scheduling calls with me to discuss. Very good job.
I worked with Jon and he was wonderful
I worked with Jon and he was wonderful! He was very patient and made the whole process easy and understandable. I highly recommend him and his team
I really enjoyed working with Alex as…
I really enjoyed working with Alex as he did a great job and thorough job explaining everything in detail. Thanks Alex, I appreciate it, Joey
From confusion to clarity and peace of mind with John P.
Medicare was like a maze at first. John P. took time to explain details and answer questions clearly. This gave me peace of mind and clarity.
I heard about the medicare family…through a trusted friend
I heard about the medicare family through a trusted friend and was so happy that I contacted them. They work with you to find you the very best plans to assure that you can rest easy when you retire with the best price. They have available support there for you anytime you have questions. Everything to put your mind at ease. Thank you!
Jon Pumphrey and team was great
Jon Pumphrey and team was great. Answered ALL questions and we signed up right away. I HIGHLY recommend Jon and the Medicare Family!!
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